5039 comments found.
Can you please add youtube playlist to course import feature?
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
Adding a YouTube playlist to the course import feature is a great idea, and we do have plans to include it in future updates. However, the exact release timeline is not confirmed yet.
In the meantime, if you need this feature urgently, it can be developed through customization based on your requirements. If you are interested, please submit a support ticket through our support portal at http://support.creativeitem.com Our dedicated developer team will review your request and respond promptly with the right guidance and solutions.
|
|
How do i request a refund
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
We are always happy to assist you! For any general, pre-purchase, and technical inquiries about our products, please submit a support ticket through our support portal at http://support.creativeitem.com Our dedicated developer team will review your request and respond promptly with the right guidance and solutions.
|
|
Hello, I have been waiting for the Cloudflare R2 Storage to be added but still not seen it yet. Please consider to add this feature to the script because Cloudflare offers all in one functions for the website need. Thanks!
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
We truly appreciate your feedback.
We do have plans to include this feature in a future update. However, at this moment, the exact release timeline is not confirmed.
If you need this feature urgently, we can definitely help you through customization. Just share your detailed requirements via our support portal: http://support.creativeitem.com
Our development team will review your request carefully and provide you with a clear quotation along with an estimated timeline.
|
|
I have been waiting over 2 weeks for an email/support reply – dont buy unless you are used to bad service.
Ticked id – 43907
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
We are sorry for the delay and understand your frustration. Our team has already responded to your ticket. Please check your inbox.
|
|
hello i sent few tickets and this one my latest 43961 please respond any chance, thanks (sorry to send many questions but i just want to figure it out). i want to link the button at the top slider , and want to know why adding description text in the class area gives blank area after i save it (hope it can fixed) and wish to set Cairo google font for the Arabic languahge, thanks again
Hello, Thank you for reaching out and for sharing your ticket ID (43961)
Our development team is currently on vacation, so there may be a slight delay in responses. Regular support operations will resume from 25 March.
However, we have already informed our developers about your issues, and they will look into them with priority even during this period.
We kindly ask for your patience and understanding.
Hello, is included certificate builder?
Hello, Thank you for your question
Yes, Academy LMS includes a certificate feature. You can enable certificates for courses, and students will receive them after successfully completing the course.
However, please note that the design/customization options are limited compared to a full drag-and-drop certificate builder.
Feel free to reach out if you need more details.
how to add/insert image while creating a custome page? currently it ask to insert image URL so that the image can appear on page but I dont see where to upload the images so I can get the URL.
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
For any general and technical inquiries about our products, please submit a support ticket through our support portal at http://support.creativeitem.com Our dedicated developer team will review your request and respond promptly with the right guidance and solutions.
|
|
hello, if i buy zoom addon, can my students join my zoon lecture even if i use free zoom plan ? or it has to be with paid zoom plan ? and does patpal payment already available or i have to pay as addon? Thanks
also please if i use offline payment how exactly i can pay set instructor statue as paid ? (im trying with demo site), thanks
also please, every time i add new instruction manually from admin side i need to fill again with payments keys ? lastly if you may : if i add Jitsi live class does it means my students will need to register at Jitsi platform or just me ? thanks
Hello,
Thank you for your questions. Please see the details below:
1. Zoom Addon & Free Zoom Plan: If your class has up to 100 students, you can use Zoom’s free plan and your students will still be able to join your live classes. If you need more participants or longer meeting durations, you can upgrade your Zoom plan from here: https://zoom.us/pricing.
2. PayPal Payment: PayPal is already available in the system.
3. Offline Payment & Instructor Paid Status: When using offline payment, the admin can manually verify the payment and mark the instructor payout as paid from the admin dashboard.
4. Payment Keys for New Instructors: You do not need to enter the payment keys every time you add a new instructor. Once the payment gateways are configured, they remain active for all instructors.
5. Jitsi Live Class Registration: Students do not need to register on Jitsi. Only the instructor needs to set up the meeting, and students can join the class directly from the platform.
Please feel free to contact us if you need any further assistance. We’ll be happy to help.
hello again, if my license still valid , could your team help to do new addon i may buy installation for me ? thanks
also please if i add unlisted youtube video does it stay without allowing students to visit the class video over youtube or get youtu8be link ? i wis to add youtube classes as unlisted and i dion’t want my students to get the video or link from youtube hope the unlisted secured my videos (i wish to do this to save the hiost storage). Thanks.
