1133 comments found.
Scalability of the Product What is the scalability capacity of the product? For example, is the system capable of handling around 100,000 drivers and customers simultaneously requesting rides and actively using the service at the same time? Could you provide details about the infrastructure and performance under high load?
Favorite Driver Feature I couldn’t fully understand how the “Add Driver to Favorites” feature works within the application. Could you please explain its functionality in detail? Specifically, how does it affect ride matching and driver selection?
Driver Preference (e.g., Female Drivers) Some customers may prefer to request rides only from female drivers. Is there an existing feature or recommended approach to support such preferences? If not, how can this be implemented within the system?
Blocking System (Driver & Customer) Is there a feature that allows customers to block specific drivers and drivers to block certain customers? If such a feature is not currently available, can it be added as a custom module?
Custom Features & Algorithm Flexibility Is it possible to develop and integrate additional custom features like the ones mentioned above? More importantly, can the ride-matching algorithm be modified or redesigned based on specific business needs and usage scenarios?
i install the code in my vps if i remove it i mean remove all the files from my server and re upload it again the purches code will work again in the same ip right ?
It is generally allowed to change servers as long as license verification does not conclude the changes to be abnormal.
Hi, This is nice product. But i wish fonts could have been a little bigger like that of Bolt App.
Regards
Hello,
Thanks for the feedback.
Hello, do you offer installation services on my server? If not, what would the price of that service be?
Hello,
Yes, we do have installation service available. The cost of installation is similar to the Pro plan listed at https://bettersuite.io
Hi if I bought ridy just to test it and in the future I will buy Better Taxi can I just transfer the data from Ridy to Better Taxi instead of building new?
Like users database where they can migrate to Better from Ridy.
Hello,
Yes, migration is absolutely possible and is straightforward. Even if a challenge is encountered, the sales support covers helping with that task.
Hello Team,
Why in your Docs guide dont show things that when i’m in the VsCode app asking for like Keystore and SHA-1 and SHA-256 things? Why?
Why don’t you update thhe guide docs to be correctly, directly and easier?
I found another docs guides that the last update was 6 months ago. I found things there that in the new guide docs i don’t see. The things that i found there helped me to build the app.
I did all the steps, i build the app, but when i installed in the device, didn’t work. I click in the app, open with the Ridy Logo and close immediately. Why?
Why you don’t answer the support ticket that i sent 2 days ago and another one 10 hours ago? why? Why so hard to help people?
Can you please fix the guide docs correctly to be more directly and easier for everybody. I’m pretty sure that if you do this, you going to strugling your sales.
Please Help Please Help Please Help
Best Regards,
Kindly note that in some cases, it might take up to 2 working days for a ticket to be addressed. Thanks for your patience.
How do giftcard works here can you set it like no limit on redemption and to a specific users only?
Gift cards are generated in batches, and they are for one-time use (eg. 100 $20 gift card exported to CSV for printing). The kind of control you are looking for is available for coupons, which allows discounts to be provided to clients.
language spanish?
We have a machine-translated Spanish language included. The translation file allows revising and improving it.
You said you will release an update fixing issues we all shouted out, when that is happening?
Please follow up on whichever (support channel or email) you have been told that an update will be released.
Do it yourself: https://codecanyon.net/comments/31862201
You said so there.
I have two questions: do you think being rude solves any issue and do you believe reporting client’s comments is a gentle and professional move instead of solving the actual issues?
I believe you have misunderstood the situation. The point is, if you have any issues while using the item, please make a report either to the customer panel or the issue report email. “Follow up” means sending another message on the same thread, so we would find it and help you.
I did now here. So tell me when you release and why you did not release as promised?
Envato blocked the release due to a change in the screenshot size policy, and we haven’t had a chance to revise them yet. You are requesting an update without knowing what it will contain or letting us know what you are looking for inside it.
Honey, I don’t need to know what it will contain (that’s your job). I only need to SEE you deliver what you PUT in the product description you POSTED—flawlessly, without any BUGS, and without keeping people waiting for months only to say, “We haven’t had a chance to revise them yet.”
