29 comments found.
Hello, when is the update coming? Has it been more than 5 months with no update?
Hello,
Thank you for reaching out. This is already part of our roadmap, and we do plan to review it. At the moment, our development team is focused on ongoing projects and priorities. Once they’re available, they will work on future updates. However, we’re unable to provide a specific timeline right now, and it may take some time. We appreciate your patience and understanding.
Best regards,
Spruko
hi, why is our license suddenly removed from the software?
it says to enter App Purchse Code?
we cannot use the software
HELLO? we cannot use our helpdesk.. what happend??? we have a license?????
i think we have to report this to codecanyon
Hi computology,
Thank you for your message. Please note that this comment section is intended for pre-sales queries only. For any technical assistance, including license-related concerns, our dedicated support team will be happy to assist you.
Kindly submit your request through our official help desk at https://support.spruko.com/. Once submitted, our support team will review your case and assist you accordingly.
We appreciate your understanding. Thank you.
Best regards,
Spruko
Please let me know if this is a SAAS project or not
Hi manaldaoula259,
Yes — UHelp SaaS is available as a separate SaaS product. You can see the full details here: https://sprukomarket.com/items/uhelp-saas-helpdesk-support-ticket-system/54847
Hope this clarifies the situation. Thank you!
Best regards,
Spruko-Sales
Hello I installed the script, but there are some bugs: 1) IMAP always repeats the message after receiving the message. 2) OPT doesn’t send the code email
Hi linosud,
Thank you for your message. Please note that this comment section is intended for pre-sales queries only. For any technical assistance, including IMAP, or if OPT doesn’t send the code to email, our dedicated support team will be happy to help you.
Kindly submit your request through our official help desk at https://support.spruko.com/ . Once submitted, the support team will review your case and assist you with the technical aspects accordingly.
We appreciate your understanding, and thank you.
Best regards,
Spruko-Sales
I can’t complete the product activation process after installation. I’m not receiving any tokens. I’ve asked for support, but no one’s responding.
I understand my support has expired but I don’t need help installing it but I would just like to complete the installation wizard
Hi eziobav,
Thank you for your message. Please note that this comment section is intended for pre-sales queries only. For any technical assistance, including activation, tokens, or completing the installation wizard, our dedicated support team will be happy to help you.
Kindly submit your request through our official help desk at https://support.spruko.com/ . Once submitted, the support team will review your case and assist you with the technical aspects accordingly.
We appreciate your understanding, and thank you.
Best regards,
Spruko-Sales
It’s been two months and I still haven’t received a response. I need to reinstall the entire system, but I haven’t received the verification token. I also emailed support, but I haven’t received a response. I understand that support has expired, but I paid for the license. I should be able to install the system on my server independently after formatting it. I’m not asking for technical support, just to use what I purchased.
First time installing on domain and asking for a token. Never Used. Your support page. Says expired support. Is there a help desk or Support thoughts on this this matter.
Hi gmoran,
Thank you for bringing this to our attention. Support assistance is provided exclusively through our official help desk. We kindly request you to submit your query at https://support.spruko.com/ , where our dedicated support team will review your case and assist you with the technical aspects accordingly.
We appreciate your understanding and look forward to helping you resolve this matter.
Best regards,
Spruko-Sales
Urgent: Issues After Recent UHelp System Update
Hello Spruko Support Team,
After the latest system update, we identified several issues that are affecting our operations. The main problems are:
The system is creating tickets automatically, without any user action.
When sending an email to our IMAP address, the ticket is being created with the default title “New ticket has been created”, instead of using the email subject.
Other unexpected behaviors are also occurring throughout the platform.
These issues are causing significant disruptions in our workflow. We kindly request an urgent fix or a rollback of the update as soon as possible.
Thank you in advance for your prompt support.
Hi sicafnet,
Thank you for reaching out and sharing your concerns.
We understand the urgency of the issues you are experiencing. However, as mentioned earlier, the comments section is strictly for pre-sales queries only. The points you’ve raised involve technical troubleshooting, which requires access to our backend system logs, configuration details, and your installation environment — all of which can only be handled by our dedicated support team.
