2976 comments found.
No one has replied to emails sent to contact@lumise.com, and my support ticket has gone unanswered for 24 hours.
CART BUG in the update 2.1.0
After updating to the latest version, I am experiencing the same issue another user recently reported.
When I remove an item from the WooCommerce cart, the cart updates correctly, but the Lumise designer cart still shows the removed item. If I add a new item from the designer, previously removed items can reappear.
We need a fix!
Are our words so difficult to understand – Lumise Team?
You want to make money- we too perhaps! So please fix it.
Back from space 
Robert
Hi Robert,
Thank you for your message, and we are sorry for the frustration this has caused.
At the moment, the Lumise cart and the WooCommerce cart are not fully synchronized with each other. Because of that, when an item is removed from the WooCommerce cart, it may still continue to appear inside the Lumise designer cart.
Please kindly note that this is not actually a new issue introduced in the latest version, but rather a current limitation in how Lumise cart data works together with WooCommerce cart data.
We understand this is inconvenient and truly appreciate your patience and understanding.
Best regards, Lumise Team
Hello Lumise Team
A comparison of two of my demo installations revealed the following:
1. In version 2.0.9, the deleted design item is still in the WooCommerce mini-cart.
2. In version 2.1.0, the deleted design item is still in the editor mini-cart.
I’m sure you’re working on making the shopping cart more user-friendly so that errors during the ordering process are virtually eliminated. (It’s easy for me to say this since my account isn’t public yet.)
My addition regarding the shopping cart:
The display of the design items in the shopping cart alone kept me busy for weeks.
Every theme had a different, unusable way of displaying the items
, or conflicts on the checkout page.
It’s not just about Lumise and WooCommerce; the theme has to be right too!
Oh well. It’ll all work out.
Regards, Have fun
Robert
Hi wodwin1,
Thank so much for your feedback. And we wish you luck on your theme.
Best regard, Lumise Team
Just a quick pre-sale question. Is this mobile-friendly?
Hello,
Regarding your question, yes, Lumise can be used to customize designs on mobile devices.
Thank you for reaching out, and please let us know if you have any further questions.
Best regards, Lumise Team
Hi Lumise Team,
After updating to the latest version, I am experiencing the same issue another user recently reported.
When I remove an item from the WooCommerce cart, the cart updates correctly, but the Lumise designer cart still shows the removed item. If I add a new item from the designer, previously removed items can reappear.
I am also noticing that uploads to the cart are taking much longer than before and sometimes time out.
I no longer have active support for the plugin, but this appears to be a bug affecting multiple users and possibly most sites on the latest version.
I wanted to report it in case a fix or patch is already in progress.
Thank you.
Hello,
Thank you for your feedback. For this issue, could you please submit a ticket so we can investigate it more thoroughly?
Please submit your ticket at https://king.ticksy.com/ with more details about the issue so our team can assist you promptly.
When submitting the ticket, we kindly ask you to provide temporary access to your WordPress Admin so we can investigate and resolve the issue efficiently.
Best regards, Lumise Team
Will you help even though my support package expired? I’ve seen the issue being reported a few times. Will you release a plugin update?
Hi ivyblue
At the moment, the Lumise cart and the WooCommerce cart are not fully synchronized with each other. Because of that, when an item is removed from the WooCommerce cart, it may still continue to appear inside the Lumise designer cart.
Please kindly note that this is not actually a new issue introduced in the latest version, but rather a current limitation in how Lumise cart data works together with WooCommerce cart data.
And if you have any other technical questions, please submit a new ticket at https://king.ticksy.com/ . And of course you will need to renew your support package
We understand this is inconvenient and truly appreciate your patience and understanding.