If you have a bug or issue that needs to be resolved, please adhere to the support policy and make a report following the documentation page named “How to Report Issues?”. If we don’t provide a fix or help you within 7 days, that would be eligible for a full refund.
Open your eyes and see the comments in the comment section. Why you haven’t fixed the common issues abdullahtulaimat and I mentioned? Weeks more than 7 days passed.
Per the item’s description, issue reports should be made to the email address or the customer panel. The comment section is preserved for presale inquiries, and we can not effectively address or track issues on it.
So, you asked Envato to delete my honest and well detailed 1-star review and they did exactly what you asked. Well done.
Review moderation is handled by Envato. We do not have the ability to remove reviews.
If you have any questions regarding their decision, we recommend contacting Envato support for clarification.
You are such a liar. This is what Envato emailed me: “This decision was also made because the author advised contacting them through their support channel for further assistance.”
We’ve already clarified that review moderation decisions are handled by Envato.
We will not further engage with this topic. For questions regarding review decisions, please contact Envato support directly.
Hello Development Team,
I hope you are doing well.
We are currently facing two critical issues in the ride workflow. After double-checking all configurations in the admin panel and testing multiple scenarios, the issues are still occurring:
Driver commission is not being deducted from the driver wallet
The ride is completed normally
A ride price is shown in the ride details
However, no commission is deducted from the driver’s wallet
No wallet transaction is created for the platform commission
This happens even when:
Commission is correctly configured on the Service
Minimum Ride Fee is set
The driver has sufficient wallet balance
The ride status is finished
Ride cost is calculated using the estimated distance instead of the actual distance
The final ride price matches the estimated price calculated before the ride starts
The price does not change even if the driver travels more or less than the estimated route
The final cost does not reflect:
Actual GPS distance traveled
Actual ride duration
It appears that pricing is calculated before Start Ride and not recalculated after End Ride
Additional Notes
Per Hundred Meters and Per Minute Ride Time are enabled
No Override Zones are applied to these rides
The driver starts the ride from the driver app, moves a measurable distance, then ends the ride
Despite this, the Final Ride Cost is not based on actual tracking data
Request
Please investigate:
The logic used to calculate the Final Ride Cost after the ride starts
The conditions required to deduct platform commission from the driver wallet
Whether these rides are being treated as revenue-generating rides internally
Thank you in advance for your support.
Hello,
Kindly submit this under 2 separate tickets on the support panel at https://support.bettersuite.io
This allows us to properly track and address inquiries.
Hi, i bought the Ridy app in Codecanyon website.
I see that your support is worst contact to since you don’t answer the questions in the codecanyon comments.
I tried several times to login in the support webpage, but always say`s that i need to receive a code in my email, but i never receive it. Your support is the worst.
Now i`m looking for the new features for Ridy app, i need help.
I paid for the software, but the support is horrible. I tried several time as well to install the admin panel, but when arrive in the login page that i try to put the user and pass as admin/admin , not working. After this, the page become black and nothing else happen. I paid a develop, but also with him happened the black page with the follow error:
``Http failure response for http://mydomain/admin-api/graphql: 400 Bad Request``
We don`t know how to proceed and what to do. I`m seriously need help.
I tried to refund you don`t let me to refund my money back. I`m not obligated to keeo a product that i didn`t like. It`s not fear. You only think about your money and don`t care about the costumers that didn`t like your software.
How much to stup and install everything?
How much to customize the app?
I want to see at least an answer for this.
In case you don`t, Consider this comment as a proof for the clients no to buy this product.
Best regards,
Hello, We apologize for the trouble you experienced accessing the customer panel. Could you please send an email to contact@lumeagency.io so we can manually approve your customer panel access? If no response, you can also try sending a message from our profile
Hi, interested.
Do the extended license include setup installation, branding and lauch to the app stores?
Do the setup include full spanish translation?
Time to the complete setup?
Can the system work with cash only for customer payments and withdraws? (No digital payments)
Thanks.
