by eelet 1 year ago
27 Reviews
Very outdated. Doesnt work with a lot of things and settings are limited too not very helpful ones... Wish I hadnt bought all of their products..
Author response
If customers have purchased and are dissatisfied with something, we can always help, change something, add new features.
it doesn't work as promised I can't activate the purchase code, need to improve this version.
Author response
We constantly test our code in https://demo.userproplugin.com and fix bugs with highest priority ASAP. Activation issues are resolved. Please contact our technical support if you have any questions how to set up the software - our team is ready to help you (https://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681/support).
This plugin and all of its extensions are easy to setup and use. I would happily recommend this to someone looking to set up a useable and clean looking WordPress community site.
Author response
Thank you for such kind words! Best regards! We are happy for having you in our community :)
Imperative to every Wordpress website! Gives your user a great chance to express yourself! Amazing plugin, jam packed loads of features and great customer support a must have for Wordpress ⭐️⭐️⭐️⭐️⭐️
Author response
Appreciate your feedback! This kind of reviews are the best motivation for us. Best regards from the product development and support team :)
The plugin owners are thieves. I could not get the plugin to work properly with my Boss theme. I tried the suite of plugins on several websites. Couldn't cancel 'trial notification by inputting purchase code despite deleting plugins on other sites. They refused money back simply because I told them I couldn't give them unprecedented access to my website (I work in cyber security and don't know them) and just asked for my money back. I didn't want any hassles. Problem purchasing downloads is that you don't know whether they will work or not. My purchase has been a very bad risk. I would not recommend dealing with these people.
Author response
We are always ready to collaborate with our clients and help them to solve every problem and compatibility issues with other WordPress products. We have a support desk working every business day 8 a.m. - 5 p.m. (GMT +3). We constantly test our code in https://demo.userproplugin.com. All bugs we found or our customers report is fixed with highest priority ASAP. Our team was ready to collaborate with you and solve every issue you have faced, but you refused to use our product and asked for a refund. Apologize, but this case in not refundable via Envato refund policy: https://themeforest.net/page/customer_refund_policy#not-refundable
Slow and approximate support. Strongly discouraged
Author response
This is false review.
We worked with this customer for 2 months now. We answered all technical support tickets (9) and emails/comments, helped fix server/theme compatibility issues. After some time he stopped communicating and ignored our communication.
Customer left us 5 star review for customer support (proof link): https://imgur.com/a/A5ZqHOS
Customer change review to 1 star just because he changed his mind and started using other product. There was no specific reason provided in ticket or email communication.
Very bad plugin. Bad support. Recurring dysfunction due to low quality plugin.
Author response
Your support period is expired. We helped you anyway because we want our clients to be happy. If you are not satisfied with our product please request a refund, we will process it now.
very good plugin I recommend it
Author response
Great to hear! Thank you for your rating :)
I do not recommend it to anyone!
Author response
Hello, it's unfortunate that you had a bad experience with the plugin, however if you are not happy with the product please raise a refund request. We will process it straight away.
If you still want us to help you feel free to contact our support desk for any help or questions.
Terrible Documentation and bad customer support. Answers to questions are short and vague. Not very much explanation.
Author response
We really appreciate your help and suggestions. We are constantly trying to make the product well documented for better user experience. Our team is working on your query, you will get an answer from us today.
please improve design and the custombility
Author response
Hello, sorry to hear you didn't like plugin design. Please send us your feature requests or suggestions using form in our profile. Our technical support will communicate with you regarding updates and how we can improve our product for everybody.
A small problem could solve the support quickly. Everything OK.
Author response
Thank you so much for your rating and review , have a nice day :-)
Have had issues with this plugin since day one. If any changes are made in its settings or another plugin is installed the following error occurs when you go to your plugin area
Could not retrieve data.
Three support requests sent, second with a workaround I was using (that no longer works)
This error seems to be an issue for others, for posted in Wordpress forums and other support forums.
Still using UserPro and UserPro Media, until something better is found. Their Dashboard only issue.
Author response
If there are any problems, you always need first initiate a support ticket and we resolve your theme defects or conflicts with our plugins...
better than anothers......
Author response
Thank you for the rating , please let us know if you have any feedback to make the plugin better , you can write at - http://codecanyon.net/user/DeluxeThemes#contact thanks have a nice day :-)
Good product but has a couple of bugs that may or may not affect your system. Support helped me sort it out though. Once the bugs are fixed, I would give this 5 stars.
Author response
Hello, thank you so much for the rating and yes we will definitely resolve it soon thanks have a nice day :-)
Slow, but solid followups from customer support
Author response
Thank you so much for the feedback , we will definitely try to improve the response time , thanks have a nice day :-)
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