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Discussion on Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre

appsbd

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197 comments found.

Hi, Pre-Purchase Questions

I am sorry about all the questions :-)

1 – Can I create a ticket directly from a chat?

I tested the demo, and I was chatting fine, but if I had to escalate a chat issue into a ticket, I couldn’t create a ticket from that chat. Is it possible in the Pro Version you have coming?

2 – If a client is interested in having their own system, can I simply buy them a licence and install it for them? Of course they would have to pay for their own licence, but can it be managed through my Account?

3 – Are there reports for Management to be able to export or print? Example – If a Department Manager has to report on ticket numbers, open, in progress, active. and who they are assigned to?

4 – In the Client Form (Example – if we are adding a client from the Admin) is there somewhere to change that form to include a Client Company Name.

EXAMPLE: If we have a client who has multiple users, we want to add their company name along with their first and last name. Obviously Gender is irrelevant in this case too.

Thanks in advance :-)

no, but if you sell it with higher price, then you can’t do that without our permission. otherwise you can host for them. If we feel the license is selling with higher price form other people then we will disable that license.

Perfect, understand it now. I am loving your product so far, I will play a bit more in the demo tomorrow.

if you have any more questions, then please open ticket on https://support.appsbd.com

I wanted to know if it supports windows shared hosting as well? If yes how can I install it?

Yes, it supports shared hosting if your hosting supports PHP.

First of all i love the software and i have Pre-Purchase Questions

1. can rename the filed or delete old field and add new field in ticket like add passport number instead of email address?? this setting can done through admin panel or need to change in script??

2.chat option available between agents?? we will disable guest access because we are going to use internal organization only.

3. how to disable api setting for admin or we need to create another admin with api settings option??

1. can rename the filed or delete old field and add new field in ticket like add passport number instead of email address?? this setting can done through admin panel or need to change in script??

Answer: You can add new custom field as you want. But you can't delete old field

2.chat option available between agents?? we will disable guest access because we are going to use internal organization only.

Answer:  You can easily disabled guest access. Only client and agent can chat directly. But Agent to agent chat is not available now.

3. how to disable api setting for admin or we need to create another admin with api settings option??

Answer : Don't understand clearly. Would you please explain more on our support system.

Thank you for your reply.I dont want delete old field.I just want rename only and also is it possible in near future chat is available for agent to agent??

Thanks for your comment. Sorry, near future agent to agent is not possible. It will take some time more.

But agent to agent message is available. It almost like chat. You could check it.

Hi, i’m quite interested to buy this product, i have a couple of questions. 1) How easy it is to change directly the css or to integrate boostrap framework ? 2) is it possible to change the code ? 3) is the website responsive or do you have away in order to create this site as an android app?

Thanks in advance

Thanks for your comment

1) How easy it is to change directly the css or to integrate boostrap framework ?

Answer : It has a override method, by which you can easily change anything. Which won't be change on future update too. Its so simple. check this link to know details https://support.appsbd.com/knowledge/details/22/How-you-can-customize-design-or-use-your-own-language-file.html

2) is it possible to change the code ? . 3) is the website responsive or do you have away in order to create this site as an android app?

Answer: Yes, its is fully responsive for other device. Currently we don't have any Android App. We can discuses this on our support system.

Pre purchase question:1. is there any option to remove email address from required filed to non require field in creating new ticket and also client registration form??

2. we dont need paid ticket option.I tried to disable through admin role setting in demo but can not do that??

when agent created through admin account can not login.even try to reset password through email wont work.always show invalid user or login.but admin and user can login.only agent and supervisor cant login?? help much appreciated.

check the user status, if ok then please open a ticket on our support system with your admin temporary details

the agent login issue resolved. but when we send message from agent to agent or to admin error showing like ” To User field cannot exceed 3 characters in length.”

DS01

DS01 Purchased

Interested to buy this script. Does it work on ajax, websockets ?

Thanks for your interest.

If you mean about web chat, then it work on ajax. But web chat pro will come then it will be in websocket.

DS01

DS01 Purchased

Can you share when is web chat pro planned?

Also, please share, what are the possibilities to transform your codeigniter to laravel? I am much interested in laravel, and consider that many other potential and existing clients will as well be interested.

Hi, I like this ticket system, but I need to know, is it possible to track all the time and get an overview of it which we can download it, like time tracking and get reports of the time used?

Thanks,

Aniel

You can download as csv format. Please see its demo.

Hi, can I use this system to send push notifications to apps? Best Regards, Karlind

Yes, but you need to develop a simple add-on for that.

still wait, Can you share when is web chat pro planned?

We are working on it please keep patient..

HI there! Email to ticket is not working, we check debug list and ” Email to ticket conversion unwanted error message ” Under View details, we have “The Ticket Body field is required.”

This happened after upgrading. Any suggestions, on how to fix that issue?

Thank you,

This message shows when it tried to convert email to ticket, it filtered some basic filter. After this filter if it doesn’t found any email body content then this message shows. Would you please check those email body manually?

Good afternoon,

A few questions before buying.

We are a group where we have 3 headquarters where each headquarters has 8 branches. How is the issue of licenses?

Is there an option to charge value for service?

Is there customization service made by you?

Thankful!

Yes, please open a ticket on https://support.appsbd.com we will discuss on there.

Thank you. Open ticket numbered TF5D82FBA

Thank you, we have already replied.

Hi, I installed the script correctly but on the home page it says. ** The time is base on Asia/Dhaka timezone

How can I change to United States time?

Go to profile and change timezone

Hi, Do you have any live website to test the PayPal feature , I want customer pay one time via papal ONLY after submitting the ticket , please advise

thanks for comment. Please watch the video : https://youtu.be/La5nO8X5Kps

Discount for Envato’s birthday?

Sorry it missed…

How can i delete Customers? There is no way to delete.

i can delete customers over the database (phpmyadmin) name of table is “site_user”

Sorry for late response. Only user can delete his all panel as GDPR policy

Hi bro, i put my license and it don’t work on my app, can you help me to fix it

please open a ticket on our support system with your license key and temporary admin info. https://support.appsbd.com

karacay

karacay Purchased

I’ve opened a ticket on their support system but they haven’t replied me for 10 days.

We have answered all tickets. Would please share a ticket track id .

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