3802 comments found.
Hi Please quickly make an Admin View for Automations. Currently Super Admin do not see Automations created by customers. Try to make it similaryl as how the Campain Report for admin is done. So place it under Admin view under Reports. Thank you.
HI, We noted your suggestions. We will strive to incorporate this feature into our next release.
Thank you.
Abul can you again recheck our stat for last campaings today is not correct again!!
Hi,
I have rechecked the campaign statistics and did not find any issues. Everything appears to be working correctly.
Please note that the statistics depend on the DLR (Delivery Report) callback from your SMS gateway provider. The correct status will be updated once the DLR is received.
For more details, please refer to your existing ticket.
Thank you.
When is reffereal commission rewards module coming ? Where referals will earn SMS Units
Hi,
We plan to release the Landing Page module shortly after the Eid vacation. After that, the Referral Commission Rewards module (where referrals can earn SMS units) will be released.
We expect this module to be available around the beginning of April.
Additionally, we are also working on the White-Label Reseller module, which is planned for release in April as well.
Thank you.
This is great news.
We look forward to this.
I shall send you our customized version so you can add some of the features we have done to yours, along with a video explainer of the fixes and improvements within this week
OK. Thank you.
Pre Sale Question Hello, I was check your demo. I was add my sms server details and try. I was face an issue. I was add 2 sending server and add 2 different sender id. But the sender id haven’t have any selection option about the server. The both sender ids provided from different providers. If link these both for a specific customer, not work Any options to fix this. 2. Can I use this script for whitlabel reseller Like Admin > Reseller 1>client1 Admin > Reseller 1>client2 Admin > Reseller 2>client1
Also the reseller use their own domain or sub domain with our panel
Hello,
Thank you for checking the demo and for your detailed questions.
Regarding the sender ID configuration, I understand the scenario you described. Currently, assigning a specific sender ID based on an individual sending server is not supported in the system. I appreciate your feedback, and I have noted this as a feature request for future improvements.
Concerning the white-label reseller structure (Admin → Reseller → Clients), this functionality is planned for a future release. I am currently finalizing the Landing Page module, which is expected to be released within the next few days. After its release, development of the Reseller module will begin.
Thank you for your interest in the application. Please feel free to reach out if you have any additional questions before purchase.
Thank you.
Thanks for your reply. Last few weeks I was check your script. Better I ‘ll wait for the update.
CRITICAL CAN’T ACTIVATE.
I decided today to update the product. I delete all in the domain and database because i have a very old update and i want to install the latest from scratch. Now when the installation is done and i’m going to put the purchase code i got this error.
×Oops..!! Something went wrong. Please try again
ANY HELP WOULD BE APPRECIATE.
Hello,
Thank you for reaching out, and I appreciate your patience.
To investigate and resolve the activation issue more efficiently, I will need temporary access to your hosting environment. Please kindly share the following details at akasham67@gmail.com:
- cPanel / Hosting access credentials
- Domain name where Ultimate SMS is installed
- Super Admin login credentials
Please rest assured that all information you provide will be treated with strict confidentiality and used solely for troubleshooting purposes.
Once I receive the details, I will thoroughly review the installation and activation process and get back to you with a solution. Kindly allow up to 24 hours for a detailed response, as this requires careful investigation.
I look forward to resolving this for you as quickly as possible.
Thank you
CRITICAL CAN’T ACTIVATE.
I decided today to update the product. I delete all in the domain and database because i have a very old update and i want to install the latest from scratch. Now when the installation is done and i’m going to put the purchase code i got this error.
×Oops..!! Something went wrong. Please try again
ANY HELP WOULD BE APPRECIATE.
Hi,
Please check your email inbox.
Thank you.
I am unable to install the script on my server ? I get 500 error when i access the install folder
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
Thank you 
BUG Detected.
When contacts are imported into contact group via “PASTE TEXT” option.
That contact group cannot export the phone numbers.
Give it a test at your end and see.
You will get all the columns except the phone column will be empty with no phone numbers.
I hope you fix this in next update.
In the meantime I am trying to fix it with my senior developer.
