Author response

Thank you for reaching out to us. I'm sorry to hear you are having challenges using the template. You can use our online builder at sherdle.com/builder/ to build your template without any setup to avoid errors. If you prefer to use Android Studio, this does require the template to be imported correctly to avoid any issues. I'd love to help you with any errors or questions you have!

Please do reach out to me at sherdle.com/help/ticket/ or by replying to this rating and we'll make sure to address any errors you have and ensure you can build your app succesfully.

Have a great day!

Author response

Hi! I'm sorry to hear you are not fully satisfied with our templates. We provide refunds as per https://themeforest.net/page/customer_refund_policy and in this case, our team unfortunately wasn't able to provide a refund.

Author response

Hi! Thank you for taking the time to leave a review. I'm sorry you are not satisfied with our response times. Please note that due to time zone differences, we're not always able to respond with 1 business day. We are committed to solving all tickets as soon as possible though. I hope that by now you've successfully launched your app, and otherwise please so reach out to us!

Author response

Hi! I'm sorry to hear you are not satisfied with your purchase! I can't find any support tickets under your name? I'd love to learn more about why you feel this way, and to see how we could improve your experience.

Please do make sure to get back to us if you have the chance! Have a great day :)

Author response

Hi! We are committed to keeping the template up to date, as we've done over the past 10 years :) But unfortunately, we can't include all feature requests that our users send us.

I hope that you can appreciate the template for the features advertised. And if there is anything that we can help you with, please don't hesitate to reach out to us.

Author response

Our app did not advertise any capability of supporting the camera functionality, being a WebView template. Please also do note that adding this functionality is not a small change. However, we do have another template (Web2App) that can do this, please do get back to me and I can help you get started with this template at no additional costs. This will allow you to realise your use-case. I'm looking forward to hearing from you :)

Please note that for refunds are provided as per the Envato Market Refund Policy: https://themeforest.net/page/customer_refund_policy and that refunds (in according to the policy) can be requested here: http://themeforest.net/refund_requests/new

Author response

Hi! The template has been updated this week with the latest APIs for both Google Play Ads (Admob) and the Android SDK. Could you submit a ticket with me at sherdle.com/help/ticket/ and let me know if your issue is resolved? I'd love a chance to resolve this with you :)

Author response

Hi! I'm sorry to hear you've had some issues using our builder. I'd love to help you with this, but I couldn't find any support tickets under your username. The installation issue can happen if APK installations aren't done properly, if the demo has already been installed. Please get in touch with us so we can resolve your issue :)