146 comments found.
Hi,
Thank you for reaching out to us.
Please follow this right way to log into our system, get the plugin’s auto-update key and post tickets on the support forum:
+ To authenticate on our system: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
+ To post tickets: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/
Best regards.
Unable to activate the plugin. Showing Fatal Error on s2w-import-shopify-to-woocommerce.php:155. Already raised a ticket. Please check.
Hi,
We are back to work on a new day, thank you for waiting.
We received your ticket and feedback to you, the problem was also managed, please keep following the ticket: https://villatheme.com/supports/topic/fatal-error-s2w-import-shopify-to-woocommerce-php155/
Best regards
Hi,
when importing, everything works perfectly. However, “Product categories” are NOT imported, I got “No data to import”. I have almost 30 collections in my Shopify.
I tried everything (check all API, re-imported product with ajax-1 call, etc.)
Any help please?
Thanks
Hi,
Please contact us on our support channels, we will help you check this issue.
+ Email: support@villatheme
+ Support forum: https://villatheme.com/supports/forum/presale/
Best regards.
Hello Support,
I want to purchase your plugin, I need to export back automaticcaly to shopify every order that comes to my woocommerce store. Is this possible in your plugin?
I mean I will import all my shopify products to woocommerce, after i get an order on my woocommerce store I need that order to go automatically to shopify in order to be fullfiled there. Hope you understand me.
Thank you so much
Hi,
Thank you for contacting us.
When you have both 2 plugins premium version S2W and W2S, the 2 plugins can do their functions to import data, but this process is done manually. The feature you are requesting, which is the automatic import of orders from WooCommerce back to Shopify (including the ones imported from Shopify initially), is currently not available.
Best regards.
So I can import back to shopify any order manually right ?
Hi,
Yes, you can import back orders from WooCommerce to Shopify manually using the WooComemrce to Shopify plugin.
Best regards.
Webhooks isn’t working for product updates on Shopify. If I make a change to a product on Shopify, changes aren’t reflected anymore on Woocommerce. Is there something wrong with the plugin? The webhook is listed in the notifications tab and I don’t see any notification of errors.
I bought a license for this Shopify to WooCommerce plugin that can be installed on WordPress. It works perfectly fine, but I no longer have a use for it. My client has decided to discontinue their project, so we don’t need to keep the plugin license.
Can I sell and transfer the ownership of this license to someone else?
Hi,
Thank you for contacting VillaTheme.
Regrettably, we are unable to provide a refund for this plugin based on the situation you described. According to the Envato Refund Policy, discontinuing the use of the plugin due to a client’s decision not to proceed with the project does not qualify as a valid reason for a refund. Therefore, we are unable to proceed with your refund request in this case.
Best regards.
Hello, i want to get shopify unit_price of my product and move into woocommerce
Hi,
Our plugin should import unit prices when importing products, or am I missing your meaning? Is there any problem you have when importing product unit price?
Best regards.
Hello Support,
I want to purchase your plugin, I need to export back automaticcaly to shopify every order that comes to my woocommerce store. Is this possible in your plugin?
I mean I will import all my shopify products to woocommerce, after i get an order on my woocommerce store I need that order to go automatically to shopify in order to be fullfiled there. Hope you understand me.
Thank you so much
Hi,
Sorry, the feature you asked for is not an offering feature of the S2W plugin, the data can just be migrated from one side: Shopify to WooCommerce. You can refer to this plugin: W2S Migrate WooCommerce to Shopify which helps migrate data from WooCommerce to Shopify.
But 2 plugins work independently and have their own settings, in this case, you will configure to migrate products from Shopify to WooCommerce in S2W settings. Then configure to migrate orders from WooCommerce to Shopify in W2S settings. Currently, there is no link between the 2 plugins auto detect and auto migrate back the Shopify product orders when they’re placed on WooCommerce.
Best regards.
Will W2S will export orders of the products imported using S2W from woo to Shopify?