Best regards, Lumise Team
Ciao a tutti, ho aggiornato all’ultima versione di lumise e ho riscontrato 2 problemi: - nella pagina carrello se elimino qualcosa poi torno nel designer rivedo ancora nel carrello del designer i prodotti rimossi nel carrello e se aggiungo qualcosa poi i prodotti rimossi nel carrello precedentemente ricompaiono. - nella pagina del carrello a volte non si caricano le immagini ed esce il codice dell’immagine, succede spesso quando elimini 1 prodotto dal carrello, poi aggiornando pagina torna a posto.. allego stamp https://ibb.co/F4h70QW7 https://ibb.co/v6QvGhcY
Ciao,
Grazie per il tuo feedback. Se c’è qualche problema con il template, lo verificheremo e lo risolveremo il prima possibile.
Ti preghiamo di inviare un ticket su https://king.ticksy.com/ con maggiori dettagli sul problema, così il nostro team potrà assisterti rapidamente.
Durante l’invio del ticket, ti chiediamo anche di fornirci un accesso temporaneo al tuo WordPress Admin, in modo da poter analizzare e risolvere il problema in modo efficiente.
Cordiali saluti, Team Lumise
Hi, is it possible to manage the stock inventory? I need to create a store where it is possible to sell products in stock. If the product is not available, the customer cannot place the order. Also for t-shirt, I should add the stock quantity for each color and size. Is Lumise available to manage the inventory assigning the SKU code for each product variation?
Hello,
Thank you for your interest in Lumise.
Regarding your question, unfortunately, Lumise does not currently have a built-in feature to manage inventory, as this functionality is already available in WooCommerce.
Please let us know if you have any further questions.
Regards, Anna | Lumise Support Team
Yes I understand. So how is it possible to select colour and size with Woocommerce inventory before customise the product? I should create a Lumise product for each variation?
Hello,
Regarding your question, yes you can do this for each variation you can create a Lumise product for that variaton have been create in Woocommerce .
Please let us know if you have any further questions.
Lumise Support Team
Hi, I saw you updated to version 2.0.1. What’s new? Is there a changelog? Thanks.
Hi,
Thank you so much for reaching out.
Yes, we are now in version 2.1.0 You can check it’s changelog here: https://lumise.com/changelog/
Please let us know if you have any further questions.
Regards,
James | Lumise Support Team
Yuhu The admin demo is online. Thanks ! And now i am thinking about udate your demo from 2.0.6 to 2.0.9 .Would be great ! Have fun
Thank you so much
one response every 24 hours to a ticket, is absolutely horrible. Telling me you have fixed a licensing Error and leave my copy unregistered only for the error to repair is just beyond lazy. DO NOT BUY THIS PLUGIN
Hello dwilliamsimaging,
We are sorry for your bad experience with Lumise. We understand that you are frustrated with our product, and an issue caused made your store lose sale for the weekend. We never wanted it to happen to any of our customers.
You can be assured that our team always try to fix the issue with your store as soon as possible. But we only work in our working hours (8am-5pm (GMT+7), from Monday to Friday), so sometimes our reply can be a little slow. We hope you can understand.
About your issue, our team have found the problem and have already fixed it for you. Please check again for us.
Thank you for using our product, and once again, we are sorry for what happened. If you need anything else, please contact us.
Sincerely, William | Lumise Team
Completely under stand the difference in working hours around the globe, I made sure to stay awake during your working hours which is 12 hours ahead of my time zone currently. Staying up all night 3 nights in a row hoping to get this resolved never receiving a response until your team clocks out for the day… on your ticket forums, your “chat” support and in the ticketing system
Hello dwilliamsimaging,
Thank you for staying up during our working hours and for your patience. We’re truly sorry for the inconvenience and frustration this situation caused.
Our team has now fixed the issue. Could you please check again and let us know if everything is working properly?
Again, we sincerely apologize for the experience and appreciate your patience.
Sincerely, Lumise Team
Please, where is the admin demo ??
Not here: Thank you for your interest in Lumise and for your questions.
