22 comments found.
Hi, Our CV Handmade Signatures plugin has been working well for a long time now (18 months+) but it just stopped working on the full forms. I think it followed a recent upgrade to Gravity Forms. I have just upgraded both the CV plugin and the Gravity Forms to the latest version 1.2.0 and 2.6.0.2 and it’s still not working. The signature box works correctly in Preview mode (And we can scribble with the mouse) but when the form is opened properly, there is no response in the signature field at all. Is it a compatibility issue with the latest versions?
no response?
Hello @admttsau,
Please contact us on email at info@codeverve.com, this forum isn’t monitored.
Best Regards,
Darko
Could you please give us an answer? It’’s been almost two weeks since we first notified this bug and this is keeping our project back.. If it cannot be done, that’’s it, but at least let us know.
Hello,
Responded via email.
Best Regards, Darko
We received only this 10 days ago:
I will check this and respond again asap.
Best Regards,
Darko
There is no other email, please resend it.. Thanks.
I just re-sent it. Thanks
We’ve sent everything on email, now wait for your answer.
Closing this now. The issue has been resolved with the latest update.
Thanks for your support, everything is looking good now.
Hi Darko, we have renewed the support for this plugin, please let us know how this issue can be solved. Thank you.
Hello,
Responded via email.
Best Regards, Darko
Hi, while editing an entry manually, the signature field becomes empty, therefore the generated pdfs (with GravityPDF) does not have the signature anymore. The file still exists in ../gravityforms/uploads/cvhs/ecc. Any advice on this? Thanks, Laurentiu
Hello,
Responded via email.
Best Regards, Darko
How do I include the signature on gravity Forms to PDF? signature does not show on PDF
Hi 6khollywood,
Which plugin you are using for PDF? GravityForms Handmade Signatures supports GravityPDF.
To enable PDFs with the submission go to Form Settings > PDF > Add New and configure your PDF generation settings including the notifications you want to attach PDF to.
If you have a problem please contact us at info@codeverve.com with login Info so we can check your site more in detail.
Best Regards, Darko
I am using WordPress Gravity Forms PDF, Excel, CSV & Google Sheet https://codecanyon.net/item/wordpress-gravity-forms-pdf/23642805
Hello,
I use you Plugin and Gravity PDF. In Gravity PDF I hace creat a own Plugin, how can print in this template the signature as png without a link ?
Hello,
Please message us at info@codeverve.com and we will be able to suggest a solution.
Best Regards, Darko
Hi,
This was working fine but now the plugin is no longer displaying submitted images. The capture is working ok and I can see the images in the uploads directory. However, the link to the images is not working, e.g.
https://website.com/?page=gf_cvhs_signatures&q=26cc06e2c426213219114e7cb0b91e637I think this was caused by an attempted migration to another server and database which was reversed when it didn’t work properly. However, all is back as it was but even newly uploaded images aren’t linking properly. Where can I check paths / associations etc.?
Thanks
Hi, do you have any update on this?
Hello,
Please message us at info@codeverve.com and we will be able to check the problem.
Best Regards, Darko
It works just like promised. Better if can make the background transparent instead of white background.
Is there any way change the background of the signature field? I want them to be able to mark up an image as part of a gravity form. I tried using CSS but haven’t been able to get it to work.
Thanks.
Hello,
You can do that via “Signature Box Background Color” setting.
If you require more support, feel free to extend the support period.
Best, Regards.
Hi,
I’m trying to display my captured signatures in a PDF but it is only displaying a link:
https://mywebsite.com/?page=gf_cvhs_signwhich doesn’t resolve. In the Gravity PDF template I am just calling the field using shortcode like normal.
Can you help?
Many thanks
Hi @miplums,
Can you email login info at info@codeverve.com and i will be happy to help you.
Best, CodeVerve / Darko
Gravity Forms Handmade Signatures downloaded but I cant find it to use
Hello,
Please go to the top right corner and hover over your account name. In the dropdown click “Downloads” and here you can download the product.
