62 comments found.
Can display bitcoin hashrate chart?
No
Hi, can I know if I purchase the item, and I change domain in future, is it easy to transfer my item to my new domain? Thanks
Hi,
you are allowed to change the licensed domain if you move from a dev website to production, however if you start a completely new website after some time then you can not transfer the license, because each license allows you to use the plugin in one unique end product only.
Let me know if you have further questions.
Hello,
As of today, some charts like Bitcoin, Ethereum, Cardano, Doge no longer work.
We haven’t changed anything. Other charts like Ripple still work.
That urgently needs to be fixed. We bought this plugin in addition to your cryptocurrency widget plugin.
It’s annoying when this expensive plugin only works halfway.
Best regards
Supplement:
It seems to be due to the euro changeover. Example BTC ~ EUR doesn’t work. Our website is for Europe, here the display in euros is urgently needed.
Regards
I cannot create a ticket … your system show me: Your paid support period has expired. Please extend support to be able to create new tickets.
What??? i have paid it a few days ago.
Regards
Hi,
I have created a ticket #226478 for you and requested more info. Please update the ticket accordingly (please note that direct email replies are not received).
Thank you
... i delete this message, because we have access to your ticketsystem now and can write there
...we have answered on ticket now
After I downloaded the zip file for the crypto chart widget and tried to upload it as a wordpress plugin, I got this notice: “The link you followed has expired. Please Try again.” Nothing came up about exceeding php limits, just seemed to take longer maybe because of the size. Does this mean I may have to upload through ftp since it timed out uploading through wordpress and didn’t say it exceeded php limit?
Hi,
yes, in this case please try to upload via FTP or use a WordPress file manager plugin. Once uploaded unzip the archive to wp-content/plugins and then you should see the plugin in the list of installed plugins and be able to activate it.
Let me know if it helps.
i installed it through the wordpress file manager plugin. When i tried to set up a chart in settings, it says loading data.” It also says it in the demo on envato market too. I take it this is an api issue now from cryptocompare? thanks.
It works on the demo. Please double check that you added a valid API key in the plugin settings.
So you’re saying I have to go to cryptocompare.com and set up a new account to just get an api key as opposed to it already being setup through the plugin? I did click the link, “Get a free API key” under settings, created an api key and it’s not loading.
No plugin is capable of signing up to a 3rd party website on your behalf…
Could you please provide temporary WP admin access to your website and we’ll check the issue further. Please do so by submitting a new support ticket at https://support.financialplugins.com/
Thanks.
What is the source of prices of cryptocurrency
cryptocompare API
Does this software support the rare altcoin MinCoin? MinCoin trades under the symbol MNC & $MNC and is based on the scrypt algo. More information on MinCoin is available at MinCoin Altcoins official website https://www.mincoin.us/
Hi,
yes it does support MinCoin.
I’m trying to use it but the builder doesn’t allow me to choose any currency. Just appear a number: 1462 But you can’t select any coin.
Start typing a coin name and you should have the search results underneath and be able to select specific coin. Please let me know if it works or not.
Would be very helpful if you could name the different parts of your charts in the code. For people like myself who want to heavily edit them (for example, removing volume entirely) its quite tedious to dig through an improperly formated JS file to find the particular unnamed section we need to remove.
All files are properly formatted, what code editor (IDE) are you using?
Here is a piece of code to look for (app.js) if you like to remove volume: https://prnt.sc/jsdkzk
Thank you for getting back to me so quickly. I’m just using the built in editor on my FTP. Usually works with JS files, seems nicely formatted on your end but looks like a mess on my end! I’ve removed that, but you’ve got something set up to divide a container 70/30 for the two charts, and that divided space is still there. I can’t identify where that code is. My solution was to remove the background and put it in a container the size I want with overflow on.
Built-in editors can sometimes break formatting, they are not so reliable.
