Discussion on Knowledge Base | Helpdesk | Support | Wiki WordPress Plugin


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553 comments found.

I’m throwing an illegal offset error in 1043.

“Warning: Illegal offset type in /app/public/wp-content/plugins/pressapps-knowledge-base/public/lib/class-pressapps-knowledge-base-loop.php on line 1043”

Now that I’m searching the comments, it looks like this was also reported by user “Perchpole” 10 months ago. Any progress fixing this?

Thank you contacting us over support.

I see the demos are referencing a helpdesk theme. Where does one obtain this theme?

It is included in the download bundle

You said that it will support Gutenberg after WP 5.0 ist released. So when will Gutenberg work? Thank you.

We are working on a major update that will add a number of features, Gutenberg blocks included. Current plugin version work with WP 5.0 fine, any plugin shortcode can be added through shortcode block.

Anyone have the Salient theme with this plugin. It does not display properly, however love the plugin. Any CSS fix or so anyone can recommend. Thanks.

Dear Pressapps,

Can this plugin also be used for: I have a normal site with a lot of information in normal wp pages. Is it possible for visitors to give suggestions to the content (add or remove content for example) so we can view these and apply or remove?

Hi, no this plugin doesn’t have those features

How do I get the boxed layout with the sidebar demo? I downloaded your plugin from envato elements, but can’t get the sidebar.

I’m talking about the default demo

Use a theme and page template with a sidebar

We are a few versions behind, are there instructions anywhere on upgrading our current version to the latest? It appears it does not update automatically.

Hello, a major update is coming out within the next two weeks so I would suggest waiting and save yourself doing it twice. I also recommend using Envato market plugin to make updating easier

In the Green Demo Live Preview, I see “Article Sections” used as “Table of Contents”. How does this work with the Helpdesk Theme and Knowledge Base?

Hi, this is a plugin feature (theme independent), enable “Table of Contents” under Single page tab in plugin options. Table of contents then automatically generated from header tags in content like h2, h3 etc.

Hello, I am having issue with your plugin. I followed everything but the article links are not displaying on the Main Page. Also, we I disable the icons the icon remains on the home page. – -

Also, when I add new categories it also does not display. Please advise

Looks like when we change the Base Page none of the settings work. Not even the css.

Hello, please perform basic troubleshooting disabling other plugins switching to default theme etc and contact us through support tab


stevet67 Purchased

Hi, I sent you an email today and wanted to know the what are the shortcodes for the search bars and Post Categories? – -

Did this plugin support ads implementation?

I would like to put some banner inside the body content

Hi, no there are no banner features.

okay then, but did your plugin supports some kind of translation? Like, I want to change “Related Post” to my own customer language. Does this plug have that options?

Hi, yes string are translatable using tools like Poedit

Does your plugin work with Elasticpress plugin ? I need to integrate with it for search. Thanks.

Hi, we haven’t tested it so I can’t confirm

Well is there a way for me to see if it works ? I can’t just purchase it and hope it works.

Please contact me through the form here

Hello, I would like to buy your plugin but I saw that you disabled the main page content. I would like to know if I’m still able to add content below the knowledge base.

Hi, the knowledge base main page used to work by overriding content of selected page so we had an option to display also content of that page. We have now switched to using a shortcode or Gutenberg block to add knowledge base content, this gives you even more control over the layout and content over the main knowledge base page.


soopak Purchased

hi, I can not activate the plugin, could you help?

after installing the plugin, back to plugins, click the activate, then have the error message :

Plugin could not be activated because it triggered a fatal error.

Fatal error: Can’t use function return value in write context in …/plugins/pressapps-knowledge-base/public/class-pressapps-knowledge-base-public.php on line 401

Hi, please contact us through support tab with plugin version and site details