Yes. If you have a valid license, our team can install the required addons directly on your server for you—no need to worry about that part, sir. To enable YouTube videos to play smoothly in your application, you will need to configure a YouTube API key. Once set up, embedded YouTube videos will work seamlessly. Additionally, for maximum security, you have the option to upload videos as actual files (instead of using links). This approach keeps your content much more secure, eliminates any link-related issues, and ensures everything runs smoothly and professionally.
|
|
Hello, thanks a milion i will buy this next few days but still have ;last questions plz 1. I want to receive students payments by paypal and offline pay also and want to pay instructors commissions by offline way, is this possible and easy to setup how plz? 2. If i added an instructor manually to one of my courses does it means this instructor will earn the sold course ? And he then can communicate with students? 3. i wish to have the website in English by default and if they choose Arabic wish then to have course fields in Arabic , how plz ? cause now they are engllsh . 4. if i just want to stay with youtube links can i secure this any chance or there still a srick to steal my classes ? Thanks
Yes, you can accept payments via PayPal and offline methods. Instructor earnings are tracked automatically, and payouts can be handled manually (offline).
Yes, if you assign an instructor to a course, they will earn from that course based on your commission settings and can interact with students.
The system supports multiple languages. You can set English as default, and users can switch to Arabic. Course content needs to be added manually in Arabic if required.
You can use YouTube videos, but please note that complete protection is not guaranteed with YouTube links.
Feel free to reach out if you have more questions. We’d be happy to assist
Hi,
I am contacting you regarding your script. Could you please confirm whether it supports the SCORM format (SCORM 1.2 or SCORM 2004) for integrating e-learning content? If so, could you also specify which SCORM features are supported (progress tracking, score reporting, completion status, etc.)? Thank you in advance for your reply.
Best regards,
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
Yes, both SCORM 1.2 and SCORM 2004 formats are supported in our script for integrating e-learning content. However, advanced SCORM features such as progress tracking, score reporting, and completion status are not currently supported.
If you face any issues while using SCORM content, please let us know. Our technical team will be happy to assist you.
|
|
Hi,
I am contacting you regarding your script. Could you please confirm whether it supports the SCORM format (SCORM 1.2 or SCORM 2004) for integrating e-learning content? If so, could you also specify which SCORM features are supported (progress tracking, score reporting, completion status, etc.)? Thank you in advance for your reply.
Best regards,
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
Yes, both SCORM 1.2 and SCORM 2004 formats are supported in our script for integrating e-learning content. However, advanced SCORM features such as progress tracking, score reporting, and completion status are not currently supported.
If you face any issues while using SCORM content, please let us know. Our technical team will be happy to assist you.
|
|
hello , what kind of payments gateway available ? does it has offline payment ? thanks
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
The system supports several commonly used payment gateways by default. An offline payment getways available as an add-on. It is not a default with the system. You have to purchase separately. If you need a specific payment gateway, it can be added through customization based on your requirements.
If you want to know more about any general, pre-purchase, or technical inquiries about our products, please submit a support ticket through our support portal at http://support.creativeitem.com Our dedicated developer team will review your request and respond promptly with the right guidance and solutions.
|
|
hello, thanks much but can i know the cost for the offline payment addon please ?
hello , another question please, can i have the Arabic language as main language in site and then only use Cairo google font for the whole text ?v thanks
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
Offline payment is a Add-on. You are requested to visit the link for details. https://codecanyon.net/item/academy-lms-offline-payment-addon/25784434Yes. You can use Arabic as the main language. For the Google font, you have to go through customization.
If you want to know more about any general, pre-purchase, or technical inquiries about our products, please submit a support ticket through our support portal at http://support.creativeitem.com Our dedicated developer team will review your request and respond promptly with the right guidance and solutions.
|
|
Hello one more question plz before i pay this, im using a shared linux host with cpanel , can i pay the laravel? How much if u coild give link, for the non laravel version i see some people get troubles while they update to new version, how can i avoid any crash like how they faced? Can i just hire you as a paid support so you do the update job for me ? Many thanks
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
We are always happy to assist you! For any general, pre-purchase, and technical inquiries about our products, please submit a support ticket through our support portal at http://support.creativeitem.com Our dedicated developer team will review your request and respond promptly with the right guidance and solutions.
|
|
Course Purchase failed but payment debited while using Mobile Browsers. Its working fine from Laptop. I am using Razorpay Payment gateway.. Please check
Hello. Update 7.0 is breaking the platform. Specifically, the homepage stops displaying (500 error). The new homepage builder isn’t working, and errors are appearing in the devel
oper console when accessing it. Can you help solve this issue? https://disk.yandex.ru/i/n3h30mUyYQcQkAHello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
If you encounter any issues with your application, please reach out to our support team, where you will receive assistance to resolve your concerns.
|
|
Hello. You have two types of versions. The current version V7.1 and another version based on Laravel. What is the difference between them and which is most recommended?