Unzip the contents and go to your site (Dashboard > Plugins > Add new). Find installable.zip and upload it.
If you still have difficulty please contact us at info@codeverve.com
Best,
Darko
A pre-purchase question. Is it possible to set a background image to the signature pad?
Not supported in this version but we are looking forward to adding it in next version.
Problems with signature addon, It is installed and working but when the form is send, in the form entries and the email the image of the signature is not display and shows an error message ” The image… cannot be displayed because it contains errors”
https://drive.google.com/file/d/1O9tbBSil-l5pWdr92hTV39kHglacQ_lC/view?usp=sharing https://drive.google.com/file/d/1ZcG4OXgzGt2I54AHhylvlUxEWWBV-vkx/view?usp=sharing https://drive.google.com/file/d/1l2W1N-H_4qk0TS1X7RNn99SSezk88dTa/view?usp=sharingI’m getting a 403 error when i submit with a signature. Is this common?
Hi jvooys,
That’s not normal. Can you please message us at info@codeverve.com with login credentials and we will check.
Best, Darko
Hi – Just installed the plugin. Works great – thank you. However, I can’t find the location where the actual signature is stored… and do I have an option with location?
Hi @floopty,
Thanks for the purchase. We are more than happy to help you with your question.
The location is wp-content/uploads/gravity_forms/cvhs and at this time it’s not possible to change it.
If you need more help reach us at info@codeverve.com
Best, Darko
Hi there, this works well enough for us, except when we have a form with two signature fields in it … one for the signer, and one for a witness …. then the final result only shows the second signature in both places for signatures
The fields are named differently, etc …..
Should we be able to have two different signature fields in the same form?
Hi @adminttsau, I just checked and noticed the bug and this will be resolved asap. Will release new version very soon and i will notify you here.
The bug was fixed and i am waiting for Envato reviewers to approve it.
Thank you for responding so quickly 
No problem adminttsau, feel free to message us at info@codeverve.com with your purchase code and i will send the most recent version to you. It looks like the review will take a while.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Hi again, I think I figured it out. I’m running Wordpress 5.3.2. Will you be updating the plugin soon to be compatible? Thanks
Hi kristina_strut,
The plugin already works fine on WordPress 5.3.2 and the latest Gravity Froms version. Do you still have difficulty setting up? As i can see one possible reason for the error message you received is that you uploaded the whole .zip that you get from codecanyon. Only installable.zip should be uploaded. (the others are documentations or non-plugin files).
Also we are planning new update in the coming period that will bring auto-updates so you don’t need to re-upload the plugin files once we release new version.
Best, Darko
Hi guys, have purchased and downloaded this but I’m getting the error message: The package could not be installed. No plugins were found. Plugin installation failed.
Could you please help or issue a refund for this product if it doesn’t work? Thank you
Answered below.
Hi Great plugin, just installed it an it, them active it and noe it read Fatal error and the is has stopped, Fatal error: Can’t use function return value in write context in /home/uwtour33/public_html/wp-content/plugins/gravityforms-handmade-signatures/includes/class-cvhs-field.php on line 249 Any Suggestions ? Thank you in Advance. Cheers Greg
Hello Gregory,
Thanks for reporting this.
We uploaded a new version that fixes this problem, once it is approved you will be able to get it.
If there is anything we can help please let us know!
Best Regards, Darko
Thanks, that worked, now I have this error “Unable to save signature because of internal server misconfiguration. Please contact site administrator.” The Uploads/gravityforms/ folder is writable 777. Site is Php 5.4.38 Wordpress 5.02 Divi Theme.
Hi,
This message happens when your WordPress filesystem is not configured properly.
Can you write us at info@codeverve.com with more information to your site and we will have a look asap.
Thanks.
You can also enable debug logging in debug.log file and get a more detailed information about the problem. All errors that are found by this plugin (if any) start with “GFHS: message”. Read more about how to enable debug log here https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging