1249 comments found.
Purchase code not working on my localhost. Assistance needed. Ticket already created. SUP-001661-260201
Hello,
Your ticket will be addressed during our standard operating hours within the standard support response periods.
Axis96 Support team.
Awaiting for your team to address my issue ASAP. As i am still facing the same issue
Our team was actively communicating with you at the time you posted your comment. Be patient to receive communication from our team whenever it has been picked up.
I’m outlining your issue here so that we are all on the same page. You are experiencing an installation problem in your local environment. We have tested your license code on our side, and the installation works correctly.
For this reason, we recommend setting up the installation on a subdomain of your domain. This will allow us to verify that the issue is not caused by your local environment and proceed with proper troubleshooting.
Whenever, you are ready to proceed with out recommendation, please create another ticket for review.
We are unable to run campaign sending again and again but still not going through even the cron job is perfect and performing well kindly check and let me know if you guys fixed this issues
There has been no issue with campaign sending, our backlogs have no such issue (otherwise it would have been categorized as a P1 issue). The problem you’re experiencing is related to your setup. Please review the documentation on configuring cron jobs or Laravel queues. If you require assistance with the setup, feel free to create a support ticket and we’ll be happy to help. Kindly note that server-side setup support is a paid service.
is that possible if you can share video for setting up the cron or laravel que
Unfortunately we don’t have a setup video, however we have created concise instructions on how to run the setup. If you are not technical enough, I suggest that you find the services of someone well versed in running a queue setup for Laravel, if you don’t want to engage us.
Is shopify plugin is coming ? Earlier you guys have committed to publish in Dec,2025 ? Any update on this ??
Still in the works.
Any tentative timelines ??
Unfortunately we don’t have a specific timeline at the moment.
Hey team
i just update the software with new updates, now i am seeing below error
500 we are sorry, but the page you requested was not found
help me to fix this and why this issue come
Please check on our documentation on how to update. We’ve migrated from laravel 10 to 12, so you need to go through the update process slightly differently.
check Ticket Ref: SUP-001648-260126
We already replied to your ticket.
Ticket reference: SUP-001648-260126 Awaiting response
We’ve been in touch.
It’s a good script, but I’ve been following you for a year and I’m still waiting for the add-on to be able to log in via QR code, and you still haven’t released it. Are you really planning to release something similar?
Unfortunately no, Swiftchats will remain to consume the Meta API only as alternatives are prone to lead to banning of WhatsApp accounts.
Hello team,
New update returns 500 after run update script from the admin side, i have also tried to change the environment to local
If automatic update fails, run the manual update. Ensure that you have downloaded the latest files and follow the updated installation instructions here https://swiftchats-documentation.axis96.com/get-started/update
I also tried downloading the updated ZIP file from CodeCanyon and replacing the files from the update folder, but I’m still getting the same error.
Ensure that you have the latest folder from Codecanyon.
yes, i also tried to run “composer install—no-dev—optimize-autoloader” as mentioned in the update guide, still facing the same issue on both the admin and manual update
Create a ticket for help on the same.
Hello team,
What’s the ETA for the given bug report?
Look out for the next update, all issues are put in our backlog and are resolved depending on the complexity.
Are you serious? I created a support ticket (SUP-001641-260124) on 24 January 2026, reporting an issue where any file upload above 1 MB returns an error. Ken M. replied on 30 January 2026 and assured me that this issue would be resolved on a high-priority basis and that an app update would be released ASAP. Now I’m being told that I have to wait until the next update, which is taking too much time—most likely until next month. This is extremely disappointing. I genuinely appreciated your product in the past and continue to appreciate it. However, the real issue here is the response time and the level of support. This is exactly why many users are not renewing their support plans, a concern I have already highlighted multiple times in the past.
Please renew your support at the earliest for us to engage.
Just to put it here, your support period elapsed on January 2025, you have never renewed and we have always tried to help you to the best of our ability.
Reread your own comment, you expect support from us, actually demand, without having renewed support for more than a year?? Be serious. You should actually be greatful that we’ve resolved your tickets during that period when you did not renew support.
