143 comments found.
You are doing a great job but I just want to quickly suggest something as follows on the seller subscription plan:
1) Product Upload Limit
2) Wholesale Product Upload Limit
3) Preorder Product Upload Limit:
4) Digital Product Upload Limit
seller should be able to buy subscription plan using the unclaimed balance in their seller account also.
Regards!
Yes already those are under our item update pipeline.
SUGGESTION/REQUEST: Please consider adding the option to assign a specific commission rate to a specific seller subscription plan and add that commission rate to the seller if seller commission is enabled. Also add the option so a subscription plan can hide the time period valid/infinite.
Normally people are demanding category base commission system as we are providing. End seller commission system is not regular process that maximum customer demands. So if you will need such process then it will better for you to customize the item as your demand. According to your account information it has been seen that your support pack is expired from March 2025. So we are requesting you for renewing your support pack as soon as possible.
Maybe adding/creating a 4th Commission Type such as “subscription commission based rate” option would also be a VERY useful and great feature for this system.
If customer demnd will align with the same way what you are demanding then we will implement. We hope you will not avoid the matter of your support renewal which passed almost 01(one) year.
Hi, I have a technical question specifically about the multivendor add-on. Does the add-on allow each vendor/store to have its own payment gateway configuration (separate API keys per store), so that payments are processed directly by the vendor, while the platform only charges a monthly subscription and does not take commissions?
Also, is this achievable without modifying the core, only extending the add-on configuration?
Thanks!
We replied you same comment from another comment.
Hello Support,
I purchased this add-on from you today, but unfortunately, it’s not yet compatible with the new version 10. When can we expect a new version of this add-on that’s also compatible with the new version 10? I can’t install this add-on.
Best regards
Sorry to hear about your issue. Would you please us item support ticket from here http://support.activeitzone.com
Our support team will assist you cordially for this successful installation.
Hello sir Just adding Compatibility to version no features added to addons may i know sir whats the issue I want to purchase this addon too
When the main script updates, all add-ons must be checked for compatibility to avoid errors or conflicts. Developers review changes in functions, database, or APIs and adjust add-on code as needed. This ensures stability, security, and a seamless user experience.
Hello Sir,
I am an Active eCommerce user and I have some pre-purchase questions:
1. Is there any possibility to assign specific modules according to the subscription plan?
2. Will there be an option to set the number of employees (users) that can be added to an account based on the plan?
For example:
In the Silver Plan, I would like to allow subscribers to use only the core features, or optionally assign extra modules to that plan.
In the Gold Plan, I would like to have checkboxes for selecting additional add-ons that can be included in the subscriber’s plan.
Thank you for your interest in the Active eCommerce Seller Subscription Add-on.
At present, it is not possible to assign specific modules or add-ons according to subscription plans.
There is also no option to limit or set the number of employees (users) per subscription plan.
Thanks.
Any possibilty to add in future updates if yes when
At the moment, this feature is not in our roadmap. However, since we are continuously working across different areas, there’s always a possibility it could be considered in the future.
Hello sir
Is their any option to add subscription monthly base or for year fixed rate
Nope, not at this time. Thanks.
Hello Active IT team, Please reply to the ticket number #1619. In a little while, my paid support will expire, and my ticket has not yet been resolved. SiSkebab
Ok we will check and will take proper step to assist you cordially.
SUGGESTION: Please make the Product upload limit and duration OPTIONAL so that if it is disabled or left blank it does not show on the available packages as if the package can be for lifetime durations as well. Thanks
Thanks for your suggestion, we are noting this and in future we will try to implement it, Thanks.
Would also be nice if the “commission” can be shown/set per each subscription as it is done in your other product “THE SHOP”
The commission system operates independently from The Shop. Our platform supports multiple commission types, none of which are tied to or influenced by subscription plans. Thanks.
It has been 2 weeks that i am asking your support people to address. my issue. The reply comes after 4 to 5 days and they are just wasting time by asking rubbish questions. My ticket id is #1915. Please resolve my issue because i have renewed the support just to get that fixed.
Ok we will check your ticket and will take care soon.
Hello, Dear Active, I cant activate my Seller Subscription Add-on. without active i cant install. Please Help with inrtructione
Go to https://activeitzone.com/activation/addon and activate the add-on. Thanks.
Hello sir
Any plan to add domain and sub domain feature in this module.
I also send u a query but didnt get any response from supporting team
Hopefully youv’ve already been replied. Thanks
Yes im in contact with supporting team
Thank you
Thanks again.
Hello, sir. Congratulations on this wonderful system. However, I have a question regarding this module. Can every Seller can use all the other modules, or just the core Active eCommerce cms?
Thanks for your interest, every add-on could be used by seller, some of them needs to be allowed by admin. e.g. Refund could be used by all seller, but auction, wholesale these needs to be allowed by admin.
Just realized the activation issue, i was not alone for addons.
New issue, logical and not technical
Seller buys a package say Package A of 200 items. He uses 50 uploads making balance of 150
Now, he upgrades the package Package B of 500 items.
