51 comments found.
HI – ive sent you a custom work request for this plugin via email
Can you check your email and get back to me please?
Thanks!
Replied
can I unsubscribe someone if they respond “unsubscribe” or some other word?
You can copy or move the subscriber to new list or update the subscriber field. You can also send message but not “unsubscribe” the subscriber.
I believe this is why “unsubscribe” link is recommended to be included in the email.
How can i enable/disable this addon only for selected customer groups?
This feature is currentyl not available. I will add this in next update soon. Thanks.
Hi,
Any plan to add option “Change custom field on reply”?
I would prefer this over moving/copying the subscriber to a new list.
Thanks, Scott
Hi Scott,
Thanks for the suggestions.
Do you mean : when a subscriber reply, you want to be able to update a filed on the list for the subscriber ?
Say field ‘replied’ on the campaign list, when user replied you want the field to be updated to a specified value i.e ‘yes’
Is this right ?
Ah…im sorry for the late response.
Yes exactly, that’s right. Also I couldn’t get the extension to work and I think it might be because I use [DIRECT_UNSUBSCRIBE_URL] instead of [UNSUBSCRIBE_URL]. Could that be why?
Yes. Please ensure you have [UNSUBSCRIBE_URL] embedded in the mail without mask or rewrite.
With v2.1.3, you can now update subscriber field on new replies.
Also, there are dedicated tags REPLY_TRACKING_PIXEL (for plain text); masking should not be a problem henceforth with the use of this tag.
If your server is not masking, [UNSUBSCRIBE_URL] tag only is sufficient.
My partner bought the extension (different envato account) we installed it, no issue with that, the cron job runs ( I even run the command manually), the extension logins to the IMAP account without issue, we replied few times to the test campaigns, [UNSUBSCRIBE_URL} is in the message body, but the tracker is not showing anything in the dashboard. There are no webserver errors or php errors as well. I sent you an email with screenshots, could you please check what is going on?
Sorry to hear about this. I replied your mail.
summary of mail: include me in one of your demo campaign mail@turnsaas.com.
Hello, i’ve bought the plugin and has activated it but its not showing on the customer page. Could you please help ?
Hello, kindly make sure you enable the plugin from setting after installation.
If you have done this, please send support mail to mail@turnsaas.com
Hi,
Replies not being received in tracker when sending campaigns via API (both sendgrid and postal tested) – any idea why?
Thanks.
Hello, UNSUBSCRIBE_URL is used as the primary pixel. Make sure the url is not re-written by the mail server api.
I’m working to make this not an issue in next release.
You can send me a demo campaign to mail@turnsaas.com . Thanks.
Hi,
i have a qustions in terms of reply tracker setup.
As customer in Inbound addresses should i add my e-mail address using server settings?
I dont get the question well.
However, if you are talking about the email address for inbound server, yes you need to use IMAP details of the “reply-to” email address.
This email address is monitored and responses relating to any of your campaigns will be detected.
Hi I emailed you with interest in one of your other products but you have not replied to my email? please email back kgeoffrey08@gmail.com
After send a campaign I replied and checking if that show up on the reply tracker, but it seems it dose not. I added the same email that I put as a reply to email while send out the campaign.
Please I need this fixed as soon as possible.
send me a copy of the campaign to mail@turnsaas.com
How to send you the copy of a campaign? I’ve no idea. Can you please explain?
Hi, just include mail@turnsaas.com in your demo campaign list. I receive the email , check the header and try to figure whats wrong. Ensure your mail contain UNSUBSCRIBE_URL (visible or not) Thanks.
Hello,
I just purchased your code, One thing I would like to change is that on the url currently it shows MWDoman/customer/extensions/reply-tracker/index Can it change to MWDoman/customer/reply-tracker/index ?
Basically I want to get rid of the /extensions/ from the url. BTW thanks for the amazing piece of work.
Thanks.
Yeah, i agree with you, we should remove /extensions/ from the url.
This will be available shortly in next release (in about a week time)
Please feel free to contact me on mail@turnsaas.com for further feature/fix request.
Thank you so much.
I just sent you an email to discus about few other stuffs.
Hi there,
I’ve installed the plugin for reply tracker for mailwizz with cron setup on my hestia panel but the plugin doesn’t work. May I know if I’m missing something?
Best regards, Jason
Sorry about that. Ensure you enable the plugin after install and check documentation for how to install properly.
If not working base on mail header, you should try putting [UNSUBSCRIBE_URL] in your mail and see if it works.
if not then kindly mail me on mail@turnsaas.com.
You can also send me sample email to mail@turnsaas.com Thanks.
Thanks for your patient.
I am recently Bought one license, May i know Author still available to provide support ? Because your product not working, I am already try to do many thing’s. [UNSUBSCRIBE_URL] added this in content and all- and one more thing your mail@turnsaas.com email address no more in working- mail bounce when i was try to send mail on it for test,
So may i know what’s happening here ?
Hello @mohit1946 Thanks for the information about the mail address. I am working to resolve this with my host provider (open ticket).
I will update you as soon as we get this resolved. Thanks.
What is the correct email to contact for support? The email from the receipt is bouncing back with our support request.
Hi, I am planning to purchase this plugin. Just one question – can this plugin differentiate between a real human reply vs an auto-reply when I send emails?
Hello dear, We have implement a method to detect auto-response by making research into popular mail provider headers and some other related signatures.
So i can filter auto-reply and exclude it.
If you have auto response that got through, please let us know so increase our filter. Thanks.
hi bro. the Reply Tracker Extension has an error on mailwizz 2.0.20
the menu not showup in customer page.
please check it.
the author is not replaying, maybe this project is abandon?
@axlmulat, wait for new version of this plugin that support new mailwizz version. Update should be release soon. Thanks.
@ulutfa, thanks for update
@axlmulat, hope the update works well for you ?
@ulutfa, yes it shows now, but the previous issue is not fix yet, i thought it fixed on new update.
“Move Subscriber To:” is not moving to other list when some reply’s
“Send Email To Subscriber” is not sending email when some reply’s
the plugin is enabled already in the admin side and i template is already [UNSUBSCRIBE_URL] tag
can you help me on this issue?
i found out now. it’s Working… if the tag [UNSUBSCRIBE_URL] is on the content.
but if the [UNSUBSCRIBE_URL] tag is on the html href, is not working. Any resolution on this?
[UNSUBSCRIBE_URL] is required tag in campaign content for now as it is used as the reliable tracking pixel. Mail providers handle reply message quote in varying way including the header.
Please read the item description very well and the documentation. Hopefully we find another reliable tracking pixel in future updates.
Thanks.
Good night,
I’m getting error 500 when trying to run the plugin. Contacting MailWizz support, did they report that there might be something version related? Do you have any updates scheduled for the new version of MailWizz?
Hello @superixweb Thanks for the information. I will check it out.
Hi,
Setting up your extension now with gmail, I enabled IMAP on gmail and I’m trying to set it up and it keeps saying Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)
Have any suggestions?
Hello dear, Im sorry for late response.
I will suggest you confirm the credential. You can use other imap services or use mailwizz default inbound server to ensure your credential are valid.
You can mail us on mail@turnsaas.com so we figure the issue out if still exist.
Thanks.