I will use the S2W to import products to woo and will use WSS to export orders of the same products imported using S2W. Will this work properly?
Orders exported using W2S must be linked to the products on Shopify. Hope you understand me
Hi,
Currently, there is no mechanism in place to establish a connection between the exported orders using W2S and the corresponding products on Shopify. We understand the importance of addressing this issue and will explore potential solutions in the future.
Best regards.
This option of exporting orders from Shopify to Woocommerce is really important. Other plugins already has this option. I will purchase your plugin but please include this option on the next version. Thank you
Hi,
We are working on this issue, and hopefully release this feature soon, please be patient.
Best regards.
Ok. Thak you so much
Can you please tell me when are you going to update the plugin to be able to export back orders from woo to shopify after getting the order on woo for the products imported from shopif?
Hi,
This feature is currently under development. We kindly ask for your patience as we work on the update.
Best regards.
I will buy 7 licences after integrating this option. I am using another plugin that includes this option (I don’t want to name the plugin). But your plugin is better in some features. So I decided to move to your plugin but this option is very important for me. Thank you for your fast response
Hi,
Thank you for your trust.
We appreciate your patience and will let you know as soon as the feature is operational.
Best regards.
Hello, i wanto to import shopify order draft in my woocommerce order draft, how can i make this?
Hi,
Thank you for contacting VillaTheme.
Unfortunately, our plugin does not support this feature.
Best regards.
Hi ! Please note that, by mistake i bought this plugin, wanted to buy Shopify to Woocommerce (going to by it now). Please refund for Woocommerce to Shopify. Thanks
Hi,
Thank you for reaching out to us.
You can submit a refund request regarding a mistaken purchase in this case, our manager will review your request.
Best regards.
Hello, I’ve a few questions. 1. If we migrated products from shopify to woocommerce, all medias (images and videos) also migrated or need to upload manually? 2. As I found we can migrated pages too, so only the articles will migrate or medias also transfer? 3. What happen if we select everything https://prnt.sc/fhBHGt5bdEZV? should it migrate properly or we need to migrated products and categories separately?
Thank you
Hi,
Thank you for reaching out to us.
1. There will be 2 options to migrate images to media: import to the background (imported directly to the media and takes time until it notifies a successful message) or import to the Failed images section (Go there to bulk import images or each image manually). Migrating video is currently not supported because WooCommerce by default does not support videos.
2. Page title and contents (Containing the image tag) will be migrated.
3. Yes, all data will be migrated simultaneously when you turn on all options.
Best regards.
Hi When migrate products the stock moved as out of stock I need moving as in stock
Hi,
Thank you for reaching out to us.
Please try disabling this option: https://prnt.sc/JyLLiX2bJwMD
And update product inventory (either manually or automatically).
If the issue remains, please create a support ticket on this Support Forum.
Best regards.
but i have 25000 products i can’t change state of stock manully
Hi,
Thank you for kindly waiting. I’m sorry for the delay in replying.
We could set up schedule to update the inventory automatically.
Anyway, I’ve received your ticket. Please keep me updated there.
Do you do any custom work? Like paid customized work.
Hi,
Thank you for reaching out to us.
Yes, if you have any extra function in mind, please send us your feature request via this link.
Best regards.
I tried free version and migrate products from Shopify to WooCommerce but I need migrate vendor from Shopify To Dokan How I can do that ?
Hi,
Thank you for reaching out to us.
In the pro version, we support migrating Shopify vendors to WooCommerce category, tag, post meta, taxonomy. But we have not checked compatibility with any vendor plugin. Therefore, our plugin will not automatically create Dokan vendors when migrating products. Also you can’t migrate to Dokan vendor, I’m afraid.
You may regard this documentation – scroll down and find the option “Import Shopify product vendor as”
Best regards.
Is there a way I can import order details for specific items only? I am a vendor on a Shopify website & need only limited data to be updated on my woocommerce store, instead of all.
Hi,
Thank you for reaching out to us.