To access the backend demo, you can use the following link: https://demo.lumise.com/woocommerce/wp-login.php?login-token-key=sttncosttnco
Not in Hanoi: Error establishing a database connection
Hello there,
I’m really sorry for the inconvenience.
It seems there might be a temporary issue with the demo system. I’ve reported this problem to our Dev team so they can review it and work on fixing it as soon as possible.
Thank you very much for your patience. I’ll keep you updated as soon as we receive any news.
Kind regards, Sheldon | Lumise Support Team
Hello, does your software support the automatic synthesis of textures/patterns with text—for instance, to simulate effects like laser engraving? Specifically, can a user input text on the client side and generate text that features a textured visual effect?
Hello there,
At the moment, we provide text effects through the Distress Effect add-on. This feature allows you to apply texture-like effects to text to create more stylized results.
You can see how it works in this video: https://www.youtube.com/watch?v=6nc-yw5b7T4Please take a look and let me know if this effect matches what you’re looking for. I’d be happy to assist you further if needed.
Kind regards, Sheldon | Lumise Support Team
Does the basic version include Distress Effect?
Hi Hua1689,
The basic version does not include the Distress Effect. This effect is part of the Addons Bundle for Lumise Product Designer, which adds extra features such as Distress Effect, template assignment, Dropbox sync, and more.
If you need the Distress Effect for vintage or worn-style designs, you will need to install the Addons Bundle in addition to the basic Lumise plugin.
Best regards, Lumise Team
Okay, thank you. Regarding the installation of additional component packs—is the fee charged on a monthly basis, annually, or as a one-time payment?
Hi Hua1689,
It’s one-time payment
Thank you
Okay, I’d like to make a purchase. I just have one final question: Is it compatible with WordPress—specifically Elementor and the Astra theme?
Hi Hua1689,
Yes for sure, it compatible with WordPress, Elementor and Astra theme.
Please let me know when you have purchased product.
Thank you so much
Best regards, Lumise Team
Hi, I have some presale questions: 1. Is it possible to embed the preview view inside the page product? 2. Is it possible to simplify the plugin functions so the user can upload the image and just see the product preview without let them edit it?
Regards,
Hi sylvia_86,
Thank you for your interest in Lumise.
At the moment, the features you described are not currently supported. The preview cannot be embedded directly inside the product page, and the editor cannot be simplified to only allow image upload with preview without accessing the Lumise design tool.
Please feel free to let us know if you have any other questions.
Kind regards, Sheldon | Lumise Support Team
Hi thank you! Is it possible to hide some functions from the Lumise design tool?
Hello,
Yes, it is absolutely possible. Some features can be hidden directly from the settings within the Lumise interface, while others may require a bit of custom code to hide them.
If you could let me know which specific functions you would like to hide, I’d be happy to guide you through the best way to do it.
Kind regards, Sheldon | Lumise Support Team
Hello,
I am considering purchasing your WordPress plugin, but before I do, I would like to ask a few questions:
1. Is it possible to get access to the admin dashboard before purchasing? Your demo does not seem to be working, so I am currently unable to properly review the system.
2. I noticed that quite a few users are reporting issues with the plugin, apparently following a recent update. What is your expected timeline for fixing these problems? I do not want to purchase a plugin that is already known to have unresolved issues.
3. After a customer places an order through the system, what exactly does the site administrator receive? For example, can the admin see details such as the font, color, position, size, and other text settings selected by the customer? What about the size, placement, and other details of an uploaded image?
I would appreciate your clarification before making a purchase decision.
Thank you.
Hi rockdesignnet,
Thank you for your interest in Lumise and for your questions.
To access the backend demo, you can use the following link: https://demo.lumise.com/woocommerce/wp-login.php?login-token-key=sttncosttncoYou can rest assured that the issues reported earlier have been addressed. If you still encounter any problems on your side, our support team will assist you and work with you until everything functions properly.
You can also explore the backend demo to see how the order details and design information are stored and managed after a customer places an order.
Please feel free to let us know if you have any further questions.
