131 comments found.
Hi any update for magento 2.4.4
Hello, it should work with 2.4.4. It was tested.
Hello, seems that it is not compatible with magento 2.4.4. Could you please update it ? thank you
Hello, I’ll let you know.
Hello, it should work with 2.4.4. It was tested.
I had the problem after updating magento to 2.4.4 and thought it was a compatibility issue with php8.1, but switched to php7.4 and the problem persisted.
I didn’t find any changes related to 2.4.4. + It was tested.
Anyways. 1. Try to deploy static files. 2. Try to remove the whole folder Magento_Sales from the email template to see what happens.
Thank you so much for your reply, I’ve followed your suggestions but still have the problem. So I am deploying a new magento application for testing and will show you the results later. maybe it is a compatibility issue between the theme and your extension.
Hi, thank you. I cleared the files in child theme but not work , so I removed it from porto original files, it works. thank you for your support. and if some other customer have same problem, please take a look at here and remove those out-of-date files. http://tb.dlzcn.com/img/img0003.jpg BTW, porto is a disaster theme with too many bugs.
Thank you.
Hi, can you maybe send detailed explanation how to use different theme for every store? What I mainly need is to modify header and footer. When I upload the files I do that according to your instructions but there is only one folder to upload. Thanks.
Hello there, let’s say you have 3 store views. You have to use 3 different email templates (let’s say avanti 1, avanti 2, avanti 3). You can customize each header & footer (different text, image etc.). Avanti 1 has different header & footer than Avanti 2 or 3. Then in magento admin set different email template for each store view.
Hi there. Thanks. Sorry still confused, if i modify the header/footer in the ftp, this will be for all the templates. Can you please explain step by step? Sorry, confused 
- let’s say you have 3 store views. You have to use 3 different email templates (let’s say avanti 1, avanti 2, avanti 3).
- You can customize each header & footer (different text, image etc.). Avanti 1 has different header & footer than Avanti 2 or 3.
- Then you have to set different email template for each store view.
Hi, how can I modify this block? I would like to leave only the Total. thanks
url image: http://faustop11.sg-host.com/pub/media/email/icons/grand_total.png
Hello, first of all. This has nothing to do with the email templates. This line comes from your Magento. Hence there are 2 options:
1. Customize your Magento to not display that line 2. You can use the display none attribute in your email templates. Identify the line (if possible), then in CSS add “display: none;” .
Hi, unfortunately I do not have the ability to do INSPECT ITEM. it is a block of transactional email. I think the magento layout/template should be modified.
Can you tell me where magento recalls these details? thanks
Unfortunately, the customization service is not included. You can purchase it for $35 per hour. More on the website.
Hello there, let’s say you have 3 store views. You have to use 3 different email templates (let’s say avanti 1, avanti 2, avanti 3). You can customize each header & footer (different text, image etc.). Avanti 1 has different header & footer than Avanti 2 or 3. Then in magento admin set different email template for each store view.
Sorry, mistake.
Hi, I can not see images for configurable products. Product variants, do not show images. How can I solve this problem? thanks
I solved this problem. thanks
is possible to show Order Tracking Number and Services Detail on invoice
Yes, it is. But the email template is just a design. For tracking information you have to use a module, a plugin of something like that.
Just Send Tracking Number with invoice
Once again. The email template is just a design. There is no logic behind. You have to use a module to show tracking numbers etc.
Hi, how can I change the font size in jura template?
Hello there,
please read the documentation here: https://themes.email/magento/a-massive-guide-to-customizing-magento-emails.html
Especially here: Customize Email Styles
Basically you have to identify the font and then write css.
For example: h3 {font-size: 22px;}
Thank you but no matters what I do I cannot modify the font size of payment method. Any idea?
1. write CSS rules into the file _email-extend.less
2. deploy content view files
3. flush the cache
Hi there, I’m using now the header of “camel” and looks the code is too large. After Magento sends the email to the buyer we get an error ” SMTP error from remote mail server after end of data: 550 Maximum line length exceeded (see RFC 5322 2.1.1).”. I used other templates and as for now only “camel” is making this problem. Please check asap. Thanks.
Thank you. I will fix it in the next release.
For now if you are interested it can be fixed by adding ”\r\n” into long lines.
Files: header.html and footer.html
Here is more about the issue: https://stackoverflow.com/questions/37837868/550-maximum-line-length-exceeded-on-css-or-attachments
Hi, tried that but it’s still returning an error but I believe it didn’t insert this code correctly. I will send you an email to hello@themes.email so you can help in the meantime to insert it
Hi, I installed the tempales on magento 2.3.3, it shows the header and footer but I can’t find “New Order” and “New Order For Guest” template in the drop down menu!
Hello, it sounds strange. Never heard about. Anyways. Try to place an order and then check the email.
Hi, I use Thunderbird, with the old Magento email format, I was able to search and find orders, I mainly use buyer’s name, zip or other values to search, now with the new format I don’t find them, only if I search for the order # which is in the subject, means it cannot find data from the content of the email, just in subject. Please advise. Thank you!
Hello, sorry. I don’t follow you. Are you asking how to search in Thunderbird?