I’m afraid not. At the moment, you can filter to import order with:
1. Created date (at or before/after)
2. Financial status
3. Fulfillment status
4. An ID greater than a specific one
Best regards.
Hi, i’ve successfully used the free versione of the plugin for the first import. Now i need the pro version, but before i’ve one question.
The second transfer i’m going to do, it take only the new products or it upgrade the entire catalog the second time? Because after the first import, i made some modifications on products that i don’t want to lose.
Thanks.
Hi,
Thank you for reaching out to us.
In the second import, our plugin will ignore the previously imported products. If you want to update the modification made on Shopify products, you can use the synchronize function.
You can find how to synchronize data here: https://docs.villatheme.com/import-shopify-to-woocommerce/#set_up_child_menu_3487
Best regards.
I’m trying to upload a CSV of 900 products but I get an error and I can’t complete it. I use siteground, is there anything I can do?
Hi,
Please get in touch with us via our Presale forum and send us this error information along with the exported file so we can look it over.
Best regards.
I want to buy this plugin today, can you help me migrate everything from shopify to my wp-wocommerce website after purchase Today? My shopify store has been shut down, and all data needs to be migrated before the 30th.
Hi,
Thank you for contacting VillaTheme.
You can use this plugin to import 9 different types of data from Shopify to WooCommerce. Store settings, shipping zones, taxes, pages, blogs, coupons, customers, products, and orders are all included. The migration speed is determined by the size of the data and the performance of your site. However, we are confident that our plugin will completely migrate all of the above data.
Best regards.
Buying plugins can only be migrated by myself, you don’t provide this support, right?
Hi,
You can migrate yourself, and if you run into trouble, we are ready to assist.
Best regards.
I have purchased this plugin now, how do I install it?
Hi,
Please follow this guide to download and install the plugin, as well as this guide to obtain the plugin’s auto-update key.
Then go through the following guide to complete the data migration.
Best regards.
thanks.The plugin works fine. But I am now migrating pages, posts, customers, it prompts an error ” [API] This action requires merchant approval for read_content scope.” How to solve it?
At the same time, after the migration, the product image is not displayed and is empty.
I’ve registered for a user account, but don’t know where to submit a ticket?
Hi,
You must enable the pages, posts, customers Read permission to import this data, see this: https://youtu.be/1kyEp4d_cfw?t=38
Images may be imported in the background, which takes time. Please just wait until a completed message appears.
Please see this guide to create a ticket, we will help you check.
Best regards.
According to the tutorial, I checked all the 3 read options. I’ll give you the details via ticket later
I have already registered an account, but when submitting, it prompts “You can not create topic at this category forum. Please renew or enter your purchased code. ”. Where to fill in the purchase code?
Hi,
Please contact us via our email at support@villatheme.com. Provide us with your purchase code, we will help to detect this issue.
Best regards.
Thanks. The email has been sent, please check. At the same time, do you provide a plugin to import shopify Ryviu reviews to wocommerce website?
Hi,
Yes, we received your email and check it.
We have WooCommerce Photo Reviews, which has Import Reviews by CSV function.
Which app are you using for product reviews on Shopify? So does this app support export reviews? if yes, please provide us with this review file via our email to check.
Best regards.
Hi, I use the plugin “Ryviu: Aliexpress Reviews App”. Not sure if there is a CSV export feature? At the same time, for the problem of importing from shopify to wocommerce, can it be solved today? Regards
Hi,
We’ve just updated our response via email, please check your mailbox.
Best regards.
Hi,
Thank you for contacting VillaTheme.
In this instance, please renew your item support in order to receive assistance for this problem. As we looked into it and found that there was no such problem from our end.
Best regards.
Hello;
Can the plugin export orders and customer infos from shopify to woocommerce automatically, each time an order is paid on shopify it will be sent automatically to woocommerce ?
Thank you
Hi,
Yes, it is possible with our plugin. Our plugin can migrate Shopify orders to WooCommerce orders and sync them each time using the Webhook. You can regard this documentation.
Best regards.
