2679 comments found.
Hi, I’m having a lot of problems after updating.
I had 2 forms on the site, one for contacts and one to collect feedback, after the update the forms disappeared and going to make a check I saw that the IDs of the form had changed, so I solved by changing the shortcodes in the respective pages.
All the old entries that were present before the update disappeared.
By trying to edit the forms, only the element bars and options are visible, but the form is not visible so I can not see what I’m doing.
If I try to fill in the client-side forms, after sending, the confirmation message returns codes that should not appear; guy:
[code] {script”:” Grazie per averci contattati. Un nostro addetto risponder\u00e0 alla tua richiesta entro 48 ore.<\/div><\/div><\/div><\/div>”} [/code]
Virtually a disaster. How to solve these problems? Thank you
Hello,
cant juddge from just information. kindly get support extension and open support ticket at our helpdesk so support staff can assist you.
Thanks
So i want to use this along with your stripe addon. Will I be able to make something like this page https://intransitstudios.com/seo/ where you scroll down and click purchase or buy now then a form pops up asking you to enter your name, email, and credit card information? is this a layout that is possible?
Hello,
Arforms stripe addon does is on page so, it wont open such popup but you can always create nice popup in arforms as well and ask credit card details right there.
Thanks
Hi! I have the Arforms plugin, but I want to use a PayPal addon to receive payments on my website. Total amount will be based on the choices user makes on the form. Is it possible? If yes, could you explain or guide how?
Why there is no latest auto update for your plugin…now I have to redo all the whole form again…not a user friendly plugin
Well,
Auto update is available now in arforms but it seems you have too old version when arforms was not offering auto update. But as on now too moajority of plugin sold here at codecanyon dont offer one click update where arforms does 
and in no case your forms get lost. Perhaps you did not know how to update. You could always do manual update where all you had to do is. download latest copy of arforms from here codecanyon and then unzip it and you will find folder arforms. you just had to overwrite it to wp-content/plugins/arforms folder. and thats it.
Thanks
Hi, How does your plugin work with very large form ? Is he fast enough ? Actually, I use another form builder, but it is way too slow for my need. I have a very large form and I need a fast form builder. Here my form: https://camppatmos.ca/inscriptions-camps-enfants-et-ados/ Thanks!
Hi
We have tested arforms with 400 fields and it works fine. Especially when u put shortcode on page and run that page and i am sure u will be surprised. Still if it does’t work for u then we have 7 days money back policy
And btw if it works the way i said then dont forget to leave 5 star.
Thanks
Hello!
I created simple form with 2 column layout. It’s not responsive and in mobile view column just squeezing to each other and all form looks bad, text un-align.
How to make 2 column form automatically resize into one column on mobile?
Thanks
sorry sir. i think you are not respecting my request. I will not be able to give any technical support here in comment as it wont be fair to other people who are sincerely respecting our helpdesk.
please open support ticket at our helpdesk.
I already open ticket but it’s hard to wait days for every reply. Here on themeforest EVERY plugin or wp theme use comments to get simple advice or solution. Otherwise, why we need comment section? I am working on website and cannot wait days to solve every request.
I have to manage all by myself before I am getting any help desk response. You could just reply here already as every other author do on themeforest and this information will be very useful for other users who have same problem.
What is the reason to send all the time to helpdesk if we can use comments to discuss about plugin? I don’t have to give you any login or password details so this is public discussion about functionality.
It’s how themeforest work and instead of taking time and writing your comments – you can just give simple answer with solution and we can move next with our projects.
On themeforest I have notification about all my comments from all products and it’s easy to track – I cannot visit help desk 10 times a day waiting for few lines reply.
Thanks for understanding
iF you will spread lies here then we will be discouraged to provide great further support.
I have checked and found that you had opened multiple tickets and mostly answered on time and even solved your queries. we have clearly written here in codecanyon too that technical support will be provided through our helpdesk and it would take 24-48 hours to respond once you open ticket during week days.
And majority of authors who have good number of sales prefer to give support from their own helpdesk. As thats more convenient for both customer and author.
And you can not compare me answering here with support. Support staff has much tough job. when you raise any ticket they will have to go through it thoroughly and in some cases even have to debug as well. to its not same.
And yes regarding helpdesk u never have to visit helpdesk 10 times a day. when support staff reply. it will be emailed to you.
If you look at our reviews then you will see that many of positive review we received for our solid support only.
so, please wait for support staff to respond your ticket.
Thanks
Hi, I would like to be refunded since I can’t use the plugin with LeadPages (it was the only scope of my purchase). Thanks!
Hi,
Leadpages is i think external software right?? arforms or any other form builder probably can not work with it if i am not mistaken it with something else. for any refund related request u need to go through codecanyon refund submission. if u will be eligible for refunds then surely will be processed.
thanks
Hi,
I click send my form and receive this message in my page: “Form is successfully submitted. Thank you!”
Very well, good!
But i don´t receive any email.
General Setting email (SMTP/PORT….) and very ok.
Send Test E-mail – Perfect.
???
“And i don´t have any problem my server mail provider.”
Hi, before buying I would like to know whether I can upload a PDF document and then add the form fields (like name, address, signature) for the recipients to fill in? And if so, how does that work? Thank you in advance
Hello,
No, you can not upload your own pdf document and then add form field. it does not work that way.
Arforms creates forms and then if you have pdf addon bought then when user fill up the form, the entry will be automatically converted to pdf. As well as you can customize your pdf template.
thanks
Hey, Am not sure if this can be fixed, but if i placed an image, it won’t stay in that position . It just messed up the look of the form.
I really have some questions and i have already send a ticket, kindly assist because i have a deadline to submit my work.
Regards Kingsley
Yes, i believe support staff had already replied you a few hours ago. keep replying there and you will get further assistance.
Thanks
horizontal form?
where can i find the input element? to be drop in the blank canvas
how to put the button inside the column? or put the button side by side horizontally with the input.
i cant set or drag the border-radius in the options? the input field only displays the bottom border line.
custom css codes doesnt work in the arform custom css option field, customizer custom css option field, visual composer custom css option field, theme custom css option field and other custom css option field. using the material template other templates, this is getting frustrating. this is really not working at all!
input field size doesnt even saved the settings that i have set to the standard template. tsk
Hello,
most of your questions are very basic if you follow our documentation then also you will get idea about em.
for any issue where you dont get answer in documentation please open support ticket and support staff will assist you. here is the helpdesk url http://helpdesk.arpluginshop.com/wp-admin/yes replied.
Hey,
When i create forms, i do use the drop down fields, but the Label Name drops down halfway inside the drop down box. Do you know how i can bring back labels to the normal position?
Cheers
I’m sorry to say it but you can not wait 24 / 48h for each support response …... we bought your plugin and your add-ons but we need support !! yesterday I opened a ticket they answered 2 hours ago giving me a useless solution I replied but now that I have to wait another 24 hours ??? just missing your site plugin to be complete ….... I need support thank you
dont worry. let me see what best i can do.
waiting I was rereading the various comments and I read that I’m not the only one to have the same problem …... do you have any news about it?
its very obvious that person who need urgent help will put comment everywhere possible but when he gets solution he most probably not gonna take trouble to thank so, you saw part where people raised request for support. But when its solved they never came back. apart from that its just very low fees product so, in no part of world any author can afford to be standby for each customer. so, kindly have patience keeping mind that support staff is human and not robot, plesae reply at helpdesk and i assure you that support staff will do much as possible
Thanks
I’ll write it here publicly …. I’ll be the first to thank you and support but I can not leave a firm with the whole site ready with their customers who open the web portal see the fields to fill arform and can not send the data …..... I think I have at most another 12 hours then I “impaled” ............ today I also updated to version 3.4 and things have got worse now if I go to ARFORM from wordpress I get a What’s New window in ARForms 3.4 ….. but the OK button does not close it !! let’s exchange the roles and tell me what I have to do …... you have reported my same problem as many as 4 times why you have not solved the various versions of ?? however I created an admin access to technical support we hope that in the morning I can solve everything else I have to switch to another plugin …....
thank you
Hi,
well, i do understand your situation but i think you are still not getting. 14 hours ago you had given details but at that time our working hours were over so, it would go for next day.
support staff is looking at your issue right now.
“you have reported my same problem as many as 4 times why you have not solved the various versions of ?? “
Many time it seems that issue is same because every body would write for example form is not submitting but reason could be very difference so, ARe you sure that its due to same technical reason and we are intentionally not solving it?? I can understand your frustration but out of the frustration please do not assume anything. what if it found to be issue of another plugin?? will you regret?
support staff is checking and if its found to be arforms issue and cant be solved in few hours then you can submit refund request and will issue refunds.
Please do not make it look like our support is very bad, its not true and it wont help to do that..
I never said that the support is not valid ….... I also said that I will thank you publicly here after you have solved …. but now I can not even access the plugin that window does not close anymore … .... ok work on it and we hope to solve it as soon as possible …...
Thank you
at this point I lost hope! 1) you have released version 3.4 with the window “What’s New in ARForms 3.4” impossible to close the OK button does not work and blocks wordpress to exit you have to make the page react. 2) now 72 hours have passed my website’s admin password, you have ftp password of my domain, I have deleted all the plugins that for the support were in conflict with ARFORM 3) do not be offended but I think you should hire someone who knows how to get your hands on the code of your plugin otherwise you do not go out.
please do not tell me that I have not been patient …...... but after 3 days I hear again that ARFORM does not work because of other plugins is unacceptable !! the support keeps telling me that my js returns a reply 301 if I knew what it meant I would have changed ARFORM by itself without waiting 3 days not to find ??
I’m sorry it seemed a good product but I ask for a refund of the plugin and addons !!
I’m sorry Angel
Hello,
yes its better for us as well. As we hare fixing your wordpress issues. I can see that you had used other form builders too and probably same issue. For last one hour our senior most developer who dont even check support staff is checking and found that issue in your wordpress installation somehow and you are keeping us on gun point.
