403 comments found.
i have downloaded the demo app to check it, but when giving, mp4 or webm video link, it says, the video format is not supported, ho to fix it. and is there any option if we want to hide forum, menu and live class from the app.
Hello Sir,
Mp4 and HTML5 type video is playable the application. But due to limitation in the demo application some file might not work properly. I can see that you have already purchased the product. If you face issue after building the application then send us ticket at http://support.creativeitem.com/ Our developer team will assist you further with your issue.
If you purcahsed the Course forum and Live class addons then to hide it in the mobile application you need to deactivate the addon from the admin panel. Note: It will deactivate the addon from the web application.
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good, i setup it, i need some customization in flutter app, i will pay you as for extra features. how i should contact you, if provide me whatsapp number or email, it will better.
Hello Sir,
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
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Hi there!
Here is a presale question
You know AppStore and GooglePlay wants in-app purchase for kind of this apps. But when I check comments you’re saying “this app don’t have in-app purchase feature”
You know Apple and Google Play will NOT publish this app without in-app purchase feature.
So why are you publishing this product at codecanyon and why are you selling this?
This product is useless without in-app purchase feature..
Hi sir,
I wanted to clarify the process for setting up in-app purchases. Unfortunately, due to the extensive configuration and content submission necessary in each customer’s Play Store account, it is not feasible to include these details within the project source code. It requires dedicated service for individual customer according to his business plan.
If you have any further questions or if there’s anything else we can assist you with, please feel free to reach out. We’re committed to providing you with the best possible solutions for your business needs.
Thank you for your understanding, and we appreciate your interest in our services.
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Hi there this is not a clear answer.
The point is “We can not publish this app at google play and AppStore without in app purchase feature”. And you know that.
Why don’t you provide any documentation for inapp purchase ?
You must add documentation for basic feature. Customers can buy online lessons. That’s it. If your customers want other in app purchase features you can sell your extra coding services. But now you’re providing anything for inapp purchase, and you know this app is nothing without inapp purchase (cause of Apple and GooglePlay policies). And you know all this things and you’re still selling this codes at Codecanyon.
You know that’s not ok to sell useless codes at Codecanyon.
How can we publish this app in the Apple App store? In app purchase doesn’t make it possible.
Thank you so much for getting in touch!
In-app purchases is not available to the application. You have to add those for app development on your own.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
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Flutter app for student demo apk. Problem after enter registered course. It shows loading. Can you help check the demo app. When this is fixed, I’m gonna buy the whole platform.
Yes, we have already noticed the issue with the demo APK. It will be replaced with the latest version as soon as possible. The main product is okay.
Hello royalonline,
We have updated the api file that causing this issue. You can check it now.
Still error on mycourse. It shows FormatException Error.
Can you please send a screenshot? So that we can assist you
The app does not seem to compatible with the newest update of xcode..
Thank you so much for getting in touch!
The application is build with flutter framework. So you can use this and modify according to your needed platform. But currently we don’t provide IOS related support anymore.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues
Hey I couldn’t find the link to renew my support
Thank you so much for getting in touch!
Please follow this step to renew your support.
1. Log in to your account.
2. Hover over your username and click ‘Downloads’ from the drop-down menu.
3. The downloads section displays a list of all the items purchased using your account.
4. Click on ‘Renew support now!’ next to the item you wish to renew the item support for and that’s it!
Hope you can easily renew your support by following these steps.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
Is there a provision for handling push notifications, if not are you planning to add it as it is a most important part of any app to keep the users up to date.
Thank you so much for getting in touch!
We have noted your comment as suggestion. Our developer team will research on this. Stay tuned with Creativeitem.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
My play store accounts got terminated after publishing this application
Thank you so much for getting in touch!
Send us a ticket for the support.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues
Hello I have seen the new update is came out. And I am happy to see those features in Mobile App specially device verification. But there is still one big problem that stopped me to not use the web v.6 and above… If users login their account they can’t see the course detail page it didn’t fixed in this version too. If this problem fixed, will be perfect
Thank you so much for getting in touch!
