77 comments found.
I tried contacting support last week, but I haven’t heard anything back yet. We are hoping to launch our website by the end of this month but can’t until our staff page is complete.
Hello Webmaster,
Thanks for reaching out! This is almost a javascript conflict with another plugin.
Best, Infinue Team
A client of mine is using this plugin, but it appeared to be deactivated automatically after the last update. Based on backups I noticed that the folder name is “Creative Team Showcase” now but it was “untitled folder” in the previous version. When you follow the normal naming conventions, the folder name should be “creative-team-showcase”.
Can you please verify these changes and make sure this won’t happen again (except for 1 last time to use the correct naming)?
Thanks, Jos Klever Web Support (maintenance of client sites)
We will try our best to not have this issue again
hi purchased this theme. when someone click the photo of the team member close button is not display properly. could you check that please. https://civi.ca/assessing-and-creating-wastewater-system-capacity/
already raised the ticket but couldnt get the reply yet.
I can see it is working correctly!
the plugin seems to be auto cropping 3 images of about 20 and i can’t figure out how to have it stop doing that. any help would be appreciated.
Pre-sale question, is this compatible with Uncode theme? I know a lot of custom team plugins don’t and just wanted to check.
The product seems to function well, but support is apparently not great. Reading through these comments, I see LOTS of people complaining that the author doesn’t reply to their tickets in a timely manner. I have the same issue. Put in a ticket, nothing but crickets.
Come on Infinue, do better supporting your customers. I have an open, unanswered ticket as well. Ticket #302.
Hi,
Sorry for being a bit late.
We have answered your ticket!
Please let us know how it goes.
Thanks!
Any idea if there will be an update to work with WP 6.x? I am wanting to get but it has been over a year to update here.
Hi warinerm,
Thanks for reaching out!
The plugin is working properly with WP 6.X.
No worries.
When tapping on a team member image on a mobile screen, it flips to the name/title briefly before crashing my entire site. Any idea how I could fix this? I’m using a normal grid with left modal and Style 1, which works fine on desktop browsers. Also, beyond fixing the bug, is there a way for the modal info to show on mobile screens? Thx!
Hi, Can you send a ticket please to our support system with the link of this page? Thanks!
Hey there, I created a ticket over 2 weeks ago and still haven’t back from anyone about this issue. Any updates would be appreciated.
Waiting for a reply to my support ticket.
Hi Terri,
Thanks for reaching out.
I have reviewed your support ticket and the opacity was supposed to be working properly. But after checking now, yes, you are right. There is a problem in the opacity.
Please give us one week to make an update for the plugin to fix this.
Thanks!
Thank you for reviewing my support ticket and for getting back to me.
Unfortunately, I have to transfer the site over to my client’s domain by Wednesday. Is this something that can be temporarily fixed with CSS? If so, can you send that to me - either here, or in your support forum - so that I can add it in customization?
Yes, it can be done by CSS.
Please let me know which layout of the 6 you have chosen so that I can send the CSS.
Thanks!
Thank you!!
Style 2, Circle, Zoom and rotate.
You can add the following css:
.ctshowcase-image-overlay {
background: rgba(0,0,0, 0.85) !important;
}
Please let me know if this works!
Thanks!
Thank you so much!!! Yes; it works, and I’m also able to adjust the opacity however much I want!
When you release the update to fix this issue, will there be a way in the dashboard to adjust opacity, or should I just do that in CSS?
There should be a way to adjust the opacity yes.
We will update the plugin within a week.
At the meanwhile, you can do this with CSS.
If you have a minute, we would be grateful to leave a feedback for our plugin. It means the world to us.
Thanks!
Thank you, Infinue! Considering that you helped me to avoid the frustration of having to quickly find, purchase, and set up a different Team Member plugin before the site has to go live next week, leaving feedback is the least I can do in return. 
You can close my support ticket.
Thank you so much!
Hi there – I am using the grid circle style 2 on my site but would like to change the info icon that appear on hover to ‘read bio’ text but cannot find where to do this.
Is this possible?
Many thanks
Hi Jackdruks,
Please explain how do you use our product although you didn’t purchase it?
Thanks!
Ok, thanks for confirmation.
Unfortunately, the feature you are asking for isn’t possible at the moment.
Thanks!
I still waiting Ticket Id #284… a week has gone by… I want my money back for this “product”. yuck.
Hi Sauceyman,
We are so sorry for being late at your ticket.
We responded now.
Please check your email.
Please accept our apology.
Thanks!
Where is the documentation for the WPML support? I can´t translate the plugin
Hi timdean123,
Have you sent us a ticket regarding translation of “all” word in the plugin?
I have raised a ticket about an issue with the plugin – can someone please get back to me asap
How do you search on skills
Hi,
Not sure if I understand your question correctly. Do you main you have multiple skills and you would like to let the user search them?
Yes, that is correct
Unfortunately, this feature isn’t available.
So you and about 10 others just copied each other – without this, it is useless
Hi, I submitted a ticket #277 on your site. Do you have a status on it?
Hi,
We have replied to your ticket.
Thanks!
Hello we are a social enterprise employing refugee and female developers, we loved the design you have but we like to know more information about it. Is the license used once per website? or can we buy a multi-use license ? or have special prices for social enterprise/agencies?
Hi laurajp5,
Happy that you loved our design.
The license should be used once per site.
Unfortunately, Envato pricing model doesn’t offer the multi-use license. We are controlled by Envato at this point.
Thanks!
Without creating a ticket, is there something I am doing wrong to not have the linkedin icon show up on the inline preview setup? I have put the correct URL however a question mark and ! keeps being shown instead…..
That’s weird. Can you create a ticket and send us you wordpress login to investigate this issue?
Yep!
Site Addon Issues #275 still waiting for you guys…....
Still waiting….
Hi,
We will get back to you soon.
Thanks!
Still waiting….. I will be asking for a refund soon…
We have a financial advisor team member who has a verrrrrrrry long series of titles. Is it possible to change the team member box’s height (e.g. Grid Layout #2 / Style #2) so it’s a portrait rectangle with the name and title still sticking to the bottom? Otherwise, his face is completely covered in text.
Has anyone had issues with scrolling on the page after inserting the shortcode? We created a team on a brand new page with no prior CSS or coding, and inserted the shortcode. When we select “normal grid” and save, the rendered page has a problem scrolling. It’s almost like there’s too much data in the background and the page stops functioning. The scrolling issue is present with every option accept “Inline Preview”. Any idea how to fix this? A caching issue maybe? Thanks for your help!
OK. we got this one figured out after some testing with other plugins.
Employees are showing up in the blog search?? How can I disable that?
Hi,
This can be done with custom php code.