Hi,
Thank you for bringing this to our attention and for the detailed explanation. I appreciate you testing this and sharing your findings.
We will test the “Paste Text” contact import on our end and investigate why the phone column is not exporting correctly. If we confirm the issue, we’ll fix it and include the solution in the next update.
In the meantime, if you or your senior developer find anything specific, feel free to share it with us—it may help speed things up.
Thank you for your patience and support.
We have fixed this issue, and still fixing some other bugs including no option to set a plan as default plan, but in your db you have that column for plans table.
We are trying to add this in the frontend to allow admin to set a plan as default plan.
Also social sign in issue on google sign in so far the profile avatar wasn’t fetching and also it combines the first and last name to the first name field, instead of puthing them in their respective fields.
When we are done, I shall share or files with you to test and improve for next update.
HI,
Thank you. Please let me know.
Thank you again.
I have sent the mail on this subject;
We have implemented several fixes and improvements on our current custom version of Ultimate SMS.
The zip file contains our custom version files, and video overview and pdf. of the changes we made.
I hope this is helpful and we hope to see you deploy in upcoming updates.
Hi,
Thank you for sharing your custom version and for taking the time to document the fixes and improvements. We appreciate you sending the ZIP file along with the video overview and PDF explaining the changes.
We will review the materials and evaluate the improvements to see how they may fit into future updates of Ultimate SMS. Your contribution is very helpful, and we truly appreciate your effort in improving the system.
Thank you again for sharing this with us.
Hi,
Can I setup this system to my shared PHP hosting? if yes, do I need something special settings? Thanks
Hi
Yes, you can. Here are the server’s requirements:
PHP >= 8.2.0 BCMath PHP Extension Ctype PHP Extension Fileinfo PHP Extension JSON PHP Extension Mbstring PHP Extension OpenSSL PHP Extension PDO PHP Extension Tokenizer PHP Extension XML PHP Extension
Thank you
Can you change it so quick send sms i can send 500 numbers at once. thank you
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will update this and get back to you.
Please note that due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
Thank you
Make sender ID Plans Editable and fix the Tonkra Sending Server please, we need it.
Hi,
Regarding Sender ID Plans, you can already manage them by removing an existing plan and creating a new one. Since Sender ID plans include pricing and billing cycle information, we intentionally did not add an edit option to avoid inconsistencies or billing issues.
For the Tonkra Sending Server issue, please check your email inbox. I have already shared the details and next steps there.
If you have any further questions or need clarification, feel free to let me know.
Thank you.
Alright, no problem.
Dear Aba Al-Qasim, I hope you are doing well.
About two months ago, I purchased the uSupport – Support Ticket Plugin for Ultimate SMS and paid for it. I was surprised to see in the latest update that the plugin has now become completely free. I wish I had known that it would be released for free within a month.
Could you please clarify this? Thank you always for your support.
Hello Dear,
Thank you for your message and for your continued support. I appreciate you bringing this to my attention.
To clarify, the uSupport – Support Ticket Plugin is not free. It still requires a separate purchase. I have checked the Envato files, and the uSupport plugin is not included in the Ultimate SMS package by default.
If you are referring to what you saw on the demo site, please note that the demo displays all available features, including add-ons, with a “PRO” label. These features are shown for demonstration purposes only. In order to use uSupport in your own installation, the plugin must still be purchased and installed separately.
If you have seen the plugin available for free somewhere else, could you please share a screenshot or link? This will help me verify and address the issue properly.
Thank you again for your trust and support.
Dear Aba Al-Qasim, I hope you are doing well. Thank you for that clarification, and thank you for your continuous support, your integrity in safeguarding client data, and your excellence in updates, identifying customer needs, and addressing them. (And don’t forgot to add payment gateway “paymob accept”)
Hello Dear,
Thank you very much for your kind words and appreciation. We truly value your support and trust.
Regarding the PayMob Accept payment gateway, please share the API documentation with us. Once we review it, we will check the feasibility of integration and get back to you with an update.
Thank you again for your feedback and suggestions.
Hello, do you have Termii sms gateway delivery report logic integrated in your software?
Hi,
At the moment, Termii’s delivery report (DLR) logic is not yet integrated into Ultimate SMS.
Please share the delivery report (DLR) API documentation for the Termii SMS gateway. Once we review it, we will check the feasibility and let you know about the integration.
Thank you.
this is termii delivery report API link https://developers.termii.com/events-and-reports. The reason why i am asking is because termii do not refund failed or rejected message.
Hi,
Yes, we can certainly add this for you. Please submit a support ticket via our help desk at https://codeglen.ticksy.com/ . Once the ticket is created, our technical team will review your request and proceed with the implementation.
Thank you.
I have not purchased your script yet. I’m just asking to know what is available at the moment
Hi,
Yes! We will do this for you. It will take a maximum of 24 hours to integrate.
Thank you.
Fix the AUTOMATIONS
You get this erro even when you have a date field;
Oops..!! The selected contact group does not have any data for the birthday message. Go to your contact groups and add date of birth for your contacts.
Also allow for current year dates so that it can be used for purposes like hospital reveiw date reminders and current year reminders.
Hi,
Thank you for reporting this issue. We have already released the latest version of Ultimate SMS, and your feedback regarding Automations has been noted.
We will review the error you mentioned and consider adding support for current-year dates in future updates, which will allow features such as hospital review reminders or similar current-year notifications.
Your suggestions will help us improve the system, and we appreciate your input.
Thank you.
Abul week passed no replay still waiting to be updating our domain again without loosing anything pls to our ticket only excuses how to not provide support of your modificaionsthat was pay for. Please provide updates to be done without losing anything as was promeses from your side 3 versions from 3.11 back that will not be any issues with newestr realises so please provide that to us we get finaly fixes of campaings and teh rest new things please. Ticket 4519XXX Back up we allready did. Also plugin that we buyed to be added and instaleld please. That why we buy support to get it, not becose we have to much money to be trow away. Thank you very much!!
Hi,
Thank you for your message. We have responded to your ticket, and all support provided will follow the terms and conditions of your support agreement.
Please note that we can assist fully with the default Ultimate SMS version, but we cannot take responsibility for custom modifications made to your system. Any updates or plugin installations on a customized version must be merged carefully to avoid affecting your existing changes, even if backups are taken.
We will continue to provide guidance and support within the scope of your support plan, and we appreciate your understanding regarding the limitations when working with customized systems.
Thank you.
Abul i was clear about we pay for customisations that was says that will not be a problem with future updates!! So provide this options period. Back up was made. Thank you and waiting for update without again loosing any data as mention. next time do customisations correct that wil not be a problem with future updates as you say. Thank you!
Hello,
I need to be very clear, as this same point has been explained to you repeatedly.
First of all, please specify which exact customizations you are referring to. The features you are mentioning already exist in the default Ultimate SMS version. If you believe otherwise, you must provide clear proof (screenshots or documentation) showing that these features are not available in the standard version. Without evidence, your claim is not acceptable.
Secondly, you performed multiple customizations on your own. These include:
- Open rate calculation logic
- A custom campaign builder preview instead of the default one
- Additional left-side menu links
Since these modifications were not done by our team, we are not responsible for any issues arising from them after the upgrade. This is clearly stated in our support terms and conditions.
Because of these self-made changes, it is not technically possible to upgrade your application safely by manually modifying every affected file. Expecting us to do so is unreasonable and outside the scope of support.
This has been communicated to you consistently for the past four years: If Ultimate SMS does not meet your expectations, you are fully entitled to request a refund. This option has been offered to you multiple times, yet you have chosen not to accept it. You cannot refuse a refund and at the same time demand unlimited custom development and risk-free upgrades.
To be absolutely clear:
- We agreed to install the uSupport plugin only
- We did not agree to upgrade your core application
- If the application is upgraded, your custom changes will be lost
- In that case, you will need to reapply your customizations yourself
A backup has already been taken, as mentioned. However, any future data loss caused by self-made customizations is your responsibility, not ours.
Please note:
If you continue to raise the same claims without evidence or ignore our explanations, we will not be able to continue responding to repeated arguments on this matter.
Thank you.
Abul please check the ticket before campaing going out tomorrow morming. Some issues with time showing on scheduled campaings older/new one are not showing please check to fix this please.
