314 comments found.
Hello. Is there any available draft plugin that we can use as a template to build our own plugins around AgentLabs? Or should I buy one of your available plugins to use as a reference? Thanks!
You can buy our plugin to see the structure as we dont have any plugin draft.
Hi is it possible to use Gemini api instead of using eleven labs in this script?Thank you
No, we dont support this, however you can customise the code to use it.
Is it possible to use telnyx as the telephony provider?
Yes possible if you will use it as SIP Trunk. (require SIP Trunk plugin)
hi there, can I add my own AI Models for the agents to handle the calls?
Yes you can add however with customisation
hello, for outbound calling, do you have phone number rotation ? once a phone number has done many phone calls, it end up being detected as a scam.. the phone number need to be rotated (changed) can this be done automatically ? thanks
No such feature is supported yet.
Purchased a few months ago and recall seeing somewhere free installation. Is that still in place as I may take it up to get this installed on my Plesk VPS server. If not, I’ll try the install and bug support until I figure it out. 
. Any responses appreciated.
In regards to the add-on has there been any thought or consideration to creating a module specifically for Perfex? If not I’d likely need some help to get this integrated with my Perfex installation. If I need to purchase the RestAPI add-on to do this let me know.
Please raise a ticket to diploy.ticksy.com for installation. We have RestAPI plugin which can be used to integrate with any 3rd party app however you need to the custom work on the other part.
What is difference between regular and extended license?
Extended license includes installation & whatsapp support
I want to create a system where a customer contacts us, an AI system responds, takes the order, sends it to the restaurant, and prepares it for delivery. Is it possible to create such a system?
Yes its possible but agentlabs doesnt have this. You can contact our whatsapp team for custom project.
Can I use this system to answer restaurant customers and record orders?
It doesnt have in-built system for restaurants.
1️⃣ WhatsApp Calling Integration: I’d like to suggest adding WhatsApp calling support as a feature in AgentLabs.
Since ElevenLabs & Twilio & Now Whatsapp is already integrated and now supports more advanced real-time voice capabilities, this could be a very powerful addition. WhatsApp is widely used globally, and enabling AI voice calls through it would make the platform much more appealing and competitive in the market.
I noticed that ElevenLabs & Twilio seems to be supporting this direction, so I was wondering:
Will this be possible through a plugin or add-on?
Or is WhatsApp calling planned as part of a future core platform update?
This feature could significantly increase adoption, especially for businesses targeting international customers.
2️⃣ OpenRouter as LLM Provider It would also be very useful to integrate OpenRouter as an LLM provider.
Benefits:
Access to multiple AI models from a single API
Better cost optimization (switch between providers)
Flexibility for users to choose models based on performance or pricing
These additions would make AgentLabs more flexible, cost-efficient, and attractive for a wider range of users and agencies.
1. No whatsapp calling is not yet supported. Its still lot of compliance required for this so we will add this future for sure.
2. We are considering this for sure. Soon it will be part of Agentlabs.
Hello! Could add SSO (Single Sign-On) functionality to enable a unified account system across three platforms(whatsway +Agentlabs+agenthr). Users can log in to all three systems with one single account. Thankyou!
Its not in our plan for now. May be in future.
Hello! I’m trying to get a Plivo account as an alternative to Twilio, but it seems there’s no way to actually create an account with them. Has anyone managed to sign up for Plivo or knows how to get an account?
Plivo is selective on the account approval. You can use SIP trunk.
From what I’m seeing, Plivo looks more like a competitor to us than a true service provider. It also seems they’re moving away from telephony and shifting toward offering the same type of service as AgentLabs. Because of that, we’re going to remove Plivo support entirely from the application. And I suggest you to do the same!
Thanks your for the update.
Good idea.. we will add this for sure in upcoming update
Dear Team AgentLabs,
Congratulations on a great product. It’s however very critical at this point that your team considers real world profitability by those hoping to use this. This can TRULY ONLY be achieved when truly cost effective open source solutions like LIVEKIT are integrated. Their voices are already beginning to sound very human.