Kind regards, Sheldon | Lumise Support Team
you will fix php version? we cannot use it.
Hi there,
Thank you for your feedback. If there is any issue with the template, we will definitely check and fix it as soon as possible.
Please submit a ticket at https://king.ticksy.com/ with more details about the issue so our team can assist you quickly. We’ll be happy to help!
Best regards, Lumise Team
i have a Presale question: Some people and me are not satisfied with 2.0.9 working new installation. Your last update shows Woocommerce 9.xx but i use Woocommerce 10.5.3 and have bugs in cart and checkout.To choose different Printings, in admin dashbord, not working. When are the bugs are fixed and i can download and buy lumise for new project?
Do you plan a forum for your Customers where we can share our experience with all around lumise? Have fun and work hard
robert@youdesign.online
Hi Robert,
Thank you for your interest in Lumise and for your questions.
The recent versions have already included fixes to improve compatibility with newer WooCommerce versions, so you can feel confident using it with your project. If you encounter any issues, our support team will be happy to assist you and work with you until everything functions correctly. In case the product cannot meet your needs, we also have a refund policy available.
Regarding a forum, we currently do not have an official one. However, there are several communities on social media where users share their experiences and tips about Lumise, and you are welcome to join and participate in those discussions.
Please feel free to reach out if you have any further questions.
Kind regards, Sheldon | Lumise Support Team
Hei some of the app is not working like printing type when i need to add it is error so would you help me to fix
Hello,
About technical issue like this, I suggest you contact our ticket team: king.ticksy.com . Our team will be there to check your request and fix it for you as soon as possible.
Sincerely, William | Lumise Team
Hallo lumisianer
download update 2.0.9 has two editor install possibilitys:
1.lumise
2.lumise-main
Wich one is to use?
Have fun
Hello wodwins1,
Thank you for your message. Please install the lumise.zip file for us.
Sincerely, William | Lumise Team
Hello, a simple question.
If I use the sticker editor, I would like to know if changing the dimensions changes the shape of the sticker where the image is applied.
Example: 50×50 (will show me a perfectly round or square sticker) 200×50 (will show me a rectangular or oval sticker) etc.
Best regards
Hi CaTrack,
We are sorry sorry for the delayed response due to the Lunar New Year holiday.
Could you please submit a support ticket via our help desk at: https://king.ticksy.com/
Thank you!
Best regards, Lumise Team
Hi,
I just wanted to know if the plugin currently allows you to do this or not.
Best regards
Hi CaTrack,
Lumise does allow this feature. You can set up for each variation of the sticker to show that sticker size’s base image. For example, with 50×50 you can use a blank square image, for 200×50 you can use a rectangle one, ...
If you are stuck at any step, please contact us again.
Sincerely, William | Lumise Team.
I’m assisting a customer with the plugin installation, but after installing we cannot find the Design Editor / Build page or any sample images, templates, or image assets. Please advise how to enable or configure these features so we can complete the setup, or let us know if we missed any installation steps, required permissions, or additional components.
Hi hmunezero,
We are sorry sorry for the delayed response due to the Lunar New Year holiday.
Could you please submit a support ticket via our help desk at: https://king.ticksy.com/
Thank you!
Best regards, Lumise Team
Hallo Lumise Team
can i use a license for one Domain and its subdomains or have i to get a extensionprice or new extra license?
Greating Robert
Hi Robert,
Thank you for reaching out to us.
For detailed information about license usage on domains and subdomains, please kindly contact the Lumise team directly at contact@lumise.com. They will be able to review this case and assist you more accurately.
Please also note that we are currently on Lunar New Year holiday, so responses may be slower than usual. We sincerely appreciate your understanding and patience.
Best regards, Lumise Team
Viel Spaß! Wie lange feiert ihr mit den Chinesen?
ok i found out: vom 14. Februar bis zum 22. Februar (UTC+7) im Urlaub ist.
Thank you!
