360 comments found.
Hello author, your demo isn’t working. Kindly fix for testing.Thanks
Hi, seems to work fine for me: https://livechat3.com can you try again, please.
your script is very good but you guy’s aren’t including AI in you script you should include AI featurs in the script it would great update in your script waiting for your kind response and your next update with AI features
AI features are already built in.
your admin demo is NOT working! 
can i see in realtime on which page my visitors are? can i actively start a conversation with them when i think they could need some help?
cheers
Hi, thank you for your message, the demo operator demo should work fine here: https://livechat3.com/demo/operator/
Let me know if you have any other issues in the demo.
my purchase code is not working.
I get an error message saying “code is invalid or belongs to another item”. Please can you advise on how to get it working again?
Thank you
Hi, sorry for the late reply. In case you still have any issues with your license code from Envato, please contact us via our support center. Thank you
Hello,
I just purchased your script.
I installed Live Chat 3 and made the necessary changes to the file.
However, during installation, the submit button just keeps spinning.
The database is correctly installed on the server.
So I deleted the “Install” directory and tried to connect.
But it’s not working. I can’t connect.
Can you help me?
Thank you
Hi, thank you very much for your purchase. Help provided through the official support channel.
Hello, I would appreciate a response to my issue.
Ticket number: #5695 Message from 9/11/2025 with additional information from 10/11/2025
Thank you
Solved. Have a great day.
I purchased this item, as i have many other items from other vendors in the past 15 years! The script was a easy install, however vital parts of the script was not functional! I bought the script on the weekend, and installed it on the weekend, but i couldn’t get any assistance until Monday because Support do not work the weekends! So on Monday, and the rest of the week, Support briefly worked on my issue each day to no avail (the time that they spent trying to get the script working daily was insufficient)! A whole week went by, and i still had a non-functional script! I gave them FTP access, but that wasn’t enough for them. In the end they requested my CP credentials, and of course that’s a hugh no-no, regardless of the self claim professionalism! Professionals know how to get things done without having to gain full access to your Control Panel / Server, and in a respectable amount of time! So in the end i was fed up, and for me time is money! I wasted more than a entire week for nothing, so i requested a refund!
Thank you very much for your feedback, I’m sorry it did not work out for you. Sometimes FTP is not enough and as I already assured you that we are not interested in any of your data on the server, it would not have been a problem to provide us quick access. Good luck with another software and all the best.
Hello, does your script integrates conversational AI Chatbots speaking live with customers ?
Yes
Hello. What is the function of the GPT-5 chat? What can he do in Live Sopport Chat
Hi, give help, have a conversation knows his limitations.
Just sent in a contact request—your support ticket system doesn’t give the option to create a ticket, so I used the contact form. The script installs great, configured easily enough with the super admin account. Start to add additional users and then we start to get password issues. Can’t log in with new users, and then if log out on Super Admin and back in for testing, we lose the access to that as well. It seems like session paths are being set for PHP 7.1 and not anything else and most servers do not have 7.1 anymore. Im using 8.1 and above, tested with all 3 available.
On line 37 [04-Sep-2025 18:17:03 UTC] PHP Warning: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php71) in /home///config.php on line 37
Hi, thank you very much for your purchase, please open a support request in our support area: https://supportsuite.jakweb.ch
There is no guarantee for support through emails. Thank you very much.
To be clear, sending – but if you click on the support link in Code Canyon, it directs you to your website, where you register for support, then there is no option to get support. Same with the documents in the script. The link you included in reply is not posted anywhere, even on your own website. Suggest updating.
Thank you very much for your feedback. Link has been updated. We have updated all FAQ’s here when we launched the new website but we forgot the support link. All sorted now. Thank you again!
Hello, I sent you the Ticket ID: #5671 where I just ask to reset the default admin password. I can not even login after fresh installation. Do you have a tutorial on how to reset admin password? Just a link? I do not ask for support, or from you to fix that. The recovery email send function do not work.
Hi, thank you very much. We did receive your support ticket and you do ask for help? 
As mentioned in our answer, please renew your support access (it has been expired 6 Years ago) and it is only fair to renew it in order to get help from us. Thank you very much for your understanding. You can of course check the complete manual, our FAQ or find a solution yourself. But after 6 Years it is time to renew your support access in order to get direct help from us.
Dear Support Team,
I’m facing an issue with my chatbot and have already submitted a support ticket (ID: #5669). However, the response has been a bit delayed, and it’s affecting my business operations.
I kindly request you to escalate this matter and assist in resolving the issue at the earliest.
Looking forward to your prompt response.
Thank you very much for your support request, we always respond as quick as possible. Thank you very much for your patience.
Does the chat use web socket?
Hi, our chat is not using a web socket.
I’m looking to set up a chatbot feature for chat support on my site. The chatbot should answer any questions related to the site’s topic—in this case, heavy equipment—using ChatGPT knowledge rather than internal knowledge. Is there a way to have the bot request users’ emails or phone numbers after a few exchanges?
You can make it mandatory to chat, but I think you can also train ChatGPT to ask for it.
I purchased the license but I get an error when trying to install it. I also try to register on your website to submit a support ticket and it doesn’t work. Is there any way to contact me that would help?
Hi, thank you very much for your purchase. You cannot register here: https://supportsuite.jakweb.ch/
We have redesigned everything Yesterday, so there could be a glitch of course, but we just tried and it worked for us.
Please try again and let us know.
What is the difference between the regular version and an extended version of your own script in terms of features
Live Chat 3 has no difference from our side, however the license agreement applies.
Hello. We would like to confirm that the chat client code can be installed on multiple domains. That is, the admin application is installed on one domain, but the chat is installed on multiple domains. We need the operator to be able to chat with clients from multiple domains. Thanks!
Hi, yes that is possible.
are the native apps developed in flutter?
Hi, the native apps are developed in Android Studio and Xcode.
Hello. I tried creating more widgets but when I embed it keeps bring in an error.
Hello. Please this is an emmergency. Check my ticket.
Thank you very much for your purchase, we have already replied via our support area.
Hi, presale question, how does the personal restore code work and also is it possible for you to help with some customization done
Hi, the client enters his personal restore code and get’s back to his conversation straight away. We can guide you into the right direction but we cannot include customisation within the support. More information can be found here: https://jakweb.ch/hd3/faq/a/5/technical-support
Thanks for your response, please it possible t see how the restore code works
Yes, sure. You can try it yourself here: https://livechat3.com There is an operator demo, just login and on the top right corner set yourself online. Open another browser and go to the client demo, you can test the restore code live.
hi.b4 i dig into code and look 4 it can u please tell me where do i change the title of input in the widget like Your Name, Your Email, Your Phone ect. thank u
nevermind i found it .thank u
Good Morning, thank you very much for your purchase. Should you have any further questions, please contact us directly through our support area. Have a great Sunday.