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
We currently offer two applications, both excellent in their own right: one is the Coordinator version, and the other is the Laravel version. Both are regularly updated.
The Academy Coordinator comes with an addon system. If you purchase the Coordinator version, you will need to buy multiple addons separately to access all the features of the application.
However, if you choose our Academy Laravel version, there is no need to purchase any additional addons—the full set of features comes included.
If you follow our recommendation, we suggest using the Academy Laravel version. This version is long-term stable, easily updateable, and maintenance-friendly, providing smooth support for future security fixes, library updates, and new features.
For these reasons, the Laravel version is a future-proof and reliable choice, keeping your application more flexible, secure, and maintainable.
If you would like to learn more or have any questions, please feel free to contact our support team.
|
|
Thank you for the honest and detailed answer. I will go see the Laravel version and study it in more depth.
Hello, how does the course gift system work? When a previously registered student wants to gift a course to someone else, the field to enter the recipient’s email address is not visible. How does this process work? I couldn’t find any information about it in the documentation.
It’s easy. Simply check “Send as a Gift,” and the email field will appear. Then, enter the recipient’s email address.
I also added a screenshot here: https://prnt.sc/GJBR53oFh6aA
If you still have any technical issues, please contact our support.
Support Link: https://support.creativeitem.com/
|
|
Hi Team, Is it possible to find tutors based on Location so that students can book in person easily. I don’t see that as part of the demo. That would really help.
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
At the moment, there is no option to find tutors based on location. If you would like to add this feature, it will need to be developed separately as a customization.
If you need any further information, please feel free to contact us.
|
|
Okay. Where can I reach out to you for the customization.
This is not a support request. I purchased your script and you have stopped my purchase code from working on your verification system.
I need you to verify that I am a legal purchaser and fix what is wrong with your system rejecting a purchase code I legally obtain from purchasing your script.
I don’t need any support request, just fix your system or provide me with a working purchase code.
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
You don’t have to worry about this. This problem was related to Codecanyon’s purchase code validation check API. It will not create any issues for you to use the application. Hopefully, they will resolve this issue soon.
|
|
Why am I being purnished for Codecanyon’s purchase code validation check API errors?
If the problem is related to Codecanyon’s purchase code validation check API, why is it affecting only purchase codes from your products? Within the past 3 days I have purchased and installed 8 different scripts from 8 different vendors on Codecanyon and i didn’t get any issue with validating all their purchase codes except for your product.
I feel link this is a tactic you are using to force buyers to renew support even when they clearly don’t need your support.
If you have a purchase code verification system for a product, it is your duty to ensure that it works and if it fails to work you should have a manual way to check or verify that the code is legit.
Why do i have to purchase a product which i can’t install because the purchase code verification system of the seller is malfunctioning or not working? Please, priotize fixing this issue so i can proceed for i have been stuck for days now.
We understand your concern. Our team has already been informed about this matter, and we have sent you an email with the relevant details. Kindly check your email at your convenience. We hope this will resolve your issue. Please rest assured that we are always ready to assist you whenever needed. We sincerely appreciate your patience and understanding.
|
|
Is there a Group Course feature: selling courses in bulk to a company. The company can appoint a user as the admin who can register their employees for the purchased courses, and then monitor the progress of each student and grades?
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
Academy LMS does not currently offer a dedicated Group Course or corporate training feature where a company can assign an admin to manage employees and track individual progress or grades.
However, the Course Bundle Subscription add-on allows you to create and sell multiple courses as a bundled package with a subscription model. Admins can define bundles, set subscription periods, and sell them to users. Students can subscribe to a bundle, get enrolled in all included courses, and renew their subscription after the defined period.
Please note that this add-on does not support company-level administration, employee registration by a company admin, or monitoring individual learner progress and grades within a group or organization.
|
|
Hello Academy LMS team,
Before purchasing, I would like to confirm a few technical points regarding the latest versions of Academy LMS with the Store / Marketplace features enabled.
My goal is to run Academy LMS as a multi-product digital marketplace (courses, eBooks, digital files, mentoring/consultations), not only as a traditional LMS.
Could you please confirm the following points:
1) Standalone Digital Products Can digital products such as PDF eBooks, ZIP files, audio files, and templates be sold as standalone products, each with its own landing page and price, without being attached to a course?
