Support for Smart Product Viewer - 360º Animation Plugin

Support for Smart Product Viewer - 360º Animation Plugin

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topdevs supports this item


This author's response time can be up to 2 business days.

Popular questions for this item

Why the animation doesn’t start loading, the counter stops at 0%?

Make sure you have JavaScript enabled in your browser. No JavaScript errors on your webpage. No duplicate jQuery scripts loaded on your webpage.

Why it does not work when I use it as product image on WooCommerce? My theme is …

Your WooCommerce theme may have custom product image template that override default image hook. Please contact us using “Contact Author” button below. We have a small code snippet to fix this issue.

Can I have multiple 360° views on one page?

You can put as many views as you want using shortcodes.

Why the view is playing too fast when I try drag or play the view.

It may seem too fast if you add only few pictures. We recommend at least 36 images (one image per 10 degrees) for smooth animation. See Images & Speed example page. Since v1.3 you can control spin speed by changing “interval” parameter.

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Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy