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Discussion on Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre

appsbd

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304 comments found.

iframe embed form on external website not working. Can you please suggest a fix?

I have one more question: For Email Piping: How can I stop to create a NEW ticket on email received to email account? I only want piping for email replies to tickets not email to new ticket Please advise. Thanks

I have replied a ticket of you on this. Please follow that ticket instruction.

Can you add a support agent rule later, such as recruiting a support person on our site and if he provides support and benefits from the client he will get a share with the presentation for example, for agents and for site owners

Not clear about your requirement, Would you please open a ticket with details on https://support.appsbd.com

I really don’t understand this lack of support

Your support site: Due to the unprecedented situation of Covid-19 We will get back to you within 72 hours instead of 24. Sorry for the inconvenience. Hope you all will understand.

My response I do not understand this at all. To give support via a browser and ticket system has nothing to do with Covid 19. You can work from anywhere!

Please don’t abuse Covid 19 as an excuse. In our industry (the travel industry) there are real problems. It’s very painful that a company like yours is abusing the situation.

So be a serious about what you are doing to customers who rely on your company.

Thanks for your comment. You know your company the best and we know ours. When our employees work together at office one agent can share one’s knowledge with others but in this situation they need to contact with others.

We said within 72 hours but we always try to contact within 24 hours. In fact we don’t take more than 1 hour to reply but sometimes it takes a bit time even though it doesn’t cross 24 hours.

Everything is not equal as desk and remote job. For that reason we said that.

Please don’t judge. The situation isn’t same for everyone.

In your case , one thing can happen in one way but same thing may not happen with others.

We should respect each other’s as company. Of course we will always try improve our service. But it’s a bit harsh to listen that we are abusing the Covid situation without knowing other’s situation.

Thank you again

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