34 comments found.
Is it possible to reply multiple tickets simultaneously with a pre-saved canned reply? The use-case is that select multiple tickets and update/reply all selected ticket with one canned reply template.
No, we have not this features.
can you add thai language and alert to Line + whatsapp or telegram notify messenger
Could you please create ticket from below URL ?
https://sbthemes.freshdesk.com/support/tickets/new?envato_item_id=32434849never used it
Is it possible to check API documentation before buy the application ? (specifically I need create ticket from 3rd party application “my application”)
Sorry, we have not any API documentations, we have documentations which covers how to setup, installation and publish project etc. You can check demo from the link: https://bmsdesk.com/
Is this by chance a SAAS?
No, its not SaaS.
Hi, Will this code work with node version v18.18.0
No, this version is not work with node version 18. We are working on .net 7 and angular 17 latest versions.
The username and password for the live demo don’t work. What’s the user name and password?
HI, Please check username and passwords for both admin and client working fine.
You should put the correct password in the login screen. The user name already has ‘client’ as a value. You’re incorrectly giving the impression that the login screen is already setup and we just have to click the login button. Also, the eye icon doesn’t show the password. Bug. I had to read the page now to know the username and password.
Will consider all this things in new future version with latest versions of frameworks.
I bought this software, it seems very good and functional. also technical support very well from seller.
Thanks
I have sent you mail with project details.
thanks, but I did not received anything until now; could you please retry ?
please check sent again.
Yes, I received just an empty email without any joinned file or something !
I am interested to buy this, after buying this , do i get complete source code to customize the software.
Yes, you will get full source code after purchase.
Hello, I’m interest to buy and would like to see the project structure in visual studio and SQL DB Structure, Would you please send it to me at shahzy89@gmail.com I want to proceed in ASP.Net MVC and .Net Core Thank you in advance.
Hi, I have sent you helpdesk structure in your email.
great, thank you so much… I have received
I’m having issues using your code. npm start doesn’t work, it’s giving errors. Please let me know when would be a good time to check it out on my end.
Hi,
Could you please create ticket from below URL ? we will solve your query as soon as possible.
https://sbthemes.freshdesk.com/support/tickets/new?envato_item_id=32434849I need to integrate ticket creation with a chat system, how could that be done ?
In ticket details page you can chat with assigned manager. if you want any customization then you can do if you have experience in .NET CORE and angular.
hi, There is a big problem that I face, which is that when I browse the system, it is suspended and it can read data from the database It happens even on the current system here in the demo I think the problem is with this message Error: Connection disconnected with error ‘Error: Server timeout elapsed without receiving a message from the server.’.
Hi, I am not getting your exact points. All working properly in demo.
Can you please send us problem in details with screenshot or video etc.
It’s off for a while, I’m going to hang up the demo now and let you know
I have checked now and demo is working properly. May you have some internet issue or something.
now stop
Try logging in
It won’t work until you restart the api or wait some time
In my server i have 6 sites, which is lower configuration, so its 99% now, so it was not working. now check its working.
and server is shared hosting, so sometimes problem from server also.
This also happens on my local machine and also on the server, and the server has a lot of space
HI, sorry for trouble. Send me on message on my personal email. later we will check using team viewer.
doea it come with full source code ?
Yes, it comes with full source code and database structure.
Thanks
just to confirm that the copy will no be publish copy and i can modify the code based on my requirement , please confirm
Yes, you can modify code as per your need. Whole source code will be included in package with database.
You are free to whatever you want to do/change with code.
Thanks
thank for your reply , And it can work locally on our local network right ? no need to set it up on a domain ?
Yes it can work on your local IIS server.
Please confirm if we get the complete source code so that our developer can work on it and may use to customize it. Awaiting for your earliest reply.
Can we have a look at the source code as many of the authors here sell half of the source and not the entire script. ?
We have full working demo and you will be able to setup same exact as demo. We cant share source code in advance.
Thanks
ok…I understand your concern as well…Please tell me the best reasonable fee which you can offer me for the installation and making it functional ?
So you will have to provide all server details and everything and we will setup full project there same as demo.
Remember we dont provide any customization, we will just install exact demo and then you can takeover.
Contact at sbthemes@gmail.com for fees discussion as this is public thread.
Yes, that will be great help…I just need the whole thing installed and functional. For any customization i will surely reach sb themes…Thanks I will purchase it by today as I am adding some more scripts in my cart..please allow me sometime….hope fee remains unchanged
Just to clarify again, we donot provide any customisation service. Even paid service we will only do if we are available.
Thanks
Noted…I have purchased the script…please suggest me if you can install in my existing cpanel at inmotionhosting.com or I need a different server for this because I have no knowledge about this .net script
Please send email bhplugin@gmail.com and you will get all guides.
Thanks
It’s really great work, but I don’t know why the program stops so much when I add new items and then logs out and I can’t log in unless I update API Rebuild solution
Hi, Sorry for trouble. We will check using team viewer but 4 days i am not available. after available i will send you message and we will check.
OK, I will wait for you
Thanks
hello! I’m waiting you
I have send you mail, so please reply on that email.
OK
This message has not yet arrived
contact me on bhplugin@gmail.com
Send to bhplugin@gmail.com
Thanks for the quick response and technical support
Is it for white label script use? Does your tool allow admin to create pricing plans for varied buyers?
does your tool allow integration with social channels to offer support to queries coming from social accounts?No. We have not features anything from above.
Hello, I’m interest and would like to see the project structure in visual studio. Would you please send it to Chule001@yahoo.com? Do you have any projects using .net 6 with a mixture of EF and Stored Procedure? Thank you in advance.
Hi, I have sent you email with screenshot of project structure in visual studio.
Hello, is it possible to receive an architectural overview and see the project structure?
So can you confirm that everything is customizable?
Yes its like normal project, so if you are developer you can do easily.
We dont offer custom customization or it depends on our availability but if you are developer you can modify project as you want.
Ok, thanks
How is the DAL structured? Do we have to provide a db where to save the data, or do you already supply something out-of-the-box?
Yes, we are using Sql server DB.
Hello,
My database is cloud, when I change the connectionstring for it, the system doesn’t run, could you help me? this is the connection string I’m using: “conn”: “Data Source=186.202.1xx.xxx; Initial Catalog=e*807; Integrated Security=false;user id=e807;password=E*9; MultipleActiveResultSets= true;”
the error is in ComUtil.cs line248: System.NullReferenceException: ‘Object reference not set to an instance of an object.’
reader was null.
Are you using cloud database in your local ptoject? You can try this conection string and replaced your credentials. “Server=myServerAddress;Database=myDataBase;User Id=myUsername;password=myPassword;Trusted_Connection=False;MultipleActiveResultSets=true;”
If you have any permission problem from cloud then will not work with local. Otherwise will work.
