Introduction

The Ultimate Support Ticket Management Solution

Deski is a powerful support ticket management solution that revolutionizes the way you handle customer inquiries. With a wide range of customizable features and seamless integrations, Deski ensures your customers a consistent and efficient support experience.

Roadmap

My objective is to develop a comprehensive support ticketing plugin enriched with essential features that cater to the diverse needs of businesses, ensuring optimal customer experiences.

To facilitate transparency and provide insights into the future development of this project, I have curated a a public roadmap that outlines the forthcoming features and expansions.

If you have any suggestions that have not yet been included in the roadmap, I invite you to contact me at contact@deski.support. Rest assured, I will diligently consider your input and incorporate it accordingly.

Overridable Templates:

The frontend and email templates provided can be easily overridden, allowing you to personalize their appearance to seamlessly integrate with your website design.

Custom Fields:

While the plugin comes equipped with four default ticket statuses (New, In Progress, On Hold, and Closed), you also have the freedom to add custom statuses. This enables you to keep your customers informed using labels such as Fixing, Investigating, Testing, and more.

Custom Ticket Status:

While the plugin comes equipped with four default ticket statuses (New, In Progress, On Hold, and Closed), you also have the freedom to add custom statuses. This enables you to keep your customers informed using labels such as Fixing, Investigating, Testing, and more.

Attachments:

Attachments can be enabled or disabled according to your preferences. If enabled, you can establish parameters such as allowed file types, maximum file size, and the number of files permitted.

RTL Support:

If your website utilizes a right-to-left (RTL) language, the plugin will automatically detect this and adapt the layout accordingly, ensuring a seamless user experience.

Translatable:

The plugin includes comprehensive translation files, enabling you to effortlessly translate it into any language of your choice.

Canned Responses:

To address frequently asked questions efficiently, you can create canned responses. These preconfigured answers can be easily appended to any ticket reply with just a few clicks, enhancing productivity and response time.

Envato Integration:

For those selling software on the Envato market, you have the option to require a valid purchase code from customers in order to open a support ticket, streamlining the customer verification process.

WooCommerce Integration:

Deski offers smooth integration with WooCommerce, enabling easy conversion of products into Deski categories for improved ticket organization and management.

More details at deski.support/features

Version 1.0.3 – May 17, 2023

    [ADDED] The option to display notices in the frontend, login/registration page, and the dashboard.

Version 1.0.2 – May 15, 2023

    [FIXED] Custom field update bug.

Version 1.0.1 – May 11, 2023

    [FIXED] Translatable role names not showing correctly.
    [ADDED] License verification.

Version 1.0  – May 8, 2023

    - Initial release.