If you can’t find emails in thunderbird. Try to switch your email client.
Hello, no, forget the email client I use, what I’m asking is why I cannot find emails when I search for a value in the description, they have a different format/character/encryption than the regular Magento emails? Can you try in your end using your current email client?
Hello, forward me the email you can’t find. I will check it.
The email templates don’t have different format/character/encryption that the regular Magento Emails. Even content of the emails is the same as in regular emails. The content is inherited.
Hello, I just sent you via email 2 emails, the new and the old so you can check. Thank you
Hello, I don’t see any issue. 1. email (Dimitry) is email template called JURA from the pack (https://themes.email/magento/demo/jura.html). 2. email (Gabriel Costa) is regular magento email template (not from the pack).
In the regular email template there is a text “Your order will be shipped soon. We generally etc. etc.” My email templates doesnt cointain this kind of text.
Also. The items grid is different. My email templates cointains product thumbnails.
+ if I search for a term “Dimitry” in gmail. I can find your email. I don’t use Thunderbird.
Is there a way to easily preview the templates in Magento 2 back end as we are working on them?
Hello, sure. Go to Marketing > Communications > Email Templates and click at the Template you want to preview. Then click “Preview Template”.
Hi, I am using brook template and it does not fit well in gmail mail app. I am using samsung s 10 plus.
regards
Hello, send me a screenshoot on email (hello@themes.email)
Hi, is it possible to have these emails translated to Slovak? I see you are from Slovakia, so I had to ask… I am willing to pay for this.
Hello, if you use Slovak language pack you don’t need translate emails into Slovak language. Email templates does not contain any predefined language. They inherit language from the language pack.
Hi Some pre-sale questions: 1. Are the products on email templates are clickable, meaning do they have link to the actual product on web site? 2. Product images on the mails – are they called from the web page server or they are attached in the mail.
Regards
Hello,
1. no, the products on email are not clickable 2. they are called from magento installation – web
Hello, I was thinking about the first point.
You can achieve it this way:
To link a product name with its product page in your order emails, edit following files:
Magento_Sales/templates/email/items/order/default.phtml Magento_Sales/templates/email/items/invoice/default.phtml Magento_Sales/templates/email/items/shipment/default.phtml
To get the product URL use the following snippet of code and insert it into a href attribute of the link.
<?= $_item->getProduct()->getProductUrl(); ?>
For example:
>getProductUrl(); ?>”><?= $block>escapeHtml($_item->getName()) ?>
it’s working with all emails ( invoice , shipment , etc .. ) ?? or not ??
Hello, yes. All standard Magento emails.
support magento 1.9.x.x ??
Support for 1.9 ended a year ago. For 1.9 go here: https://magento.wysiwyg.email/
Hi, does your plugin work with Magento 2.3.X? Thanks
Hello, first of all. This is not a plugin. We are talking about “Magento Email Templates” . But yes. It is compatible.
This is just a polished template. It is not responsive. The email doesn’t adjust its elements when viewed on various mobile devices. To state it is responsive in the item description is completely false and misleading.
not a template but templates. And yes. They are responsive.
Hello, I purchased these templates but just noticed it is only for Magento 2. We are still on Magento 1.9 for a few months before we migrate. Do you have an older version I can use with Magento 1.9 until then?
Hello, please contact our support desk and dont forget to send your email address.
Where can i find the support desk?
Click at the Support tab.
Perfect, thank you.
Hello, I purchased these templates but just noticed it is only for Magento 2. We are still on Magento 1.9 for a few months before we migrate. Do you have an older version I can use with Magento 1.9 until then?
Hello, your profile is not showing that you purchased the license. Please show me a license and I will send you older version for M1.9.
Hi, I have uploaded the pepek files and setup the transactional emails fine. Testing on desktop the email looks great. Mobile testing shows the logo squashed. I have checked and in my config I have specified the height and width. I have also changed your default values in the header.html to the correct size but this is not fixing the problem., Can you assist please. Thanks.
Hello, please fill out a support ticket – support. Send me FTP + admin panel access. I will check it.
Hello again, click at the support tab and then send me your credentials. I will check it.
Hi there! Just purchased these templates, however when previewing the emails, it is stretching the logo? For some reason width is set to 100% and height is set to: auto so it seems to be conflicting. Why is it not respecting the height and width values set in CONTENT > Design > Configuration > Edit Active Theme > Transactional Emails?
Also your brook template http://met.ivycommerce.eu/emails/brook.html has no content in it. Just has this in the body content: THANKS FOR YOUR ORDER ORDER # BILLING INFO PAYMENT METHOD
Hello Passion4hair,
First of all. To get better support please fill out support ticket – part Support.
1.) stretching the logo. Which template you are talking about?
It is working this way. Here is the code: {{if logo_width}} width=”{{var logo_width}}” {{else}} width=”40” {{/if}}
Meaning. If the width is set in the admin panel. Then it sets this width for logo. If not. Then. It sets predefined width. Width of the demo logo. I hope it makes sense.
2.) Broke has no content in it. I don’t follow you. There are variables like billing info, payment method. Meaning. It is getting these data from your installation of magento.
