as I see it for some reason connects to remote tracker servers. I can’t understand how it works. [2024-10-20 13:41:06] – Opening the IMAP connection. [2024-10-20 13:41:06] – Connection opened successfully! [2024-10-20 13:41:06] – Searching for results in the “Junk” mailbox… [2024-10-20 13:41:06] – Searching using following search string: SUBJECT “RE:” SINCE “10-Oct-2024” [2024-10-20 13:41:06] – Found 0 search results. [2024-10-20 13:41:06] – Found 0 results. [2024-10-20 13:41:06] – No results! [2024-10-20 13:41:06] – Opening the IMAP connection. [2024-10-20 13:41:06] – Mailbox doesn’t exist: Spam (0.001 + 0.000 secs). [2024-10-20 13:41:06] – Skipping reply check due to failed connection: {ad-minas.ru:993/imap/ssl/novalidate-cert}Spam [2024-10-20 13:41:06] – Finished processing server ID 6. [2024-10-20 13:41:06] – Opening the IMAP connection. [2024-10-20 13:41:06] – Mailbox doesn’t exist: Spam (0.001 + 0.000 secs). [2024-10-20 13:41:06] – Skipping reply check due to failed connection: {ad-minas.ru:993/imap/ssl/novalidate-cert}Spam [2024-10-20 13:41:06] – Finished processing server ID 7. [2024-10-20 13:41:06] – Opening the IMAP connection. [2024-10-20 13:41:07] – Mailbox doesn’t exist: Spam (0.001 + 0.000 secs). [2024-10-20 13:41:07] – Skipping reply check due to failed connection: {ad-minas.ru:993/imap/ssl/novalidate-cert}Spam [2024-10-20 13:41:07] – Finished processing server ID 8. [2024-10-20 13:41:07] – Opening the IMAP connection. [2024-10-20 13:41:07] – Mailbox doesn’t exist: Spam (0.001 + 0.000 secs). [2024-10-20 13:41:07] – Skipping reply check due to failed connection: {ad-minas.ru:993/imap/ssl/novalidate-cert}Spam [2024-10-20 13:41:07] – Finished processing server ID 9.

IMAP connection closed.

if i choose Create from existing EmailBoxMonitor Server, I select the monitor and click save changes, it gives an error Error 404! The requested page does not exist.

When deleting a server, it does not delete it from the database

Hello,

Thank you for reaching out.

From the shared log, some messages are found but the campaign seem to have been deleted or not found (or perhaps issue with the pixel content), as such the messages are not logged.

I suggest reaching out to support https://codecanyon.net/user/ulutfa for further assistance on investigating why this is happening on your end.

Thanks.

Hello,

Thank you for reaching out.

This is only a reply tracker and provide means of performing some automatic action against the subscriber that reply. Such action includes automated response which allow you to set message to be sent to the customer that reply to the campaign. Other action include moving, copying , field update e.t.c

So only automated response are available.

Thanks.

Look dear, I have given you my backend access about four to five times. We also have to do our work. Now we don’t keep giving you our access every time. Our campaigns are running. I have told you about your errors. The pass up tool is available, you can see for yourself in your tool whether the things I told you are correct or not. I told you it resends the bonuses and I can’t even separate the clicks using your campaigns. Your click block doesn’t work in automation plus the “question mark” in my subject line, Why?

It is of no use to me and I don’t even need to talk to you in person because you are delaying me again and again and you have already spent a month on this matter. And then you will say that we can’t refund now, our refund time is over, you are doing us wrong, it is not usable for us. Your reply tracker and your Automation is of no use and it is not working for me. How many times have I messaged you but every time you avoid me with some excuse I have given you five errors more than that and what have I done? I can. Why are you forcefully selling me?

According to Codecanon’s policies, you are subject to our refund. A month ago, we put a refund request and still you have not given us a refund and then you say that it is a bad review. It doesn’t matter to us, it’s not a professional thing, the customer doesn’t like one thing, why are you forcing it? If you can read my previous message you can see all the errors I have found in it except I want a refund and I don’t want to hear anything and I won’t give you access to my backend because I have already done this three to four times. Please give me my refund.

Why are you not replying us? We have explained the bugs of your tool. It does not tracks all the replies. It is not as working as we expected or as you explained in your video tutorial. So, we want our refund.

Hello,

I must advise against resorting to unproductive behavior, as it won’t aid in resolving the situation effectively.

While we have reached out to you via email communication requesting details regarding your claims, it seems you have opted to share potentially misleading information here on the comment board instead.

Let’s be clear: our policy states that we cannot process a refund until we’ve exhausted all avenues to address and resolve your concerns.

We highly recommend responding to our email and cooperating with our support services by providing the necessary information. This proactive approach ensures that we can promptly address any issues you may be experiencing, thereby maximizing the value you receive from our services.

Thank you for your cooperation and understanding.

Hello,

Thank you for reaching out to us.

We understand your concerns regarding the item you’ve downloaded and used. It’s important to note that seeking support is the initial step when encountering any issues with the item. Refunds are typically considered if we’re unable to provide the necessary support to resolve the issue.

We kindly encourage you to take advantage of our support services so that we can assist you in resolving any issues you may be experiencing. Please rest assured that negative reviews do not influence our decision-making process regarding refunds.

Our primary goal is to ensure your satisfaction by addressing any concerns you may have. If there’s an issue, please communicate it with us, and we’ll do our best to assist you. If the issue is determined to be a bug with our product and we could not solve it, we’ll proceed with the refund process accordingly.