Hello
The extended license by itself does not entail installation; however, that is a service we can offer. You can reach out to us at contact@lumeagency.io to discuss the installation service. Regarding a cash-only operation, yes, the system allows for this as well.
No response.
When you will release the next update?
We have a maintenance update pending for release, which will be available soon after the new year.
Why scheduling a ride does not work?
We are unaware of any active issue regarding the scheduling rides feature. Please submit issue reports following https://docs.bettersuite.io/ridy/how-to-report-issues.html for proper tracking by the dev team.
Hi,
In the installation guide there`s MapBox option included. It`s possible to use MapBox API?
But in the admin area settings the only option is Google Maps API.
So, what is the correct option?
The routing API is currently only possible on Google Maps. MapBox is available as a Map option.
So why you dont update your guide my friend? Because in the guide the MapBox is in there.
Why you dont accept my refund if your guide is incorrect and im not interested to work with Google Maps.
I want my refund now!
The refund is about something not working and your guide for installation is not good at all and incorrect.
The guide and item advertisements is about Mapbox as a Map UI library, not a routing solution.
But the Fleets dont have.
Im going to ask for my refund again.
As i can see is not even available for refund. You just blocked me to refund. Im not looking for trouble, i just want my refund. Your app is not something good and not what im looking for. Please refund and be ethical!
any discount planning to buy
Unfortunately, we do not have any upcoming discounts planned.
i can`t register in the support page even using my envato login. Please solve it.
Please note that buyers have to register using the purchase code on the support platform. If the verification email didn’t come through, you can reach out to contact@lumenagecy.io for manual email verification.
Hi,
I just purchased the Ridy app from the Codecanyon, downloaded all the things and docs. But i have no idea how to proceed. Im not a programmer and i have no idea how to proceed to build the app and the admin panel. Can you help?
Thank you.
Hello,
Please note that these source codes are intended for developers. You can hire qualified developers to assist you in setting up or utilizing the item effectively.
What is the difference between this one and BetterTaxi?
There is a comparison table on ridy item descriptions which should help by making a direct comparison on aspects that they differ:
https://codecanyon.net/item/ridy-flutter-full-taxi-solution/34659003#item-description__ridy-vs-bettertaxi-next-generation
Before purchasing, I’d like to clarify how the delivery dispatch system works in detail. For example:
- Suppose there are 5 drivers (X1, X2, X3, X4, X5) and at the same time 3 customers (Customer A, Customer B, Customer C) press “Book Now.”
- Will the system send notifications to all 5 drivers simultaneously?
- If one order (e.g., Customer A) is already assigned to a driver, will the system then send notifications to all available drivers about the remaining orders from Customers B and C?
- Additionally, I’d like to know:
- How does the system decide which driver gets priority (nearest driver, fastest response, round‑robin, or broadcast)?
- What happens if no driver accepts the order — does the system retry, escalate, or cancel automatically?
- Can the system handle multiple concurrent bookings without conflict (e.g., two drivers accepting the same order at the same time)?
- Is there a queue or fallback mechanism if all drivers are busy?
- Are notifications sent via push, SMS, or in‑app only?
- Can dispatch rules be customized per merchant (e.g., assign only to drivers in certain zones)?
Thank you.
Hello
1-Ridy supports broadcast dispatch mode (e.g., all close drivers, up to 10 drivers, and within 10km receive the notification, and the first one to accept it takes it). However, BetterTaxi offers more fine-grained control over dispatch mode, with various options and parameters, such as Sequential dispatch mode (e.g., at the same time, only one driver sees the ride, with scoring, etc.).
2-The order gets expired.
3-Both apps have a Redis lock mechanism to prevent double acceptance even if hit at the same time.
4-Ridy would expire the order eventually after 10 minutes if no driver accepts it.
5-Ride notifications are sent in-app and via push. We haven’t integrated an SMS for ride, although the infra for SMS already exists if a buyer is interested in adding one.
Hi, one question before I buy: is there a chat function between the driver and the passenger?
Hello,
Yes, there is an in-app real-time chat functionality integrated into the app.