Try to set percentHeight to 100 as follows: https://prnt.sc/jthxjg
I’ve done that, the second container still exists but now it’s about 12 pixels tall as opposed to 30%. Suppose that’s a rather minor complaint.
You can probably try to eliminate it with CSS. If you send a link to your website I will be able to advise further.
Thanks
Would it be possible to make cryptocurrency widgets like www.gdax.com that are sliding? I want widgets that look like that!
Maybe in one of the next plugin releases.
That is what I am looking for, if you can provide it I will purchase
If you could add it very soon I will purchase it. Do you have anyway I can chat with you live? (skype?)
Unfortunately it’s not likely to be added very soon.
p.s. we don’t use skype.
Thank you.
If you would be able to add it, when would it be?
Sorry, there is no ETA at the moment.
I’m getting a message that says WordPress canceled the action, is there a way to send a screenshot?
Please submit a support ticket at https://support.financialplugins.com
You can attach a screenshot there as well.
I tried and now it’s saying that my support is gone, which cannot be the case.
Are you sure you provided a correct purchase key while submitting a request?
Yes I copied and pasted.
Refreshed a few times and got it to send.
Thanks, received and replied.
Hey I’m not able to upload my Zip file on mobile into my user admin. I’m getting an error code.
Hi,
what kind of error are you getting?
Hi, I want to buy a license to use this product in my future website and want to know if I can use a regular license.
Your product will be both on public and inside membership level.
When a visitor enters our website, your product will be available to all without any restriction. It will remain this way also to the members section.
Regular license is ok?
Thanks in advance for your response
Hi,
if the product features will be available to all users without restriction and without membership access then you are free to use the standard license. If membership will add some extra features (with help of the plugin) then you need the extended license.
Please let us know if you have more questions.
Thanks
Hello! I’ve purchased your plugin, but I encountered a problem while building a chart. I couldn’t find candlestick from dropdown menu, tried to change shortcode to ‘candlestick’ then it shows nothing on the graph. Could you help?
Hi,
which version of the plugin do you have installed?
I have 1.0.1 version installed
Please download and install the latest version from CodeCanyon
hello there why is the charts not live also i need to remove js charts by amcharts
Hi,
Please explain what exactly you mean by “the charts not live”.
To remove the link you need to purchase a commercial license of amCharts.
When viewing the “Extra” tab page at: ../wp-admin/admin.php?page=cryptocurrency-charts-builder it is broke and looks like this, FF and Chrome https://s3-us-west-2.amazonaws.com/cellsoftware/error.jpg Thanks
Hi,
please provide temporary WP admin access to your website, so we can investigate further:
https://financialplugins.com/contactThanks
Thank you for the prompt reply and fix
You are welcome! If you could rate the plugin it would be perfect. Thank you
Hi, Can I add interval value? (1min, 3min, 5min …) If I want add other new coins, How can I add data? (DB? Json? ..)
Hi,
no, only 1D charts with 15 minutes intervals are supported.
You can add new coins through a JSON file.
Hi does this plugin support South African Rands (ZAR) and can you change the base currency to always show ZAR?
Hi,
yes, it does support ZAR currency. Here is an example: https://snag.gy/ajHDvy.jpgLet me know if you have more questions.
Hello there! Thanks for a good plugin Cryptocurrency Charts. It works good, but I wont to translate to another language. How can I do it? Thanks!
Hi,
we are releasing a new version tomorrow, it will support translations into other languages. Please wait a little.
Cheers
Even today…
Thanks for reply! One more question. How can I find Ephereum in chart? Is it there?
You mean Ethereum? Yes, it’s there.
the plugin dont work with revalution slider it breaks my site i am using betheme also
Hi,
can you please provide temporary WP admin access to your website, so we can troubleshoot the issue?
https://financialplugins.com/contactThanks
Is this responsive? And how customizable is it? Can size of chart be adjusted?
Hi,
yes, it’s responsive, you can check it in the demo. You can customize various chart options (including width and height) through from the WordPress backend..
Let me know if you have more questions.