Total 48 hours happened we always been responsive to you. U cant kill someone if solution cant be found ..
so, will issue refunds soon as possible.
Thanks
I’m sorry!! ARFORM is a great Plugin…...... just to have it if you tell me that the problem is my installation of wordpress now reset my web space and start from the beginning …... are you 100% sure of this ??
Not sure how technical person you are but kindly understand this. even the checkbox of whats new or any other call of ajax in arforms is made using wordpress default ajax method to maintain wordpress standards 100%. Now, in your website any call of arforms redirects and gives 301 in response which should return actual response.
And support staff have not seen such issue in past for any user using arforms. Hence he could say that issue is in your website for some reason. may be check with your hosting provider on why ajax calls been redirected.
THanks
I beg your forgiveness for you to answer here and to all the support from ARFORM. Yesterday I deleted all my ftp and reinstalled a new version of wordpress and everything works perfectly. if it is possible I ask you to cancel my refund request.
thank you and still sorry !!
Hello,
i thank you for your honesty. i am happy that you can now use arforms again without problem.
Regarding refund its already processed from our side so, can not cancel it. Kindly buy new license and we are good.
Regards
Hi, I’m always me
but on the management of prices in arform have you gone on ??
for example if I have a quantity field and a single piece price field, I have seen that making the sum in a html field gives me the total and proceed with paypal …...
but if I have the choice of a service like I do? hahahahahahaha do not hate me please …......
I have a PRIVATE service at a cost of € 150 and then I have a SHARED service at a cost of € 60 per person …... only in the second case I should do 60 * the number of people !!!
if I use two distinct HTML fields I can do it with the two formulas but how do I send the right field to paypal?
ok now I think the support will kill me !!
Thanks
Hi,
i think what you are asking is most probably possible in arforms. To get further assistance over it you need to buy license(arforms + paypal) and then open support ticket and support staff will be able to assist you on this matter.
Thanks
Hey,
When i create forms, i do use the drop down fields, but the Label Name drops down halfway inside the drop down box. Do you know how i can bring back labels to the normal position?
Cheers
Hi,
must be some css conflict with theme or another plugin. kindly open support ticket if you have not already and support staff will assist you asap.
Thanks
Hey, I have placed a ticket yesterday and nothing has been done. How long those it take to get response to ticket created ?
Yes support staff had already checked it hours ago its issue from theme so he was looking for a way. He just replied
Hello, I’d like to know if this form is storing datas and in which way it’s GDPR compliant.
Thank you Best Regards
Sara
Hi Sara,
Yes glad to inform you that ARForms is first gdpr compliant form builder here. tomorrow we are releasing one more update which will allow you even more control that you can even control that enable disable storing visitors ip address, browser etc data. And option to automatically include privacy policy related to arforms to default wordpress privacy policy option. For regular entry data you can put conditional checkbox to ask for users consent so, only after checking checkbox form will be submitted. ANd all the entries can be modified or deleted in admin section without problem.
so, from best of our knowledge it should have all the necessary option to make gdpr compliant.
Thanks
Hello, Thank you for your answer. I will wait new release.
Best Regards
Sara
Version 3.4 is released now arforms has facility that you can even skip storing ip etc data, And also made compatible to wordpress 4.6.9 and given text area where you can set privacy policy related to plugin.
thats not all, in 3.4 we have added support of mailerlite and done some further improvements as well.
THanks
Can i add subscription billing like annual or monthly billing to client with this form?
you need to have paypal or any other payment gateway addon along with arforms and then you can do it.
Can I View submitted form entries inside the WordPress admin ???
Yes of course you can view. As well as you can edit and delete entries too.
How can one upgrade from v3.0 to v3.3.2 manually without losing forms and form entries? Thanks.
Just download 3.3.2 from codecanyon. unzip it and you will get arforms folder. copy it and simply replace it to wp-content/plugins/arforms
and thats it. Just make sure that you keep backup of site. And make even more sure that you do not keep backup copy inside plugins folder otherwise it will give error.
for any further assistance kindly open support ticket.
Thanks
Hey Guys, I don’t know if you can help. I just bought ARForm the latest version, i was having difficulties to update so i decided to delete the App and install the new version, so now my Form which i have spent several hours on is GONE.
I wasn’t able to Export Form, when i tried it just crashes my site.
Can you assist ?
Cheers
Hi,
well if you have removed plugin and installed new version then obviously all the data are gone. i dont think anything can be done now.
Thanks
Hi, Can you tell me if the forms are saved inside the ARForm plugin folder? Why am asking it’s because i have possibilities to restored my backup which my was included.
Cheers
Hi,
no, forms stored in database.
Thanks
Hi Ankur,
I noticed in the comments that I’m able to get referral page url in admin email using shortcode by using a hidden form field?
Can you let me have this shortcode please as I need this feature on one of my site forms.
Many thanks Martin
replied.