Let’s be honest, Elevenlabs is mighty fancy but is certain to burn such a hole through the pockets of purchasers that continuance is certain to be a problem.
Please take this suggestion EXTREMELY SERIOUSLY. Someone once mentioned this three months back. Now is the time to pay attention so some other team dosent deploy an alternative to your great product powered almost entirely by LIVEKIT and real world profitability enables them eat bigtime into your present and future marketshare.
Elevenlabs is not yet serious about mass adoption and their pricing only suits fancy product demos and Fortune 500 corporations in the real world use case.
Welldone for your great work!
Thank you for your kind words and for taking the time to share such detailed feedback. We truly appreciate the support and the constructive suggestions.
When building a platform intended for a wide range of real-world use cases, we carefully balance cost, reliability, scalability, and voice quality. At this stage, our primary focus has been ensuring that AI voice calls sound natural and human-like, because in real-world calling scenarios, poor voice quality often leads to immediate call disconnections and low engagement rates. From our experience, providers like ElevenLabs currently offer some of the most reliable and natural-sounding voices for conversational AI, which is why we prioritized that integration.
That said, we completely understand the importance of cost efficiency and long-term profitability, especially for businesses planning to run AI voice operations at scale. Your point about open and cost-effective solutions such as LiveKit is valid, and we are actively evaluating additional providers and infrastructure options.
Our roadmap already includes plans to expand support for more voice providers, including Sarvam, Deepgram, and other emerging solutions. As the ecosystem evolves and more providers reach the required level of quality and stability, we intend to integrate them to give users greater flexibility in choosing the best balance between cost and performance.
For users with specific requirements or alternative infrastructure preferences, we also offer custom development and integration services, allowing businesses to adapt the platform to their own stack.
Feedback like yours is extremely valuable to us, and we genuinely appreciate you highlighting these considerations. We will certainly continue exploring ways to improve both cost efficiency and provider diversity as the platform evolves.
Thank you again for your support and encouragement.
Thanks for the amazing app! I’m interested in purchasing the Regular License, but I have a few questions before proceeding: • Does the license include free installation? • Is the website included, or is it a separate purchase? • Is there any limit on the number of clients I can have? • Do you provide annual support, or is support limited to a specific period? • When do you plan to add WhatsApp and Email integration? - What’s the preferred server ?
1. Only extended license including free installation
2. Website is included
3. No limits, you will get 100% codes & control
4. You can buy extra support while purchasing
5. Whatsapp & email plugin is coming very soon
6. Server: start with 4GB RAM, Ubuntu 24 LTS VPS
Dear developer , nice efforts, can you tell me please when will you add the update feature in admin panel like install plugin? it will be very usefull for everyone. thanks
Hi Sir, we have added plugin installer in admin panel. Please check.
Yes you had been added the plugin installer but not added the main script update feature
We will add this as well in future.
Can you tell us expected time please
Pre sale question – can it redirect to a human agent? How can you receive the call as a human agent? Is it rerouting to a different phone number?
Hello Sir,
Yes An AI Agent can transfer calls to Human agents, you need to add the number and AI will transfer the call on request.
Once Caller or you set to transfer the call, system will call you desired number and put you & caller on call.
Can you connect with woocommerce for order info and appointments with google sheets?
You can use in-built webhook to send any data & buy our RestAPI plugin to trigger.
It can support costom ai voice clone?
yes it can if its added in elevenlabs, voices auto sync to agentlabs
Great.
welcome.
Hi there. Is there a video while ai is talking? To us see how’s the talking exactly
i am unable to create agents, when i test my elevenlabs pi key it says is not valid please help.
Also must i add twilo credentials, since i want to use sip trunking?
Kindly use ticket portal for support – diploy.ticksy.com
