39 comments found.
software clean and nice. Wish it had a saas version
admin login not working
Demo don’t work. I open a ticket but a got error on the screen. many errors.
Hello are the system supports rtl and have hebrew translation?
I have tried, and I have three inquiries before buying
1. I can add more fields to the ticket creation form 2. can I attach files 3. captcha can be integrated
You need to modify the code for all these. You can contact us if you want the modification service. info@devzstudio.com
1. Does it have an API? 2. Does it parse emails? 3. Does it send email? Thanks!
No, it does not have an API and the messages are sent via the portal.
if can attach files while add ticket or reply, i will buy
Ok. Will add that option on next version or contact us if custom modification required.
Does it have saas version or any plan to launch such version?
Yes. Please contact via skype: devzstudio
hello, how do i set up the emails that go out when they open a ticket
You can customize the template on resources/views/Emails
Hello, could you configure this to work with single sign on with Drupal 8? I will pay for the effort.
Sure. Please contact via support. info@devzstudio.com
Is it possible to attache files? Thanks
Presale question.
If the user sends an email to support@domain.com, can I integrate this email to convert everything to tickets?
Or the user must enter if or if the link?
User need to submit ticket through link.
Question before buying: How can i edit the Staffs department? Cant see any function in the demo
Hi,
How long is the string of the help-desk ticket number?
16. It can be changed.
Does your script support login with active directory ?
No
Demo login can not access
Fix that bro Need to know before buy
Demo reset done. Check now.
Does the user have access to a dashboard style page which allows them to keep track and view a log of past/open tickets?
The user can track tickets using the ID that will be sent at the time of opening.
How can I re-open a ticket? And, when I replied on a ticket from admin account, the message appears like the user submitted the message….
When user sent reply to the ticket, it will be automatically re open. Let me check the other issue.
Thanks. I replied as an user to closed ticket and it did not change the status to open. Please, check it. Waiting to buy! 
We have updated the script demo. Check now. And i can’t find any issue on the status part.
Awesome! Is it possible to make the comment system in real-time view? without need to refresh the browser to get new messages… would be great!
Question: Do the user receive an email when I reply the ticket? Thanks.
Yes.
Does the app come with a captcha? If not how much would you charge to implement a captcha?
No. Please email your requirement to devzstudio@gmail.com
