Why does it take so long for a response?
Please note that we will respond within one business day. If you post a request on Saturday, don’t expect a response on Sunday.
Secondly, we are in bad time zone, we are on the Pacific Coast (ie the same time zone as Google HQ). Please factor this in when waiting for a response. We have received numerous complaints from people expecting a response within 2-3 hours when they posted a request for support when it was 2am in the morning Pacific Standard Time.