2144 comments found.
Hello LionCoders Team,
Thank you for your previous reply.
We would like to clearly explain our situation and concerns, as we are currently facing multiple issues with the system.
- 1. Customer Screen (Main Issue)
We are using two POS touch screens (cashier + customer screen).
Right now, every time we start the system or log in, we must manually drag and move the Chrome window to the second screen for the customer.
This is not practical for a real store environment.
What we need:
- The customer screen should automatically open on the second monitor
- It should instantly show all scanned products and totals
- No manual drag-and-drop every time
- This should work directly when the cashier logs in
Please let us know: When will this feature be available?
- 2. We Are Using Browser (Important)
We are using the system through Google Chrome because there is no Windows desktop application available.
We strongly suggest:
- A Windows desktop app version for better stability
- Better handling of dual screens
- 3. System Problems & Bugs
We are experiencing several issues:
- Profile/settings cannot be clicked sometimes
- Theme settings do not change or respond
- System feels slow and laggy
- Some pages (like settings) do not load properly
- Sales screen is complicated and not user-friendly
- Product search and adding items is not smooth
These issues are affecting our daily work.
- 4. Design & Usability
The system works, but:
- It does not look modern
- It has too many steps
- It is not optimized for fast retail use
We would like:
- A cleaner, modern design
- Simpler sales screen
- Faster workflow for cashiers
- Automatic customer + points detection when selecting customers
- 5. Login Improvement
We would prefer:
- Faster login method (PIN code instead of email/password)
- This is important for retail speed
- 6. Support Issue (Very Important)
We need to be honest here.
We have paid for support, but:
- We contacted you multiple times
- We only received one reply
- After that, no follow-up
We have been waiting for a long time.
This is not acceptable for a paid support service.
We expect:
- Faster responses
- Continuous follow-up until issues are solved
We like your system and want to continue using it, but these issues must be resolved for us to operate efficiently.
Please respond with:
1. Solution for automatic customer screen 2. Timeline for improvements 3. Help with current bugs
Thank you.
WE WILL LIKE IT loks . EG Retail Platform or better modern . https://products.egretail.cloud/docs/eg-retail-platform,
first and foremost, you should contact us through our ticket system. we don’t provide support on comments section.
1.1 relevant update has been released yesterday.
1.2 it is built for browser and has been advertised as such.
1.3 you mention some issues without any screenshot/video or access to your system for us to check! if you face any issue, you should contact through support with proper proofs so that we know where and what to look for.
1.4 it would be helpful if you could come up with something concrete/specific rather than generic comments. what’s not modern to you, may be cutting edge to someone else. we can confidently say that our system stands out in most aspects if not all, compared to other comparable systems. having said that, we are always willing to listen to customer feedback and improve. So, I suggest you do refer to specific use cases / examples and discuss them in our ticket system
1.5 please refer to the point above
1.6 I beg to differ as we are very serious about timely support. I can categorically confirm that there’s no pending ticket from you.
So, again, for any suggestions / issues do contact us through our support ticket system
also, the link you gave leads to 404 error page
I am having difficulties using this application. I have recorded all inventory on it. I am able to access the right amount of inventory. Other workers dont get the right inventory.
we didn’t quite understand! please make a video or write in detail with screenshots and contact through support – lion-coders.com/support
Hello,
I tested embedded barcodes (EAN-13 starting with 21 for weight/price), but it’s not working in POS.
Does SalePro actually support barcode scale (embedded barcode parsing)?
If yes:
- How should the product be configured (PLU or normal barcode)?
- How is the weight extracted and applied as quantity?
- Where exactly is this configured (Barcode Settings or elsewhere)?
If not supported natively:
- What is the recommended way to implement it (custom JS, module, etc.)?
I need the exact method to make it work with a scale barcode.
I tried changing the theme under theme settings but nothing seems to change. I changed to #10B981 as primary color and nothing changes. I would like to use #10B981 as my primary color .
And is it also possible to change the icon color from purple / indigo to any other color of my choice
Hi, I can’t see documentation anymore, The application has been crushed after update to latest version, some feature is gone. When I reinstall, with the new database, db.Oh server just snapped!
Hi, I just purchased and installed, but the database isn’t empty. How can I make it completely empty? Thank you
Nevermind, I found it. Many thanks.