Axis96 Support Team
Hello, team, you have a great project, congratulations, but nowadays it is already possible to connect via QR WhatsApp Web without having to remove the phone number. I kindly ask you to consider a solution for this soon. My next question is when you plan to launch the next update and if you plan to add QR connection to link devices.
Unfortunately no, Swiftchats will remain to consume the Meta API only as alternatives are prone to lead to banning of WhatsApp accounts.
Hello Team,
First, I would like to appreciate the Axis96 team for this wonderful app. I just wanted to remind you of a few minor but important points that are still not completed since I purchased the script.
1. The discount is still being calculated after the total. The actual discount amount should be deducted from the subtotal, not the total. 2. An unread filter is missing in the chat section. 3. ETA for the next update?
I hope these issues can be addressed soon.
We acknowledge the issues and they are actively being looked into.
Hello Team,
Any ETA for the upcoming update?
Six months without any updates? Was the project abandoned?
We are gearing up for a major update. Stay tuned.
When your going to Update Shopify plugin integration
We don’t have a Shopify addon.
i know but i ask if will publish update 3.0 and new integration for Shopify
Any reply?
Shopify is in our plans, however, we can’t provide an ETA at the moment.
how to setup abandonment woocommerce ? any help videos or documents
Reduce Cart Abandonment – Engage customers at the right time with proactive messages.
Hello, we can’t track your purchase of the woocommerce addon. Create a ticket on the support desk for help with valid purchase code.
is there any one who can guide me that how this system works actually i am facing some issue
We’ve been in touch.
sir please look into my ticket i am facing little issue please reply on my 2 ticket
We’ve been in touch.
When your going to Update Shopify plugin integration, .?
It’s in our plans but we don’t have a definitive ETA at the moment.
What is the estimated cost for this build, or pre sale question can we modified code according to our requirements, using hiring a devp team
When you purchase you have full access to the source code and can customize to your needs.
Hello,
I purchased the extended license and all available add-ons, which clearly mention priority support. Despite this, I have been waiting more than 3 days without any proper response or solution.
I already:
1.Shared full VPS access
2.Confirmed Business Manager is active with payment
3.Reinstalled multiple times
4.Followed all documentation
The issues are reproducible and clearly related to broken campaign logic, not server or WhatsApp activation. Campaigns remain stuck in Scheduled / Processing / Pending, making the system unusable for production.
At this point, the lack of response and unresolved critical bugs mean the product is not usable as advertised. If priority support cannot be provided and the core issues are not fixed, I am formally requesting a refund.
Please advise immediately on how this will be resolved.
We are currently on holiday and will be back on the 2nd of January. Happy holidays!
No support no response. Are you kiding?
We’ve responded to your queries.
hello do you have mobile app if yes please share it with me, and i want to ass my own payment get way for that i need custom work
hello do you have mobile app if yes please share it with me, and i want to add my own payment get way for that i need custom work
Hello, unfortunately we do not have a mobile app
After purchase, I installed and reinstalled this system 4 times, and every time I faced serious bugs. This is not a one-time issue. Please fix these problems properly or stop selling this product until it is stable. Customers should not be paying to beta-test a broken system.
Ticket Ref: SUP-001622-251223
Hello,
Thank you for your feedback. We offer a free installation service on purchase, which is recommended when issues arise to ensure proper setup, this should have been your go to once you experienced issues with installation for the first time.
Based on your ticket (SUP-001622-251223), the issues are:
1. Campaigns failing – usually because the WhatsApp account is not activated (payment or ban), messaging limits are exceeded or you are using a temporary token that has expired (Most common issue and that is covered in our documentation).
2. Stripe webhooks not completing – typically due to server restrictions blocking incoming requests.
These issues are not caused by system instability but by environment or configuration factors. We’re happy to assist with a fresh installation or review your setup and logs to resolve them.
You should read properly my ticket first than reply. send a auto reply i think
We’ve been in touch.
Hello team…
Do i have any update on my ticket SUP-001617-251216
I am still waiting for you to be in touch with me
your resolution on this ticket and the basic bug fix helps everyone
We’ve been in touch.
i need full demo test to test everything before i buy it
Please use the demo at swiftchats.axis96.com