In a logical world, the balance should be 500 of package B and 150 balance of Package A making it 650.
Surprisingly, the addon shows Package B – Package A used (500-50=450).
Kindly correct it as sellers will sue us for such deals where it seemsd we are stealing there money
Kindly do not ask for credentials as again i will say – this is a lkogical issue and not technical issue. Check in your UAT systems , do a similar case study and fix this issue.
Let me know the update on this. We cannot use the packages till this is resolved. Ticket 1264 also raised.
Thanks for your valuable input! We will analyze the matter and consider it for future development.
Since this code is designed for a broad audience, it may not fully align with your specific business model. That’s why we provide the full source code, allowing customization to meet individual business needs. We appreciate your understanding!
I think you have not understood the issue here. Very basic stuff – you pay for 100 $ for 100 items, you used 50. Balance is 50$. Now you upgrade to 200 $ for 200 items How much should be the balance?
200, 250, 150? If you answer 200 or 150. Ethically its wrong. 250 will be the answer but your application is removing the balance of 50 from the first package and also reducing the used items of first package from second package. lol.
The logic is a problem here. If this is not fixed, we will request refund as this is not we or any company will like to deal with regulatory and legal issues with consumer protection forum in India or in US.
If you assume this is a requirement issue, i differ here if no one has raised this concern here. I will opt for refund.
This is not a specific business model. 1+1 = 2 is a global fact. But never mind, i understood where you are coming from (cost benefit of resolving this issue might be higher for you guys).
If the Bug is accepted as a feature, my concern is much bigger than 25$ spent on this addon
If still it is not accepted and corrected, i will only ask for refund as your reply shows that it is a feature – that worries me as it will be lived as feature and never be corrected and i have handle all lawyers in Bangaldesh, india and US.
We understand your concern, and we appreciate your detailed explanation. Our intention is always to provide a fair and transparent system for all users.
The current logic in the system resets the package limit upon upgrade, which is why the previous balance is not carried forward. This is how the package system was designed for a broader audience. However, we acknowledge that different businesses may have different expectations regarding how package upgrades should be handled.
As we provide the full source code, customization is always an option to align with specific business models. If you require a different calculation method for package balances, your development team can modify it accordingly.
While we are open to feedback, we request a constructive discussion rather than a confrontational tone. We sell a product, not a service, and our role is to provide the base system, which users can further tailor to their needs.
If you believe that our system does not meet your requirements, we respect your decision and recommend reaching out to Envato for a refund request, as we follow their refund policy.
We appreciate your time and feedback and hope to find a resolution that works for you.
Apologies if you felt it was confrontational.
What you said and explained above, if it would have worked that way, I would have kept it and tweaked my model and explained my sellers.
I am fine if it doesn’t carry forward but it’ even shouldn’t deduct my usage in old package from new packag . If I bought 2000 item package, it should show 2000 items and shouldn’t reduce items i consumed that was part of old package.
I may sound harsh cause we have other portals and had some terrible legal experience because of applications, hence worried.
I am open to discussion and explain your team the real issue if you are open to it via Google meet, whatsapp, wechat anything.
Again , even if I go by your business model… issue is , on upgrade system should show 2000 items if I have bought 2000 items and not deduct anything. I am less worried about balance forward. I am more worried it deducts what has been consumed as part of old package from new package.
Probably i am not able to explain the problem the way you could have understood.
Thanks for your understanding. We are currently discussing this within our team. Thanks for your insights in this matter.
Really appreciate and hold, looking forward.
.
hallo – are all these items activated once or is it everytime there is an update we have to go to your website to activate
Nope. If you will shift your domain or use your same purchase code on different domain then you will need to activate again.
hallo, i have just noticed, a seller can be upgraded from the backend, please include that in your next update
admin should be able to manually upgrade or downgrade sellers package
Noted your point, we will discuss it with our team. Thanks for your input.
I cannot even install this addon.
I have activated the addon and still i can’t install it.
Would you please send us item support ticket regarding this issue? We will check and help you to recover.
Hi When i tried to update the ad-on with this last update I am being ask to activate subscription add-on first. where i can activate it in my dashboard?
You have to activate it in our web portal. Here is the address https://activeitzone.com/activation/addon
I have activated successfully using this link, still when I try to do update I get different error message this time saying : Please use the key you have activated. I am sure that i am using the right info , even did couple of time to make sure.
Hello, Same problem @jestvpress
Could you please let us know the issue you’re facing? If it’s related to installation or activation, we recommend downloading the updated main files we released yesterday. This should help resolve your issue.
I am unable to update the active e-commerce seller subscription addon. It is asking to register the addon with the domain first. I am not familiar with the domain registration process for the addon. Could you please let me know how to register it? Thank you.
For this help please send us item support ticket from here http://support.activeitzone.com
hi after updating the addon, am getting an error
This addon is not registered with this domain, please register at first
i have activated it on the addon website for yours, but still getting same error
can you fix this issue please i think the issue is from your side
For this issue solution so please send us item support ticket from here http://support.activeitzone.com