2) Meetings / Mentoring Sales Can Meetings / Consultations (1-on-1 or group) be sold independently, meaning users pay only for the meeting slot, without course enrollment?
3) Mixed Bundles Can a Bundle include mixed items (for example: 1 course + 1 eBook + 1 meeting) and be sold as a single product, with its own affiliate commission rules?
4) Vendor / Instructor Autonomy Can vendors/instructors upload and manage their own Store products (eBooks, files) and Meetings independently from their dashboard, or does the Admin need to create these items on their behalf?
5) Offline Payment Flow (Proof of Transfer) When using Offline Payment (proof of transfer / manual approval): - Does the system automatically calculate and split commissions for vendors and affiliates once the Admin approves the payment? - Does this work for all product types (Courses, Store products, Meetings, Bundles)?
6) Platform Commission (Service Fee) Is it possible to set a global platform commission / service fee that applies to all vendor sales, while still allowing product-specific commissions (e.g. 50% for eBooks, 10% for courses)?
7) Vendor & Affiliate Payout System Does the system include a native “Withdrawal Request” (Payout) system for both vendors/instructors AND affiliates, with separate balances and dashboards for each role?
Holding Period, Disputes & Refund Protection
Does the Admin have full manual control to approve or delay payouts for both vendors and affiliates, including enforcing a custom holding period (e.g. 7 days) before funds become withdrawable?
Additionally, during this holding period: - Can the Admin handle disputes, refund requests, or quality complaints from customers? - Is it possible to reject or reverse a payout if there is a dispute, refund, or customer dissatisfaction before releasing the funds?
9) Checkout Simplification for Digital Products Can the checkout process for digital products be simplified by removing shipping and address fields, making it suitable for purely digital sales?
My intention is to use Academy LMS as a technology intermediary, connecting local creators and affiliates with buyers in an emerging market.
Thank you in advance for your clarification.
Best regards.
Hello Sir,
Thank you for your detailed questions and for your interest in Academy LMS. Please find the clarifications below based on the current features available.
Standalone Digital Products Currently, Academy LMS supports selling PDF-based eBooks only as digital products. Other file types (ZIP, audio, templates) are not supported by default.
Meetings / Mentoring Sales Yes, 1-to-1 tutor booking is available. Meetings can be sold independently. For detailed workflow and limitations, we recommend checking the live demo.
Mixed Bundles At this moment, mixed bundles (course + eBook + meeting) are not supported.
Vendor / Instructor Autonomy Some vendor-managed features are available from the instructor dashboard, while others require admin control. Please review the demo to see which actions instructors can manage independently.
Offline Payment & Commission Split Offline payment with automatic commission calculation and splitting is not available in the current version.
Platform Commission (Service Fee) Only course-based commission settings are available. Product-specific or global commission rules for other product types are not supported by default.
Vendor & Affiliate Payout System Instructors have a dashboard where they can view their available balance and submit withdrawal requests. Withdrawals require admin approval. However, the admin cannot view all instructors’ balances in a consolidated view.
Holding Period, Disputes & Refund Control Holding periods, dispute handling, refund-based payout reversals, and payout delays are not available as built-in features.
Checkout Simplification for Digital Products Academy LMS is primarily a learning management system, not a full eCommerce platform. Therefore, shipping and address fields are not included in the checkout flow.
Please note that some of the features you mentioned are not available by default, but they can be developed through custom customization if required. We highly recommend reviewing the demo for better clarity on current functionality.
Demo link: https://demo.creativeitem.com/academy|
|
Hello,
Thank you for your detailed clarification and for taking the time to answer all the questions.
After reviewing the current limitations and comparing them with our business requirements, we realized that Academy LMS is more focused on a traditional LMS use case, while our project requires a broader multi-product digital marketplace approach.
For this reason, Academy LMS is not the best fit for our current model, but we appreciate your transparency and support.
Thank you again for your assistance.
Best regards.
We understand your requirements. However, please note that Academy LMS does offer a Course Bundle add-on, which allows you to sell multiple courses together and extend beyond a single-course model. Additionally, the platform is highly customizable, so features aligned with a multi-product or marketplace-style approach can be developed based on your needs.
|
|
Does this support Arabic + RTL , if yes, how to enble RTL?
Hello Sir,
Thank you so much for reaching out to us! We truly appreciate your interest in our products.
Yes, Arabic language and RTL (Right-to-Left) layout are fully supported. You can enable RTL directly from the Admin Panel → Language Settings.
|
|