Moving forward, please share us sample replies that was not tracked rightly in the campign to lutfatusman@gmail.com

Thank you for your understanding and cooperation.

Check the mail box: lutfatusman@gmail.com. Also I gave reviews on your product for the sake of helping others in determining whether they should purchase this product or not.

We appreciate your initiative in providing reviews; however, it’s crucial to recognize that the true value of reviews emerges when there is a genuine effort to resolve any encountered issues, and when there is no active refund request in progress.

In moments of difficulty, seeking assistance through our support channels is paramount. Many issues can be swiftly addressed, and some may even turn out to be minor or simply a result of miscommunication/misunderstanding about the software use usage or oversight of guides outlined in documentation. Posting a review without first reaching out to our support team can inadvertently lead to misunderstandings, potentially misguiding others, as may have been the case here.

Rest assured, we are committed to providing you with the assistance you need. We have responded to your email, and we eagerly await further communication to ensure your concerns are addressed satisfactorily.

Thank you for your understanding and cooperation in this matter.

Hello,

Can you please assist us by telling us what have changed before experiencing this issue ? like update to the module or Mailwizz ?

Also moving might be hindered if the destination list already have the subscriber.

Thanks.

Hello ,

i have no idea if this is the case but should there be a hook to remove the remove the data from mw_reply_tracker_log when a subscriber / list is deleted?

best

Hello,

We have cascading in place already and removing the subscriber will delete the reply log.

However, the issue is related to tracking where we attempt to log response without a subscriber. This is fixed in the latest update and logging requires an active subscriber.

Thank you for bringing this to our attention.

thx for update

Hello,

Thank you for getting in touch with us.

The reply tracker have only one approach, which is to insert the tracking tag into the campiagn and use a reply tracker inbound address email as the reply-to address of the campaign.

KIndly check the documentation/description for available tag options: [REPLY_TRACKING_PIXEL] or [REPLY_TRACKING_PIXEL_PLAIN]

If the issue persists after ensuring the tag is inplace and the right email address is used, please don’t hesitate to contact us directly through our profile contact form https://codecanyon.net/user/ulutfa

We appreciate your cooperation and patience as we work to resolve this issue promptly.

Thanks.

Okay. Thanks. I’ll try to add pixel into plain text. And what about changing field value? I want to add sending domain (=recipient of the reply) into my list. Is it possible to add it?

Hello,

I’m not sure of your needs to add sending domain into a list, however, you can access all the available actions that can be taken when a subscriber reply a campaign from the inbound settings.

Thanks.

Hello,

Thank you for reaching out.

This could be to few reasons, we suggest either of the following in troubleshooting:

Please confirm that from the reply tracker settings, that enabled is set to ‘Yes’.

Ensure the reply tracker connection still works fine.

Ensure that the reply tracker email is used as the campaign reply to address to ensure the response reaches the reply tracker mailbox.

Reply tracker might only track direct response to a campaign and not new email.

Check your cron jobs history to ensure reply tracker cron is actually triggered.

Kindly send a message through contact form on my profile with your login credential to assist further if you can get it resolved.

Thank you for your corporation

Hello,

Thank you for reaching out.

This could be to few reasons, we suggest either of the following in troubleshooting:

Please confirm that from the reply tracker settings, that enabled is set to ‘Yes’.

Ensure the reply tracker connection still works fine.

Ensure that the reply tracker email is used as the campaign reply to address to ensure the response reaches the reply tracker mailbox.

Reply tracker might only track direct response to a campaign and not new email.

Check your cron jobs history to ensure reply tracker cron is actually triggered.

Kindly send a message through contact form on my profile with your login credential to assist further if you can get it resolved.

Thank you for your corporation

Hello,

This is not supported.

Thanks.

Yes. It can be used without the default inbound monitor of MW.

Thanks.

Hello,

it’s neccessary that the reply-to addresses is one of the inbound added to reply tracker inbounds for the response tracking to work.

Kindly confirm that.

Thanks.

Thank you !

I made a few test and it worked as expected !

Good to know. Thanks.

Hello,

Thanks for pointing this out.

We made a patch update for your convience, kindly redownload and reupload the extension.

Let us know if you find it helpful too.

Thanks.

Hello bitecart,

Do you confirm Acelle not having this feature inbuilt already ?

Hi I just saw there online demo but didn’t find a inbuilt reply tracking option. I believe reply are tracked through imap authetication but this is currently not available in acelle.

I am looking for a system which either stops sending current campaign further if a reply is received and notifies the sender about the email the reply is received from.

Attaching few images below for your reference.

Also if upon reply a different mail sequence can be sent with some time gap that will be great.

We will put this into consideration ASAP

Thanks.

Thanks for bringing this to our notice.

We fixed this. Kindly redownload the latest version.

Thanks.

Thanks for bringing this to our notice, we will look into it ASAP

We fixed this. Kindly redownload the latest version.

You should also update your review too.

Thanks.

Hello dear,

Yes you can.

Create a dedicated inbound that is used for the campaign only as the “replyTo” email.

This way reply tracker will track just for that only.

I hope you will find this helpful.

You can reach me faster using the contact form on my profile.

Thanks.

Kindly make a test campaign with mail@turnsaas.com included in the mail list. Reach us through mail@turnsaas.com for further discussion.

Thanks.

Thanks @axlmulat.

I fixed this, you can re-download now for the right version number.