And about this:
Open rate calculation logic its 30 minutes of work can you leave it as it is withpout loosing i give you the lists of changed files few weeks back on some ticket.
A custom campaign builder preview instead of the default one (you can replace this option with yours no problem if is not options to not leave it as it is)
Additional left-side menu links: is 3 minutes of work to add back, but if possible not to lost it will be ok. Please lets discuss on ticket before anything. Thank you.
Important! In your next update, remeber to add “Non Expiry” billing cycle option to the Sender ID Plans creation options; /admin/senderid/create-plan
Just as you have made for subscription plans…deploy same for that.
Question; How does the sub-account work? would it use the units of the parent account ? what is it about ? Can parent account top up sub account? pls explain
Hi,
Thank you for the important suggestion. We were planning to release the update today; however, we will include the “Non-Expiry” billing cycle option for Sender ID plans (similar to subscription plans) and release the update tomorrow instead.
Regarding sub-accounts, here is how they work:
- By default, a sub-account uses SMS units from the parent account’s balance.
- The parent account can top up the main balance, and the sub-account will consume units from it automatically.
- If needed, a sub-account can also subscribe to its own plan, independent of the parent account.
This setup gives flexibility to manage usage centrally or separately, depending on your business requirements.
If you need further clarification, please let me know.
Thank you.
Great, that way you need to do the following;
—Parent account should be able to allocate units / balance for a particular sub account from the parent account balance.
—Or best, do the credit transfer feature where users can send units to other users from their balance effortlesly.
This way parent account can control the usage of his units by sub accounts.
I noticed in your new update that you have added our Sending Server “Tonkra” but the implementation is wrong, Kindly clone SMSCrab and name it Tonkra for us with default URL set to the tonkra API endpoint…Please fix this before next update.
Instead, rename the tonkra current installation as “WPICK”
this request was sent on June 2025 via your email; https://ibb.co/hFSrC2J5
OK. I will check and get back to you.
Thank you.
Bro. please you still haven’t updated the Tonkra Sending Server.
I have asked for this fix and you have released multiple updates but yet not fixed.
I noticed in your new update that you have added our Sending Server “Tonkra” but the implementation is wrong, Kindly clone SMSCrab and name it Tonkra for us with default URL set to the tonkra API endpoint…Please fix this before next update.
Instead, rename the tonkra current installation as “WPICK”
this request was sent on June 2025 via your email; https://ibb.co/hFSrC2J5
Hi,
Can you please check your email?
Thank you.
Please we are waiting for the Referal Comission Feature, you can make it an Add-on if possible but it is a basic feature common on most SMS Platforms. Just a reward feature for customers when they refer their friends to the system they get Free Units. And add Redeem Featur for them to redeem SMS units to Cash to be paid out to them.
Hi,
Thank you for your feedback. We already have this feature in our development roadmap, and we are aware that you—and several other users—have been requesting it for a long time.
Please allow us a little more time. We will be adding the referral commission and redemption/payout features in the future.
Thank you for your patience and continued support.
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
Thank you
Hi, I’m experiencing an issue with MMS campaigns. When I send a quick MMS message, both the text and the attached image are delivered correctly. However, when I create a campaign using the MMS option, only the text is sent — the image is not included. In the campaign report, the message type shows as SMS (plain) even though MMS was selected in the campaign builder.
I would really appreciate some guidance on how to troubleshoot and permanently fix this issue. Thank you.
Hello,
Thank you for reaching out to us. We’re here to help!
To best assist you, please create a support ticket on our support portal at https://codeglen.ticksy.com/. Once your ticket is submitted, our technical team will review your case and get back to you.
Please note, due to the volume of requests, it may take up to 24 working hours for a response. We appreciate your understanding and patience in this matter.
Thank you
Hi, how are you? I need to set up plans based on pay-as-you-go. Example customer buys 500units/sms, they instantly reflect on their balances and don’t expire.
I don’t want to set up subscription plans that expire monthly or yearly. How do i do this?
Hi,
You can do this by changing the plan billing cycle option to No Expiry.
Thank you.
