248 comments found.
have a new client with a WordPress site that uses Cornerstone and Themeco’s X Theme. When attempting to launch Cornerstone or edit a page with it, I’m encountering a grey screen. The Cornerstone plugin is up-to-date (version 0.8.0).
In the ‘Themes’ section, the active theme is ‘Pro’ by Themeco. Below the theme details, there’s an error message: ‘Broken Themes – the following theme is installed but incomplete.’ The theme in question is ‘X – Child,’ with the description ‘The parent theme is missing. Please install the “X” parent theme.’
I would appreciate your guidance on how to ensure the correct installation of the theme and regain access to make website changes using Cornerstone.
Hi SydneyMakeovers,
A member of the team would be happy to help! You can find more information on getting support.
Cheers!
Hi, pre-purchase question – Is it compatible with PHP 8.2.3? If not, when would you expect it to?
Hi There,
We always keep our software compatible with the latest recommended versions from WordPress. You can track the latest here on our version compatibility. Many of our customers are using PHP 8+ and this forum post may be helpful as well.
Cheers!
hello, does your builder have templates? If so, is there a way to view them? I’m interested if they have landing pages
Hi, I using X theme for many years now that comes with a bundled Cornerstone. after 10 years I switching theme but I want to keep content and shortcodes that I created with cornerstone. Can I keep the bundled Cornerstone plugin and use it just for the shortcodes? PS: I activated the Cornerstone plugin within my new theme, no conflict but the lightbox shortcode not working. Any help would appreciated!
Hi There,
You will need to purchase a dedicated license of Cornerstone. The version of Cornerstone that comes with X is only allowed to be used with X.
Let us know if you need anything further!
Thank you! So with the purchased license the Cornerstone shortcodes will start working? Now, without license the lightbox shortcode not working at all.
Most welcome! A member of the team would need to take a look at your site specifically to properly diagnose. Once purchased, they’ll be happy to do so in our support forum.
Hey guys, I know my support has expired but is it possible to include the default wordpress headers when making post/archive layouts, rather than creating another header?
Hi There,
We encourage you to check out our online docs and forum. If you’d like a member of the team to take a look at the issue specifically, you can renew support by following the instructions here.
Cheers!
I’m happy to do so, but before i do, is it actually possible?
It is.
thank you I will extend now.
You’re most welcome!
Hi, I tried to add my purchase code in the backend, but all I get is a white page?!
Hi There,
A member of our team would be happy to help with any support questions in our forum. This article explains how everything works if it is your first time here.
Cheers!
hello, I’m trying to install on a new domain to see if it suits my project and I’m not getting it, please reset my license, thanks
Hi There,
We don’t have a way to reset the license, and if you are unable to use it, that means it is already in use in a Themeco account. Keep in mind, licenses are for a single use, so if you are wanting to use it on another site, you will need to purchase another license.
Cheers!
sorry. but the old site no longer exists, I have a new installation …. and for this reason I am reinstalling the plugin, how can I not use it? and the first time I see this here !!!!
Hello, one my new client has a site with themeco and cornerstone page builder. But today website crushed. When i deactivate cornerstone plugin i can enter website but cant see content which created with cornerstone. Then activate again but it says ” wordpress faced a critical error…” So i need a solution. Can you help me about this issue?
Hi There,
All support is provided in our forum. Verified customers can register for access if you have a license key or you can purchase support access.
Cheers!
Hi there, Cornerstone stand alone is still not working properly (harmonica) They know it for more than 4 months and still no update…
uhm, problem is from Nov 2021…..? That’s one year!
Hi There,
Cornerstone is definitely working 
If you have any product questions, please renew your support and a member of our team would be happy to help in our support forum. This thread explains how everything works with regards to support.
Cheers!
Hi, No it is not working properly. Harmonica is not closing. I just purchases support but don’t see it in my Theme.co dashboard?
Hi There,
It looks like you’ve also reached out to a team member through our website, and they are continuing the discussion there.
Cheers!
Your Live preview example is not working. I wanted to see how your system works
Hi There,
I think you may have caught us when we were pushing something the site that took it down momentarily…all is back!
Is the auto-updater still supported? It isn’t accepting my envato purchase number..
Yes indeed! If you are having trouble getting validation to work, be sure you have followed these steps.
Cheers!
