Hello!
I just bought the script, i can tell you that it is really great and complete for managing support.
Thanks to the whole team!!!
Author response
We greatly appreciate your feedback; it motivates our team and strengthens our dedication to improving our products. Thank you for your continued support.
This system is great—simple, lightweight, and highly efficient! I highly recommend it to anyone who needs a beautiful and reliable support system for their customers.
Author response
We’re so grateful for your feedback—it keeps our team motivated and pushes us to make our products even better. Thanks for being such an amazing supporter!
Thank you for the best support!
Du
Author response
We greatly appreciate your feedback; it motivates our team and strengthens our dedication to improving our products. Thank you for your continued support.
Very good system
Author response
Thank you for your positive support.
Loved it .
Loves support.
Author response
We value your feedback; it inspires our team and reinforces our commitment to enhancing our products. Thank you for your positive support.
I needed support as i could not get cron to work after all the settings. Support logged into the script and updated somthing.
Emails started to come in But it was unreadable.
Once I told support abput the bug they logged in again and rectified it.
Great Script, Great Support
Author response
We appreciate your feedback; it motivates our team and strengthens our commitment to improving our offerings. Thank you for your positive feedback.
I have been a user of this system for years and I use the project for large-scale professional purposes of varied services, this was the only professional customer support system that met all the company's needs with excellence and we are pleased to have effective and reliable support. impeccable quality thanks to this project. I have a lot to thank the team for maintaining the quality of this great project and constant updates. tmj.
Author response
We value your feedback, motivating our team. Your satisfaction strengthens our commitment to enhance our offerings. Thank you for your positive feedback.
The customer filed a ticket requesting information, but to their dismay, the ticket was closed automatically after two days without resolution. Despite it not being a holiday, the support team failed to provide any answers or assistance regarding the ticket. This lack of support reflects poorly on the company's customer service and raises concerns about the reliability of their products. Numerous errors have also been reported in their codes, further highlighting the subpar quality of their offerings. It is advised to refrain from purchasing their products due to these ongoing issues.
Author response
We have responded to your inquiry, but as we have not received a reply from you, the system has automatically closed the ticket assuming the issue has been resolved. This is a standard feature of our support system. It would be unfair to give us a low review for this automated process.
Super friendly contact, quick response. I can highly recommend it. Very good script. Very functional with many possibilities. Thank you very much!
Author response
Thank you for the positive reply.
òtima ferramenta, muito boa mesmo
All works fine. And i hope the next update comes next ;-)
Worst Support ever. Also the export to CSV is bullshit.
They asking to give access to FTP and admin to check it. I was giving the access and nobody cares. The download in CSV is useless. The IPblock if you turn it on blocking every Pc. They says is very good everyone is using. Not true. And the support you pay for nothing. Just bla bla bla that's it they don't care about. Yes i want my money back and i remove right now this crap!!!
Author response
I am sorry to say that, review should be based on new feature, review should be based on existing features. You asked a feature , we are unable to do that, that shouldn't be the reason of rating this app. And the support is not for new feature. We support if the existing feature don't work. You said about ip blocking , it must be miss configured, to check the confirmation we had asked for admin login info. We have replied your ticket but you haven't answered. However we don't want to argue with you. If you are not happy with this then you can process for refund in codecanyon, we are ready to approve it.
It delivers what it promises
I would also add code quality and Customization to this review. Bought and tried another support system after looking at all other and I wish I had really looked much more at this one first. Best Support System really does it all and much of the code allows for great alterations and after that it does even more. No bugs and no issues on php8.1. Good simple UI. Ease of email piping to application.
Definitely bookmark this if your looking for a good ticket support system and knowledge base. I think it may truly be best.
After more than a year waiting promised features are now in the program. Still waiting for the approval system for new clients to reduce spammy accounts.
For the rest: this is a nice working program which is stable in use.
5/5 top!
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