AA-Team

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993 comments found.

I have had a ticket open with these developers for over 7 days now and still no response from them, this is terrible support !!!!! [Ticket: #22437]

Ticket is answered and pending.

Hi! Pre-sale question. Can you import from only a specific seller store, and import all of their products?

Hi sidy,
Unfortunately a filter like that is not available.

Best regards

Just installed the latest plugin. It now only shows one item on the synchronization log page. I assume this is a bug?

Yes, we are working on it and there should be an update soon.

Any idea when it will be released? My cron jobs are not running properly and because of this bug I cannot synchronize manually either. The pricing info in my shop is over a month old!

Step-by-step, I am re-importing all my products to make them comply to the new Amazon operating agreement by loading the product images from the API in stead of downloading them locally (PLEASE create a conversion tool for this!!). However, some (but not all) products do not get imported anymore.

For example these fail: B00HUWJJRQ, B003VPC8UQ, B0039CDY40, and B000H66E1Q.

These products showed up in my shop just fine before. I deleted them, emptied the trash, and used the Insane Import tool to re-import them. But when trying to add them to the import queue, they did not show up as valid items for importing. On the Amazon site they show up as available and in stock, so that is not the problem. And as I mentioned, until I deleted them they were also shown just fine in my shop.

I have the latest version of WooCommerce installed and also installed your recent plugin update.

There are more issues with your insane import tool. I tried to add the item with asin B01AYCUTZE to the queue (which is an existing item at the Amazon site; a photo booth prop set: https://www.amazon.com/Hatter-Party-Photo-Booth-Props/dp/B01AYCUTZE/). In stead, it adds a completely different item: asin B01N19Z3Z0, which is a centerpiece! See http://www.alice-in-wonderland.net/download/wrong-item.png for a screenshot The item with asin B01AYCUTZE used to be on my site before, so I really don’t know why it is not importing anymore.

The centerpiece, B01N19Z3Z0, got added again in stead of another item. Very strange.

Another bug: the ‘as of’ price date is being displayed on product pages of simple and grouped products, but not on variable product pages. The problem also occurs in your default theme, so it is not my installation. Please fix a.s.a.p., as this violates Amazon’s TOS.

We will look into it, thank you, and if it’s a bug we will fix it.

Best regards

Now this is the kind of response I’d expect from a support team. Thank you, keep it up!

What’s the status? When can we expect an update? We are currently violating Amazon’s TOS!

Any word on a conversion tool to swap already imported product images to the API? I have thousands of products that need to be converted and a tool within the plugin would make it much easier!!

We are considering it. Maybe in the future updates if we have the time.

Would it be possible to pay to have this done personally with one of your developers? If so please provide email contact info

Unfortunately we can not take on custom work at the moment. But you could find someone to help you on https://wpkraken.io/?ref=AA-Team

Best regards

The last couple of weeks I’m having trouble with extremely high server response times. My developer does not know why and my host has also looked into it, but can only see that the database requests are out of control. I am starting to suspect that this has started since I installed your latest update. Could it be that this update is not working nicely with my caching plugin anymore (W3 Total Cache)? Or something else that makes it extremely more resource hogging?

I just read that users of your similar Amazon plugin are experiencing the same issues with extremely high resource usage! Why don’t you acknowledge this problem?? Please provide an update soon. Google keeps throwing me out of their search result pages because of the high loading times! This is costing me money!

Where the documentation located?I cant found it within the downloaded folder. I’ve import few of products to amzStore, but not appear on my wooCommerce web store at all. I’ve change folder read write permission to 777. I try to look for guide from documentation.

Hi willie109,
All documentations can be found here: http://docs.aa-team.com/

Best regards

When can we expect an update?? There are so many issues with this plugin! Variable products not showing last sync date, sync log only showing one item so you cannot sync manually, extreme high resource usage / loading times… It is ridiculous that you just leave it like this for months! You should release patches to fix these kind of critical bugs! The plugin is hardly usable like this.

These bugs have already been reported months ago. My support has expired, and as these are bugs, not issues with my individual installation, I am not going to pay to renew support. You should not let your customers pay for bug reporting.

Make sure that you have the latest version installed.

I have the latest version. Could you please take this seriously and look into these matters? Other people have reported similar issues.

I keep getting this error on import no matter what time I set it to: SOAP Fault: (faultcode: aws:Client.RequestThrottled, faultstring: AWS Access Key ID: **ID. You are submitting requests too quickly. Please retry your requests at a slower rate.) Never used to happen before version 9 of this plugin. That text is all over my site now and surely hurting sales

Hi OddentityMedia,
In the Amazon config page you have the option to lower or raise the number of requests made to the API. Set that to a lower value and the issue should be solved. Also make sure you are not using the same keys on more then one websites.

Best regards

Is there a way to remove that error code text? I can’t remove in description editor.

Also, is there a way to disable the “External server country detection or use local” function? I do not need to it and it seems to slow down the speed a great deal.

What is the difference between this plugin and your other one: WooCommerce Amazon Affiliates? They look the same, I don’t know which one to get.

Hi dbirch44,
You can read about the differences between those two plugins in this article: http://support.aa-team.com/knowledgebase-details/165

Best regards

Hi, we’re having problems with synchronization. System message in AmzStore > Plugin Cronjobs says “The WP-Cron jobs on your website seems to work fine”. We are synchronizing Price, Sales Rank and Reviews but none of the above is synchronizing… Any clue? Thanks

Just generate new Access Key ID and Secret Access Key on AWS and still getting the message “Woocommerce Amazon Affiliate was not able to connect to Amazon with the specified AWS Key Pair and Associate ID”.

This generare an error message “SOAP Fault: (faultcode: aws:Client.AWS.InvalidAssociate, faultstring: Your AKIAI5BRLCBLV3YXHMIQ is not registered as an Amazon Associate.” all over the site.

Is there any way to fix this error?

Hi ecommjuice,
Make sure you have registered as an Associate for the country that you want to use the plugin with (Wordlwide means USA).

Best regards

Sure, we’re registered in Spain, Amazon location is set on Spain and our Affiliate IDs is inside spanish field (AmzStore > Amazon config)...

@ecommjuice: this is a problem at Amazon’s side, not with this plugin. There are many people with the same problem. See https://forums.aws.amazon.com/thread.jspa?messageID=789664, in which also some possible solutions are mentioned.

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