We could not find any demo available for this product, and the mobile apps do not seem to be working. Could you please provide a working demo and ensure the apps are functional?
please check again
Mobile Apps & SAAS Demo still not working
Do you provide Super Admin access with this product? I could not find any Super Admin demo link in your demo section. Could you please clarify how exactly you deliver the product and what type of access is included?
Also, I have tried calling your support mobile number several times and sent messages on WhatsApp, but I have not received any response yet.
I would appreciate it if you could please respond and clarify these points. Thank you.
Live Search for products both at POS and “Add New Purchase” is not working. Please check this and also check on the SaaS Platform.
we don’t face any such issue. if you do, please contact support – lion-coders.com/support
I am unable to create ticket anymore. Anytime I try, this is what appears. LINK HERE (https://snipboard.io/8pAaIX.jpg). Also, refer to this screen recording here (https://streamable.com/q2vwbe). Standing by; Thanks
pre sales questions can you confirm please what php version should I use? thank you
php 8.3
sorry to ask but it is the maximum or the minimum, I mean can I use 8.2. thank you
no you can’t as the Laravel version requires php 8.3 or above. also, it might not be a good idea to use older php version anyway. you can simply ask your hosting provider to update your php if it is not already available for selection
I see that some users are having installation issues. If my installation fails, will you install it?
as long as you have valid support, we’ll definitely help.
Is it available desktop App as well?
it works in xampp / laragon and a desktop version is coming soon with online/offline sync feature
when can i expecting this feature?
I have a requirement now
by next week
Thanks for your positive feedback. Once you ready desktop application and let me know, Thank you.
What is the status “xampp / laragon and a desktop version is coming soon with online/offline sync feature”, As you mentioned this week is ready
Any Update my Question?
I have urgent requirement, Please give the update
Any update on this “it works in xampp / laragon and a desktop version is coming soon with online/offline sync feature”
Hi, you’ll be notified once it is released. it is in final testing phase and we are taking time to ensure that it works as expected
Any update?
Hi I am looking for Vehicle Management system for Vehicle Garage like that : http://tyresoft.co.uk/tryesoft-core.html Can you please check and let me know can any of your management system can use ?
Hello Support,
Please help to check issues, app can’t connected to server. message error ” Server Error” when scan qr from app setting
if you are trying demo, you can simply use demo login details-
username: admin
password: admin
No, i already deployed on my hosting.
then please contact through support lion-coders.com/support
Ticket ID is- 29875
please create ticket with your app purchase code. As that will deliver the ticket to relevant team.
Also your SalePro support has expired and as such when you create ticket with SalePro purchase code, support staff will ask you to renew your support
i have dropped ticket. please help to check and fix it for us. Thanks
Hello Team at LionCoders,
First of all, we would like to say that we really like your Sales POS system. It has helped our business a lot, and we appreciate the work you have done. The system is stable and useful for our daily operations. We operate physical retail stores with two cashier touch screen POS terminals (Premax touch screen). Overall, everything works well. However, we have one main issue regarding the customer display screen. Currently, every time the cashier logs in or when the system restarts, we must manually cast or move the screen to the second monitor for customers. This process is inconvenient and time-consuming for us. What we need is: The customer screen to automatically open on the second display. It should automatically show on the customer monitor as soon as the cashier logs in. No manual dragging or casting each time we restart the system. Since we use two POS touch screens in our store, this is very important for smooth daily operations. Additionally, we would like to ask if you are planning to release a new, more modern POS interface design anytime soon. A more modern look would be very interesting for us in the future. For now, our main priority is finding a permanent solution for the automatic customer screen display. We appreciate your support and look forward to your response.
please contact through support lion-coders.com/support
Hi. What printer is required for POS receipt printing?
any thermal printer should work
Hello, please reply to ticket #29563 as soon as possible.
hi, we don’t work 24/7. you’ve been replied to even late last night!
Well, I wasn’t aware of that. I appreciate your effort in replying so late. Could you please check the ticket in the support section and take the necessary action? Thank you again.
helo guys i cant see the database to import from the downloaded files
database doesn’t come in the package. just follow installation documentation. if you face issue, contact through support lion-coders.com/support
manged to dump it but still having issues install in xamp
i did write for you
I cant see the database file from my files downloaded
What’s the new update change log?
check on product page
NO FOUND INSTALL NOOB
Hello
Kindly respond to my ticket
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