We kindly request you to submit a ticket at https://support.spruko.com so our technical specialists can investigate and resolve the matter promptly. Please note that continuous commenting here will not help move your issue forward, as we are not allowed to provide technical support in the comments section.
We appreciate your understanding and cooperation, and our support team will be happy to assist you as soon as your ticket is submitted.
Im trying config S3 Amazon , but is no working config. Could you help ??
Hi sicafnet,
Thank you for reaching out.
As this is the comment section, we handle only pre-sale queries here. For technical issues like the one you’re facing with the “Amazon s3”, please submit a support request through our official support channel to ensure timely and proper assistance.
Visit our support portal: https://support.spruko.com Or click on the “Support” tab on the item page.
Make sure to:
Provide your valid purchase code
Fill out the form with all relevant details and attachments.
Helpful links:
- How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author
– How to get the Purchase Code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
We appreciate your understanding. Thank you!
Best Regards,
SPRUKO-SALES
my licence was expired !! But we need help for this…
Could you give me a email ?
Send me a manual/Doc for AmazonS3 …. because we are setting all good informations but message error : Something is wroong …
could you please reset licence install ?? Because we changed subdomain and we tryied to install again and we got a error : Application has Already Installed Please Contact Us Support team
Hi sicafnet,
Thank you for reaching out.
As this is the comment section, we handle only pre-sale queries here. For technical issues like the one you’re facing with the “installation”, please submit a support request through our official support channel to ensure timely and proper assistance.
Visit our support portal: https://support.spruko.com Or click on the “Support” tab on the item page.
Make sure to:
Provide your valid purchase code
Fill out the form with all relevant details and attachments.
Helpful links:
- How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author
– How to get the Purchase Code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
We appreciate your understanding. Thank you!
Best Regards,
SPRUKO-SALES
Could you please reset the license? Unfortunately, I am unable to install it.
Hi world888,
Thank you for reaching out.
As this is the comment section, we handle only pre-sale queries here. For technical issues like the one you’re facing, please submit a support request through our official support channel to ensure timely and proper assistance. And we do not manage any license resets.
Visit our support portal: https://support.spruko.com Or click on the “Support” tab on the item page.
Make sure to:
Provide your valid purchase code
Fill out the form with all relevant details and attachments.
Helpful links:
- How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author
– How to get the Purchase Code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
We appreciate your understanding. Thank you!
Best Regards,
SPRUKO-SALES
Hi there. I’m having serious issue with the email notification. Even if I use a dedicated SMTP Relay Server (Brevo) the email notification arrives late or most of the time does not arrive even for both gmail or corporate emails. How can we fix this please?
still no reply?
Hi djaracopit,
Thank you for reaching out.
As this is the comment section, we handle only pre-sale queries here. For technical issues like the one you’re facing with the “SMTP”, please submit a support request through our official support channel to ensure timely and proper assistance.
Visit our support portal: https://support.spruko.com Or click on the “Support” tab on the item page.
Make sure to:
Provide your valid purchase code
Fill out the form with all relevant details and attachments.
Helpful links:
- How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author
– How to get the Purchase Code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
We appreciate your understanding. Thank you!
Best Regards,
SPRUKO-SALES
good day pls i will like to know if this script support whatsapp integration
Hello michealige080,
Thank you for your inquiry. Currently, the uhelp application does not support WhatsApp integration. However, it does come with a live chat feature to help you communicate with your customers in real time. We hope this clarifies the situation. Thank you for understanding!
Best regards,
SPRUKO-SALES
Hello I installed a new version of UHelp and was using the old version here. It sends a test email correctly, but it doesn’t send an email when creating a new user, etc. I can’t send you a ticket because then I’d have to sign up for a new support contract, which would cost me $344.75 just for the question.
Hi, jangos
Thank you for reaching out. Please note that this is the pre-sales section, and all queries here are handled accordingly. If you are looking for technical support regarding issues like email sending or other functionality, you will need to submit your queries through our dedicated support desk. This is the only way we can assist with technical issues.
