Code

Reviews for Live Support Chat - Live Chat 3

26 Reviews

for Code Quality

The connecting speed is very slow. I have to download it from website.

For example,
1. Offline. When click the icon, the offline contact form takes 20seconds at least to pop up. When click the "close" button, it takes 10seconds to close the contact form.

jakweb

Author response

Thank you very much for your feedback. Please note that the speed of the chat widget only depends on your server and internet connection. Usually it takes between 1 - 40 milliseconds. Please contact us so we can find a solution for your server speed.

for Customer Support

Excelent support, "Filiz" is a good person ready to help you and give you quality support.

Although we have a very different schedule almost 15 hours on his website puts the time he starts working and that gives a calm.

for Customer Support

Support Feedback very quickly. Good Documentation. Very good and reliable product. Keep on like that. :-)

for Customer Support

Not so easy to set up. No help. I'm not happy. I will buy and install another chat

jakweb

Author response

Hi, please open a support ticket. If you not asking we cannot help or know the issues you have with our software. In case you are not happy, please ask for a refund.

for Customer Support

Support is top notch very reactive, ticket opened at 4:00 am in the middle of the night , first answer around 8:30 am and issue fixed at 10:30 ... priceless !
also i'm impressed by the quality and the insane options and possibilities offered for such a small price ....

one of my best purchase on Codecanyon sofar

for Documentation Quality

Its a very nice chat module. Very stable and fast. It was a little confusing the setup. That's all.

for Other

I would select all of the reasons for buying this application. You can't possibly make a decision on "support" until you need it. We had a few minor installation issues (mostly our misunderstanding) and the author responded quickly and resolved them. I would highly recommend this product to anyone looking to add a chat feature to their website.

jakweb

Author response

Thank you very much for your kind words, really appreciate it.

for Code Quality

What a great tool just for 19? amazing dont think twice before buy it this is the best chat support script all over the world thanks to developer.

best regards

for Other

What can I say? this script is awesome, I can't describe how good it is, thank you for the great script.

for Customer Support

The script could be better but the price is cheap and the author responds quickly.

jakweb

Author response

Thank you very much for your feedback. Can you please tell us what can be done better? Without a proper feedback we cannot improve. Thank you very much.

for Feature Availability

Great App with outstanding features

for Design Quality

It is so nice to work with people that know what they are doing...Thanks Guys!!!

for Code Quality

very cheap and too many useful features. Best thing is it's WordPress compatible Thank you.

The system has problems when installing. The support, is a bit bad.

jakweb

Author response

Is this kind of a standard here on CodeCanyon? We are responding to support tickets within 15 minutes, fix issues on the server itself, help and are here when it is needed (of course we need our sleep as well but giving support from 9am till 8pm) should be enough?!

https://www.jakweb.ch/hd3/faq/a/5/technical-support

We are also humans and not machines!

by
by
by
by
by
by