1. If your purchase support period has expired, you need to renew/extend your support to continue receiving assistance

2. We always reply to all support messages within 1 business day (up to 2 days if it’s the weekend). If your support period is still valid and you do not receive a response within 1 business day (up to 2 days if it’s the weekend), you should check your spam folder. If you still do not receive a reply, please send us a message along with your purchase code via email: exthemes.net@gmail.com

You can check how to find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Thanks.