Best Regards,
SPRUKO-SALES
yes and that doesn’t work because then I have to renew support for so much money for 1 question then I will delete the whole script or buy something else
Hi I bought the Uhelp solution a while ago and had not installed it. When I try to install it, it requires a token. How do I get it?
?
Thank you for reaching out. As this is the comment section, we handle only pre-sale queries here. For technical issues like the one you’re facing with installation, please submit a support request through our official support channel to ensure timely and proper assistance.
Visit our support portal: https://support.spruko.com or click on the “Support” tab on the item page.
1.When submitting your request, please:
2.Provide your valid purchase code
Fill out the form with all relevant details and attachments.
Helpful links:
Link: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author
Link: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
We appreciate your understanding. Thank you!
Best Regards,
SPRUKO-SALES
When I try submit a ticket on your platform it says I need to renew support for me to submit a ticket. From what I see is that your support is $344. Astaghfirullah.. That is a lot of money to pay again just to get a token… I would understand if it was a matter of needing another license but its the same license. I never got to use product in the first place. You system prevents me from submitting a ticket. So what do we do?
does this app have any option to auto assign of tickets to different agents ?
so no need of manually assigning
Yes, you can assign it based on category. Please let us know if you need any assistance with the setup.
I have wow script and sngine script which i dont use. i want to exchange it with this script.
Hi zeneidee,
Thank you for your interest! We truly appreciate your enthusiasm. However, exchanging items is not allowed as it goes against the policies of the platform. If you’re genuinely interested, we’d be happy to have you as a customer of our Uhelp – AI Powered Helpdesk Support Ticketing System with Livechat CRM application. Let us know if you need any assistance or have questions about the product!
Best Regards,
SPRUKO-SALES
We purchased Uhelp Helpdesk with code. As of today, the admin login is not working and we are receiving a ‘network error’. Please refer the attached file..
Hi RIBSTechnologies,
Thank you for reaching out.
As this is the comment section, we handle only pre-sale queries here. For technical issues like the one you’re facing with the admin login and ‘network error,’ please submit a support request through our official support channel to ensure timely and proper assistance.
Visit our support portal: https://support.spruko.com Or click on the “Support” tab on the item page.
Make sure to:
Provide your valid purchase code
Fill out the form with all relevant details and attachments.
Helpful links:
- How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author
– How to get the Purchase Code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
We appreciate your understanding. Thank you!
Best Regards,
SPRUKO-SALES
I can’t create ticket on https://support.spruko.com/customer/ticket it gives an error 500 and it doesn’t allow me. I can’t receive the OTP through UHelp, everything else works (the IMAP works, emails show up, customers get confirmation emails, replies etc, but Guests never get their OTPs, why?
Hi serapiscode,
Thank you for reporting the issue. The create ticket issue has been fixed, and you can create a new ticket now. Thank you for your co-operation and understanding.
Request for Guidance on Update Installation
Dear SPRUKO,
We have noticed that a new update has been released for your product. However, we have not been able to find any clear instructions or documentation on how to install this update.
When we attempt to submit a support request to get assistance, we receive a notification stating that our support period has expired. As a result, we are unable to obtain any help through your official support channels.
We would like to understand how we are expected to install this update without active support. Could you please clarify the process or direct us to any available resources or documentation?
We would appreciate your prompt assistance on this matter.
Best regards,
HI cs3net,
Thank you for reaching out to us directly through the comments section. While this area is primarily intended for presales inquiries, I will do my best to assist you.
We have provided comprehensive documentation outlining the steps to update to the latest version. Please refer to the following link for detailed instructions:
https://uhelp.spruko.com/documentations/laravel/application.htmlIf you encounter any difficulties or are unable to update successfully, please don’t hesitate to contact our support team for further assistance.
Best Regards,
SPRUKO-SALES
is this 39$ or 399?
Hi xdsx,
Its $399 for the application with lifetime free updates.
