161 Reviews
Had an issue because my purchase from Envato Market did not include support even though it was supposed to. Worked with author to get a refund so I could repurchase and get support.
Author's responses were always quick, for both this and Ultimate Membership Pro (also a 5-star product), which I appreciate.
Brilliant customer support!
by jorcus 8 days ago
no tiene todas las funciones como prometen y tampoco hay soporte. Escribes para solicitar personalizarlo y nunca te responden. Es una lastima sonaba bien el plugin
Do you wanna run a affiliate program? This is the best cost effective plugin you will ever see. I love this plugin.
Impossible to configure. even the mlm workflow did not make sense? could not customize to a simple 3 tier mlm level1=£5 level2=£3 level3=£1 spent a whole day but to no avail. In the end the system stopped associating any new affiliates to a Rank? I am considering submitting a refund or chargeback...
Author response
Hi,
MLM Module can be set and customized in dozens ways and even this approach can be achieved. Still, it have not been noticed any question or concern submitted to support team from you. Also, no refund request either.
Thanks,
Indeed Team
It's ABOVE any other affiliate scripts used before! It's surprising the price for a lifetime license with all builtin modules.
Good job!
Sorry, I bought the wrong product that I don't need to use. This has a little oversight and I haven't read the product carefully before buying. Sorry again for buying the wrong product.
I sent a refund request. Please give me a refund.
Thank you.
date now is 01/04/2019
i have two problem with two ticket (you closed one of them without any reply ( i created it at 12/27/2018) and another one you don't reply since 11/21/2018 ).
tickets:
Ticket #678303
Ticket #242276
Author response
You have 6 tickets, you've forgotten about others 4. The ticket was automatically closed being a duplicate of your comment which was managed. It is forbidden to submit duplicate questions and it can not be expected multiple tickets or comments with the same question to be provided the same anwer for each.
The plugin works well. I should have given at least 4 or above stars. But the customer support is almost none. I created two support tickets for different issues a week ago. I understand there was Christmas between these days but still it's been at least 6 days and no response.
Author response
During winter holidays is normal and expected a slower response time than usually 'cause support members are not machines. Support time is guaranteed based on working days how is normal.
If you're not happy with human services you're free to ask for refund:
https://themeforest.net/refund_requests/new
Amazing features! Simply love how simple is to get a full customizable site for affiliates!
Professional and fast support. I highly recommend!
More stable and improved from previous version. Good job guys!
An amazing aff plugin for wordpress, keep upgrade and mindful about security!
