39 comments found.
admin login not working
Demo reset . Check now
Login doesn’t work. Can you restart demo?
Done. Check now 
okay may i ask the followings: 1. about the api’s, are they included or we should install the passport and then modify the routes for it? 2. at the main home page a guest can submit a ticket while should be restricted to registered users… does this script contains the option to force registration or we should force it by middleware? 3. this leads me again to the roles and permissions!!! does it have roles levels and permissions related or we should create models for each and join them??
thank you and am waiting answers so i can decide what to buy!
There is no user account system on this ticket system. Guest tickets are only supported.
thank you! let me clarify this…. on your system you have only Admin role and clients(guests) so there will be no API’s to be requested from mobile! is that correct my friend?
Yes.
Interested in this script. The demo may be limited to what we will see. I do not know how to view past tickets or tickets that are closed. Also I did some tests but the email used to submit ticket was not getting a response? If I respond to a ticket will user get a response email with link to ticket? Thank you
Yes. There is email notification for ticket reply and on manage tickets, you will be able to see closed tickets.
Is it easily white labeled?
Yes. There is no back links to devzstudio website.
Dear author, I really interested, but here are some pre-sales questions:
Does the script can be easily translate into spanish?
Can set new filed before opening the ticket? like customer ID, domain name, etc.
I cannot login in the admin panel (demo)
Please let me know.
Yes. you can translate easily by updating template files. New fields are not supported now. I have reset the demo. Try now.
Hello, I have already bought SupportDesk – Support Ticket Management System
And installed it based on your instruction. However, I only see the following error http://moshavertahsil.com/support/SupportDesk/public/I also change the PHP version to 7 please help me. mohammad.r.ashouri@gmail.com
Please contact via https://www.devzstudio.com/support
Hello, I download the theme, but I do not know how to install t.
Please help me . My email is wellmaster@gmail.com.
Please contact via ticket
is there way we could change the ticket ID to numbers : instead of this Ticket ID: XZP8P-D8KPQ-W4UD6-Z0DWI
i wanted this: Ticket ID: 123,124,125 etc…
Yes. It can be done. Please contact us via https://www.devzstudio.com/support
wonderful and professional app , the developer are professional and good and fast reply to my questions . I appreciate a lot.i suggest this app and the customers service . thanks
Thank you for your feedback
Great work! GLWS!.. Also.. quick suggestion.. you should add some kind of auth to ticket creation, e.g when viewing tickets? as anyone can see or close the ticket if they have the ID? ..
Thanks Good job!
Ok. I will add that to features list. Thank you
Not a problem, i think that feature would set it apart from most support platforms on here. Id even consider a purchase once that has been made to review the structure. I love how easy this is put together. Ty
Ok
congratulations i wish you huge sales for this and a nice weekend
Thank You
Nice work gud luck
Thank you
Good job..
Thank you
fantastic Work, Really good job!!
Thank you
Hi, I am interested in your script. But how does Slack Integration Work? I could not find any link or connection in the demo, except for in the setting that had a hook?
You need to create a Webhook URL from slack and add that on admin panel. When a new ticket is opened or reply made, you will get notification via slack.
Congratulations!
Amazing Work, Good Luck With Sale 
Thank you
Nice Work, Good Luck With Selling!
Thank you
fantastic work , really good job ! i wish you huge successful sales and a nice weekend
Thank you
Great product. GLWS. From DigitalCenturySF
Thank you
