Worst Support ever. Also the export to CSV is bullshit.
They asking to give access to FTP and admin to check it. I was giving the access and nobody cares. The download in CSV is useless. The IPblock if you turn it on blocking every Pc. They says is very good everyone is using. Not true. And the support you pay for nothing. Just bla bla bla that's it they don't care about. Yes i want my money back and i remove right now this crap!!!
I am sorry to say that, review should be based on new feature, review should be based on existing features. You asked a feature , we are unable to do that, that shouldn't be the reason of rating this app. And the support is not for new feature. We support if the existing feature don't work. You said about ip blocking , it must be miss configured, to check the confirmation we had asked for admin login info. We have replied your ticket but you haven't answered. However we don't want to argue with you. If you are not happy with this then you can process for refund in codecanyon, we are ready to approve it.
It delivers what it promises
I would also add code quality and Customization to this review. Bought and tried another support system after looking at all other and I wish I had really looked much more at this one first. Best Support System really does it all and much of the code allows for great alterations and after that it does even more. No bugs and no issues on php8.1. Good simple UI. Ease of email piping to application.
Definitely bookmark this if your looking for a good ticket support system and knowledge base. I think it may truly be best.
After more than a year waiting promised features are now in the program. Still waiting for the approval system for new clients to reduce spammy accounts.
For the rest: this is a nice working program which is stable in use.
Melhor aplicativo para suporte e atendimento ao cliente, todos recusros necessarios, otima documentação, suporte, codigos e documentações completas
You cannot create canned responses on new tickets, You cannot customize the landing page by removing unwanted content. You can edit a lot but I don't need my users searching anything on the page and this does not have an option to be removed. Lastly, you cannot select a current user or create a new user when creating tickets if you are the admin
You cannot create canned responses on new tickets,
--Canned message for new ticket?? ticket is for issue why need canned message while you are creating a new ticket.
You cannot customize the landing page by removing unwanted content. You can edit a lot but I don't need my users searching anything on the page and this does not have an option to be removed.
-- don't understand what you mean.
Lastly, you cannot select a current user or create a new user when creating tickets if you are the admin
When an admin creating a ticket for a user then he just need his email address. If you enter his email address then it it doesn't find any use with that email then it will create an user with that email, that's it.
We understand your feedback, and we appreciate it. We are always looking to improve our product based on customer feedback. We will take your thoughts into consideration for future development of the product.
In regards to the features you mentioned, we have considered them and do not feel like it is a necessary inclusion for our service at this time. We offer a wide range of features and we think that most people would find them useful.
very nice script!!
it's our pleasure, thank you.
I chose "Other" as the main reason because the support was excellent. Other than that, the software's functionality is awesome and very convenient. I have only one disadvantage, which is to apply a canned message at admin ticket creation, it would be convenient so we don't have to type alot of message when we could use a template that has all the information the user needs to know. Maybe a reply is not even needed than what they need to know, if that feature is applied as an option, i'd be fully satisfied and ready to rock and roll. Other than all that's said here. It's a well secured and very convenient software with ALOT of features. Very useful features.
Very good application but small issue with sending email only.
This is update to the recent review. I have changed my mind.
The Email to ticket still doesn't work but everything else works like charm. I want to keep the author motivated.
Thank you guys for working so hard in making this wonderful application.
Please update the support docs.
Please fix the Email to support, It's very important.
Please open a ticket with a FTP account. We need to check this into your server. Cause we haven't face this problem into our server and also other client haven't face this issue. our support link https://support.appsbd.com
FTP must required also IMAP settings.
Author is hard to work with. Gets easily upset at simple requests.
THE PRODUCT IS FINE, THE AUTHOR IS NOT.
Mark Rowland - There is nothing wrong with this review. ENVATO is erasing reviews and comments if the author cries. Anything with below a 4 stars gets removed when the author's cry. How does this help them Mark? How does this help other customers?
Reviews are OPINIONS of the product or service. You are regulating OPINION ENVATO?
"If we are bad, then why you purchased again after getting refund. I am sorry to say, you just want to let down this product. Which you did on April 2020. That time you did same things and ask for redund after few days. Again you are doing same. Why you are doing this. Everything one is doing business, what will you get to letdown this product?
However , people will understand everything."
MY RESPONSE BELOW SINCE THESE AUTHORS LOVE DOING REPLIES WITH IMPUNITY.
I didn't remember it was you when I repurchased! You think I can remember every author on here? Especially with a alphabet name? I OWN LOTS OF PRODUCTS. YOU AND 1 OTHER AUTHOR ARE THE ONLY BAD REVIEWS I HAVE! IN 11 YEARS!!!
However, I only suggested an email verification. SUGGESTED. I NEVER REQUESTED A REFUND THIS TIME. I AM USING THE PRODUCT. IT WORKS AS IT SAYS IN THIS REVIEW.
I think they will understand. You think I bought your product again for $40, then installed it AT MY BUSINESS, for the sole purpose of reviewing you bad?
I think we all understand now
"I didn't remember it was you when I repurchased! You think I can remember every author on here?"
You used the software on that time, again you purchased and using same software and you are saying your were forget. I have also sold this item to many client, no one like you. You shouldn't review based on new feature.
You are wanting a feature and that's why you are putting a bad review. Is this ethical?
Still, you can ask for refund.