Onpoint is a simple helpdesk ticketing solution for organisations and institutions with limited support staffs. Onpoint is built with speed in mind, therefore it is made in a way that anyone can jump on a ticket to reply as long as they have the required permissions.
- Create and manage tickets.
- Assign priorities to tickets.
- Attach various files(jpg, docx, pdf) when creating new tickets.
- Create and manage categories.
- Email notifications for new and updated tickets.
- Create and manage saved replies for quick response to tickets.
- Update site wide settings from the admin backend.
- Create and manage staff accounts as well as set permissions for individual accounts.
Staff / Admin
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Version 1.1- Initial Release
- New: Added Sendinblue SMTP option. - New: Added custom SMTP option. - New: Added cloudinary storage option.