Hello, i love your webpage builder Cornerstone but do you have any demo login where i can test out the builder?
Thank-you! Not at this time 
however you can see it in action in virtually all of the videos on our YouTube Channel.
Cheers!
OK, 1. can i create pages within the builder without going to WP dashboard? 2. can this builder work with WP multi site? 3. does it work with woocommerce?
Yes, yes, and yes
Wow! I getting a copy of this builder very soon, just getting all my website name and hosting together
Fantastic! You may wish to check out our themes as they include the builder plus other features as well. You can learn more here. Cheers!
ok great i will, the builder also allow me to create header and footer from the front end?
Pro Theme, is a theme for an addon for the builder?
It’s a complete WordPress theme with the builder built-in.
Hello, I am trying to edit my page with cornerstone but it keeps loading and I am unable to update it. https://dalhousiechurch.com/cornerstone/content/9279
“You will notice from the screenshot above that we are using the “Default Template” set by our Theme Options, which can sometimes be a page with a widgetized sidebar. If you wish to adjust the overall template used for the page you are working on, you can click over to the “Settings” pane and adjust it there. Most often, users tend to prefer using the “No Container” options so that their content can span the fullwidth of any device viewing it:” (C) Can’t find those controls from the screenshoot on documentation page. In other words – can’t find ANY setting to make section to be full width/screen etc.
Btw – can not validate plugin – leads to a blank page fore to refresh. Maybe, that’s the problem.
Hi Reproto,
I can confirm there’s an issue with our recent update causing the blank page in the dashboard. We will publish an update soon to correct this.
However, the options you are describing are not part of Cornerstone. They are part of X, our theme. Cornerstone will let you add elements and build a page, but it will be displayed in the whatever container is provided by your theme. You will need to check your theme documentation so see if there is an option to go full width. Once that is setup, the Cornerstone elements should expand to the edges of the screen.
Thank you!
Most welcome
Just a few questions before buying:
1. It it compatable with multisite?
2. Does the license cover sub-sites? Please note that the main site is NOT domain mapped so each subsite will be something like: client1.mysite.com client2.mysite.com client3.mysite.com client4.mysite.com client5.mysite.com
3. Can pages with edited via the front end?
4. Are woocommerce elements included?
Thanks for your help.
Hi there,
Thanks for reaching out, we’d be happy to answer your question.
1. Yes, it is multisite compatible
2. Per the ThemeForest regular license, you would need a different license for each individual “site”
3. Cornerstone is a visual building experience accessible from the front end. While viewing a page created in Cornerstone you can click “Edit Page” from the toolbar and it will take you into the page builder. This gives you a 1:1 live preview of what the page will look like on the front end.
4. Yes, there are WooCommerce elements you can use when building pages to show links to products on your site.
I am using Cornetstone Builder for one of the Themeco theme. I have added one video from youtube using Video Player elements. This site is WCAG and ADA validated and it is showing one error to include VIDEO CONTROLS to help people control video using Keyboard.
How to put <video controls> in the cornerstone Video Player? I didn’t find any option to edit HTML or control the codes.
Hi there,
Videos should automatically have controls when you use the video element. If this isn’t the case, feel free to reach out to our support (http://theme.co/forum/) with a link to your site. One of our developers can advise a solution for you.
Hi There,
Is the Design Cloud library available with just the purchase of Cornerstone, or do I need X/Pro?
Thanks,
Hi there,
Thanks for reaching out. You would need to purchase X to access design cloud. Many of the assets included are full sites which also leverage theme functionality.
just bought activator not working
Hi There,
Feel free to contact us directly if you are having an issues validating your license. In the interim, be sure to check out this article on product validation if you haven’t already.
Cheers!
I just renewed support and I can’t find any way to contact you through the Themeco dashboard. One of the versions released before Sept of this year broke my site and I’d like to download a previous version. Or get help in figuring out what I can do to fix it. – Updated: I just contacted General Support.
Hi There,
This thread explains how to use the forum. If you haven’t posted there, feel free and a member of our team will be happy to help.
Cheers!
I tried many time to active my version but always give me this message “Uh oh, we couldn’t check if this license was valid” ?
Hi There,
Have you followed the steps on this article?
If so and you are still having trouble feel free to contact us directly with your purchase code, and we’ll be happy to take a look.
Cheers!
