Discussion on Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin

Discussion on Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin

3.48 (120 ratings) 3.48 stars
Cart 3,808 sales

UnboundStudio supports this item


This author's response time can be up to 2 business days.

607 comments found.

Hi there, can you please tell me if your system uses cron jobs to send emails?

No, it doesn’t send any emails

Hi, we found a problem with your plugin and bp-better-messages Plugin. You are both using taggle for the autocomplete function (you are using it in the search, bp-better-messages is using it to find a user when sending a message).

I added: if ( !bp_is_blog_page() ) { wp_dequeue_script( 'pressapps-knowledge-base' ); } to my child theme, and this helps. Perhaps you should only load your scripts on knowledgebase sites or pages with the search input? Would help with pagespeed as well! Thank you Lenny

Hi Kipperlenny and thank you for reporting

Hi support, Is it possible to integrate it in multivendor site and people can submit support to a specific shop/product owner?

for example if person purchased a mobile phone the ticket should only go to mobile seller not to a random support manager?

Or can we do it person by person? for example if a user id send a message it should go to A support manager not visible to anyone else

I hope you will understand my request

is this plugin dead? 2 years no update.

Could you please post Screenshots or a link to the Demo thanks

I have made several attempts to contact the author with the email contact form. They have not responded. This plugin doesn’t seem to work with the last few Wordpress updates. We checked against theme and other plugins to rule out any conflicts. Any help would be appreciated.

This plugin is dead. It has not been updated in 2 years and the author will not respond to (paid) extended support requests unless you ask Envato to intervene on your behalf and then the author claims they cannot replicate the issues reported (the issues are easily replicated). The author still does not communicate with you directly even though you have paid for support. The plugin will not work on a clean install of Wordpress 5.9.3 (without any other plugins installed) using the default Wordpress theme (2021 or 2022). Envato’s solution is to request a refund on the support fees. We’re not sure why Envato continues to allow this plugin to be sold when it’s clearly not working and no longer supported.

Hello, looks great :) One question: Is there a frontend editor that users can add & edit wiki posts from the frontend? Thanks & Greetings!


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