really poor support and no help to resolve things
this is the type of reply im getting
....It have been required to be specified how that module was set but by now we didn't received that information.
Have you check the module that is in charged with those emails? How is set?
We're not in charge to set the website and the system, not this is the the support purpose.
a waste of time payng for support
Author response
You better share all your 12 tickets where was always the same situation. You've refused all support guidelines and required the team to prepare the settings for you.
Indeed, author can not be obligated to manage settings based on your request and that's clearly mentioned into Support Policy which we strongly recommend to read properly before of any support request:
https://themeforest.net/page/item_support_policy
https://help.market.envato.com/hc/en-us/articles/205935880-Examples-of-Support-Requests
Still, there is nothing to hide, the ticket communication can be public and easily noticed how including on this ticket you didn't care about support instructions and request but you've sent a totally different information:
http://support.wpindeed.com/view.php
maxine.pye@live.co.uk
389583
Of course, can be shared the other tickets also.
Okay
Looks good... But just plain don't work. Period. Do not buy... They don't really offer support for the product, I assume because they know it doesn't really work. It looks like a copy of AffiliatWP... only this plugin doesn't work. Guess you get what you pay for!
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I need to customize many functions to suit Brazilian users, but the code, features and support are excellent.
Congratulations, team wpindeed.
By far the most AMAZING affiliate system that I've ever used into the last 6 years.
Periodically new features and modules are released and included into the main package without any additional cost.
Good work! Keep up!
Doesn't works well (have bugs), and not so flexible!
Author response
We're sorry for your situation but still checking your account there have not been submitted any Ticket or Support request by now. If any concern occur or "bugs" that should be the first and normal step otherwise which may looks as "bugs" will never be confirmed.
by Rmy 2 months ago
To much problem that can't be resoled by the support
Author response
We're sorry about your situation but if there is any concern the best way is to get in touch with support team.
By now there seems to be no unresolved tickets by Support team and the last one that have been submitted what 4 months ago was about a "redirect" triggered by another script.
very bad code, always has glitches and actually just deleted all my affiliates. I lost everything. All my users are still there, but the plugin glitched and deleted all my affiliate connections and all commissions and everything. Complete disaster! very un-reliable plug in, RUN AWAY from it!
Author response
We're sorry about your situation but there is no way to be removed any data, especially all affiliates and referrals. There is not a such action inside the system and even if you want will NOT be possible to remove them, EXCEPT if you've completely removed/uninstalled the plugin which can be done only by the Admin with his accept. If that have been done the system can not be blamed for that.
Still, seems you're using this system for more than 1 year without any issue but your support period have been recently expired and you've tried to open a new ticket without no success.
It is required provide clearly evidences about this concern and about "very bad code" otherwise fake accusations may support the consequences.
Fastest support I have ever meet here in Envato, and effective.
Very good!
A great plugin. And the support is very efficient and quick.
It has it's bugs, and sometimes is difficult to find what you are looking for, but customer support works well and helps you pretty fast...
I like this plugin so far.
I've been using this for a few days and LOVE the tools!
We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.