Please download the latest Academy LMS version. This problem has already been resolved. We are available to assist you if you still find any issues.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
Your new app update is for flutter version 3.13.6 . The newest flutter update is 3.13.7 and this no longer works with latest version of flutter!
Thank you so much for getting in touch!
Please contact us at http://support.creativeitem.com/
When will you update it for more addon support… ?Specifically SCORM Course support
Hi, thanks for your interest over our product.
We have informed your message to the appropriate team. They will research on this. Stay tuned with Creativeitem.
Send us a ticket at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
For goodness sake, you guys really have to improve support response time. How can support take more than 24 hours to respond? Sometimes over 72 hours. i have been going back and forth with support regarding the app installation, I only get a response that doesnt really fix the issue after 24hours. The last is already over 24 hours no response. Support needs to improve.
Our developer responded to your ticket. Please check your ticket.
When running the app there is an error when displaying summary when in the lesson. I added lesson text with description & summary. the summary isn’t coding HTML properly. it doesn’t have closed arrow in code to make summary display properly. I contacted you on your website and you are telling me to purchase support. meanwhile your app isn’t working properly. This is not a support request. This is a developer error on your end. Your app isn’t working properly. I do not need support. you need to fix your app. What is the fix for this so I can properly use this app that does not work properly. https://imageupload.io/E0fqQJBbHT4tEna
Thank you so much for getting in touch!
We have forwarded your message to the appropriate team. They will look into this matter. We appreciate your understanding.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues
I am now waiting over a week for this small fix. This is ridiculous. I shouldn’t be paying for support when your app has a bug on it & I purchased all your plugins. I can’t even use this app.
We are sorry for the inconvenience. It will be published in this week. We really appreciate your patience.
Gradle task assembleRelease failed with exit code 1 Thats the error i keep getting when i try to build app.
Thank you so much for getting in touch!
Send us a ticket for the developer support.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues
when i click quiz and answer question i get green screen
Thank you so much for getting in touch!
Send us a ticket for the developer support.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
I want to know the working hours of technical support because I am tired of them
Thank you so much for getting in touch!
We can see that your ticket is assigned to our project manager. Which is related to customization service. We can also see that the file related to the customization is already provided today. Please check your email for the reply where the file link is provided.
you have a problem in your email system thank you HasanZohan thank you Pollob i got all files and working fine thank you again I really want to thank you, you are the best support i talk with your suppor in discord
I made a bad rating because of the usual responses from your technical support team and account manager, but I saw a great job from HasanZohan and Pollob today. I will amend this comment because of them
We’re glad to hear that our support staff was able to assist you promptly. If there is anything further we can do, please let us know.
hello well done guys i have some questions for you - 1) are u planning to add multi langual for this app 2) the app is not supporting vimeo – the web version is working properly but on mobile app not working Thank you
Thank you so much for getting in touch!
1. We have noted your comment. Our developer team will research on this. 2. Send us a ticket for developer support.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
Does the mobile app allow students to save videos without downloading ofcourse so they can watch it offline?
Thank you so much for getting in touch!
No, But downloaded videos can be watch through the app in offline mode.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
I am sorry, but am a bit lost with your response, let me rephrase. Can students watch course videos in offline mode?
They can watch only downloaded videos in offline mood.
After I have linked my web app with the mobile app, so whatever update I do on the web app automatically reflects on the mobile? Or do I have to do same update on the mobile app too?
Thank you so much for getting in touch!
When we release a new version, we also release an update for the mobile version. But you need to update your API for both updates if you’re considering making changes to your application and want to update it on your own.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
Too much delay in support. ticket number 32981
Thank you so much for getting in touch!
We have informed your concern to our developer team. They will contact you shortly. We appreciate your understanding.
Please contact us at http://support.creativeitem.com/ if you need support or customization services or have any questions, comments, or issues.
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