13 comments found.
Hello. Is it possible to set permissions per user (not role)? Thanks!
Hi, Yes its possible. To create a new user, please navigate to Setup > Staff from the main menu. From there, you can enter the user details, and under the Permissions tab, you can assign specific permissions for each user. Thanks
Hello, unfortunately, it is not possible to edit an article once it has been created, regardless of whether it is an old or new article.
Every time: “Access denied”
Hi there, please open a support ticket and our support team will be glad to assist. Thanks
Wrote to your support.
Have a look into your demo, because there is the same problem….
Hi there, your support ticket has been marked as resolved. If you’re still experiencing any issues, please reply to the support team’s email and they will be happy to assist you further. Thanks
Hello, now its running, thanks.
I can’t activate this plugin with 500 error
Hi there, please open a support ticket and our support team will be glad to assist. Thanks
It’s very annoying that this plugin doesn’t work with SaaS plugins. 
Will you make it usable?
Hi there, as outlined in the module description, this module has been specifically designed for standalone installations of Perfex CRM. At present, we do not have plans to adapt it for SaaS installations. Thanks
Hello, do you plan to add the Spaces for the frontend? And add multilingual articles?
Hi there, yes to Frontend Spaces – this is coming in our upcoming release. Multilingual articles aren’t planned yet but we’ve noted your interest for future updates. Thanks
Hey, sounds good! 
Is it possible to put articles in more then one space? I can not check it in the demo. There is no access to the articles.
Hi there, the next module release is coming next week and will include the ‘one article under multiple spaces’ feature. Thanks
DON’T BUY THIS IS WILL NOT WORK. UPDATES GIVEN BY SUPPORT STILL DON’T WORK AND THEY STOPPED RESPONDING.
Hello, thanks for your interest in our module. We haven’t yet received the information requested on 9 May to debug this issue.
A new version (releasing this week) may resolve it, but if problems persist, please reply with the requested details so we can help.
Where do i add Spaces? after installing i dont see the same options as demo. And now i cant edit my existing articles it says Access denied.
Hi there, please open a support ticket and we’ll be happy to assist. Thanks
possible to add videos ?
Hi there, could you provide some details please? Do you mean video uploads or adding a video link field? Thanks
Video link .. you have option for video
Please clarify if multilingual articles are supported.
Hi there, multilingual support is not available at the moment, but it is on our roadmap. Thanks,
I see the backend looks great with the new spaces. Is this reflected in the frontend users display? One of the reasons why a lot of people don’t use this knowledgebase is because it doesn’t present well for the user. You spaces don’t change the User level display other than the article itself. Have you any plans to change the display at the Users level?
Hi there, appreciate the suggestion! We’ll certainly consider this in future updates. Thanks
Inserting images in the support module has not worked for us for 2 weeks!!!
KB module bought a week ago – no function at all!!!
This is not how support works!!!
It can’t be that we don’t hear from support for days. This is not how customer service works!!!
Please contact us promptly.
Otherwise we will return all three modules because we cannot rely on you.
Hi there, we sent you an email on 28 February (most recent email) but have not yet received a response. The issue you reported appears to be caused by a module conflict or an underlying dependency on your website. We are keen to investigate further if you are able to cooperate with us. However, if you would still like to proceed with a refund request, we will be happy to process it for you. Thanks.
For six weeks now, we have been forced to correspond weekly about your modules and to follow up several times in the public comments. It is unacceptable that you only respond after several days and only to public enquiries. Of the three modules you purchased, significant errors occurred repeatedly – two have still not been fixed. In addition, you are spreading false allegations in the public comments, which have a lasting negative impact on trust.
Please note that both companies are based in the EU and that all relevant liability and consumer protection regulations apply. The repeated defects and delays have led to considerable costs for us. Before you reply again with untruths, we recommend that you take a deep breath and think carefully about what you say next. We advise you to return to the path of truth, as the financial consequences for you could be catastrophic – your decision.
Since no trustful co-operation is possible – we gladly accept your offer with the refund – for all three modules.
Hi there, we are sorry to hear about your experience. To clarify, we have been actively responding to your queries and requesting additional details to investigate the issues you reported. However, without access to your website, identifying the root cause has been challenging. In our last email, we requested you to provide a suitable time for support coordination.
As mentioned in our previous message, our last email to you was sent on Wednesday 26 February at 08:08 GMT (not 28 February, which was a typo. Since today is the 28th, there would have been no reason to reference a past date if we were referring to an email from today). To avoid any misunderstandings, we are sharing a screenshot of that email in our latest response (with no personally identifiable information included for privacy):
https://i.imgur.com/sJAMSvd.pngFurther screenshots of our previous email responses can also be provided if needed.
Additionally, we have not received similar reports from other customers using the same modules, suggesting that the issue may be specific to your platform or setup. While we were keen to assist you further, we understand that you have now chosen to proceed with a refund. Please request it from your order details, and we will gladly authorise it promptly.
We always strive to provide excellent support, and we regret that you feel otherwise.
Once again, we apologise for any inconvenience caused.
Hi,
the following problems have occurred:
KB installation: The installation of KB was successful.
Original link: https://prnt.sc/FbmxCwJaW4BT
Access to old articles: Access to existing articles is not possible.
Original link: https://prnt.sc/bVYAUEKUToxY
Visibility of Articles and Spaces: Neither Articles nor Spaces are displayed.
Original link: https://prnt.sc/qICLHnXwz0An
We ask for feedback as soon as possible. The corresponding ticket has already been submitted.
best
P.S.: We are already using three of your modules. Although problems are resolved quickly, we would like the software to be tested sufficiently before release.
Hi there, we appreciate your feedback and your help in improving our products. We will investigate this issue and reach out to you directly.
Good day, would it be possible to add an image to the space container? Likewise, how can the size of the displayed image be defined? This would help improve the user experience and visually associate each support space with an image.
Additionally, would it be possible to incorporate a search box for articles? This would facilitate access to information and enhance user navigation.
Hi there, thanks for your interest in our module. These features will be considered for the upcoming releases.
Hi there, the cover image feature for “spaces” has been released. Feel free to check it out on the demo site.
