Hi,

Thank you for reaching out.

There’s an option to just sync items from specific collections, please try this: https://snipboard.io/XhdMPG.jpg

Best regards.

Thank you. We already synced all the products. If we change it now, does it only sync that particular category only from now on? Does this mean I can delete all other products that are not in that specified category?

Yes, from now on it will only sync products from the specified category. As for the existing products, it’s up to you – if you don’t need them anymore, you can safely delete them.

Thank you. We also noticed that the plugin created collections according to Shopify product tags. Is it ok if we delete them from Woocommerce? Will it not keep creating it back?

Do you mean every time you import/sync products, its collections are created accordingly on WooCommerce by product tags?

At the moment, WooCommerce categories are created automatically when we imported the first time. I think it used Shopify tags to create categories. I think it’s not creating anymore.

If we add a product to Shopify ‘smart’ collection, how do we add this product to the matching WooCommerce category or remove it automatically (by what is happeningn on Shopify end)?

I think your plugin works great. What is the best way to sync only specific collection in Shopify? (So basically WooCommerce needs to understand to sync only ones in that collection)

Hi,

To sync categories again, you can delete the previous category history importation and then reimport categories – this will refresh them based on the latest data from Shopify.

The way to make sure your WooCommerce categories match what’s happening on Shopify’s end, when you add a new product in Shopify, just import the product to WooCommerce and then reimport categories so it stays up to date.

Thank you for explanation. Say if I have a collection called ‘Womens Boots’ in Shopify. If I added a product there, does it get synced to WooCommerce ‘Womens Boots’ (same name) category automatically? Or do I have to manually export then import?

Hi,

Please delete the category import history first. Then, after adding the product to the “Womens Boots” collection in Shopify, re-import the collection to categories as you normally do

Thank you for reply. Is this a manually process each time we add product to Shopify collection? Or is this automatic?

Hi,

It’s a manual process – there’s no option to auto sync category

When we did the first import, did the products get added to matching collection > category from Shopify > WooCommerce? Or did the plugin not support category matching/create import?

That’s the first case – during the initial import, the products were added to the matching collection > category from Shopify to WooCommerce

Ok, and after that we need to do manually?

Yes.

Thank you. If in setting I put only sync Women category. And in Shopify if Men category product is updated, is webhook update push ignored? Thank you for support.

For the webhook, all products will be synced or added – no exceptions

Hi thank you for reply. If webhook has no exceptions. Is it ok to delete the files in WooCommerce so those webhooks will be ignored? Is that best way? This is because we don’t need these products in our WooCommerce store.

Sorry, I meant is it ok to delete the products in WooCommerce? Or will they get created again if I delete them?

They would just update the existing products and, if any new ones are created, they’ll be added to WooCommerce

Ok thank you for reply. So if I delete from WooCom, the old products won’t get created again correct? And there will be no issues Shopify pinging my website to check if product exist or not?

Sorry for the misinformation earlier! After checking again, we’ve verified that the behavior you described happens when using the webhook as mentioned above.

If you delete the products from WooCommerce, they’ll be created again when you import.

If you don’t want them to show up on your site, you can set them to Hidden/Private, or use a plugin to hide them instead of deleting.

Hi, we want to lighten our database, so we want to delete the products we don’t need. Also after 1st import we don’t do import. We only get new products by webhook only. Does this mean we can delete the products and Shopify will not push to us because we are not doing import? We only do webhook receive after 1st import as mentioned. Thank you for support.

I’m afraid no unfortunately, the webhook will still sync products when triggered. Please consider my previous suggestion: hide or set the products to private instead of deleting them. Unfortunately, we can’t change the webhook’s default behavior

Thank you for the information. Does this mean, if product is set as Private, that status will never change by your plugin? Also what do you mean by ‘hide’ Does WooCommerce have this feature or do you mean custom code?

Since Webhook does have an option to sync product status, so you may consider hiding it from catalog visibility: https://snipboard.io/d5oglt.jpg

This is WooCommerce’s feature.

Thank you for that. I think this is great idea. So this hidden setting will never get changed by Shopify correct?

Hi,

Thank you for reaching out to us.

Yes, it’s possible to sync inventory both ways – from Shopify to WooCommerce and vice versa. You need the premium version of both S2W and W2S though: https://codecanyon.net/item/w2s-migrate-woocommerce-to-shopify/38487975?s_rank=4

Activating them both and simply sync the inventory here: https://prnt.sc/e27UFJC9Lh6r

It’ll update data you select from WooCommerce to Shopify.

Best regards.

Hi,

Thank you for your interest in our plugin! To clarify, our plugin does not support importing product metadata directly, but you can sync these details after migration.

Regarding customer data, for security reasons, customer passwords cannot be migrated. Shopify customers will need to reset their passwords in WooCommerce to generate new ones.

Also, it’s worth noting that our plugin processes imports sequentially to ensure data accuracy. Product, Customer and Coupon information must be imported before Order data. Skipping this order may lead to errors, so please keep this in mind if you plan to import only specific data. It’s an important note before you start processing: https://docs.villatheme.com/import-shopify-to-woocommerce/#set_up_child_menu_3417

As for migration assistance, our plugin is designed for self-service use. While we provide the tool to facilitate migration, the process itself will need to be managed on your end. If you have any questions during the setup, feel free to reach out – we’re happy to help!

Best regards.

Hi Angela_grey

By going through your reply.

Can I assume that, as I have already imported the products and categories using the free version? Now I can purchase the full version and import the customers and orders, so will your plugin map everything, or do I need to delete the already imported data, which I did using the free version and then buy the full version and import customers > products > product categories > orders in this order?

I may not need to import the coupons as I don’t need it.

Kindly reply ASAP.

Thank you!

No need to delete the imported data, you can continue with other data. Just please be sure all needed details for order migration was migrated, sufficiently and successfully.

I have purchased the plugin now, where do I need to enter the key?

Do I need to uninstall and then install it again?

Hi,

Thank you for reaching out to us.

I see some extra options in the product pages above. Did you try migrate this products and some info was missing?

Best regards.