156 comments found.
Hi,
I want to deactivate a license from a website (emcskincare.com) where the plugin has been deleted and I no longer have access, and activate it on another website. How can I do this? Because my account does not give me this option.
Thank you.
Hello,
Thank you for reaching out to us.
We’ll help with that. Could you please create a support ticket on this Support Forum?
Best regards.
Hi there,
Can we disable the message bar and display only the small progress bar on the cart and checkout pages? Additionally, is the small progress bar compatible with WooCommerce blocks?
Thank you!
Hi there,
Thanks for your interest and for reaching out with your questions.
Yes, you can. Just use conditional tags to hide the main Free Shipping Bar and show only the small progress bar. And yes, the small progress bar works perfectly fine with both the Cart and Checkout blocks.
Best regards.
Pre-purchase questions
Hello, good morning. We have a few questions before purchasing:
Our store is based in Chile, and we’re planning to implement several Free Shipping zones within the country. We noticed that your plugin offers IP detection, and we’d like to confirm the following:
1. Is the IP detector accurate within Chile’s regions and municipalities? For example, could we create a Free Shipping zone for the Capital Region (36 zones in total — one rule covering all of them), and separate zones for the rest of the country (approximately 1000 km away)? Is this possible with your plugin?
2. Does the plugin automatically detect the shipping zones already configured in WooCommerce?
3. Just to confirm: when you mention IP detection, does the plugin rely solely on IP addresses or does it use geolocation? Is there a risk of false positives? How does the plugin handle connections made through VPNs?
4. Do you offer a refund policy?
Best regards,
Hi there,
Thanks for your interest and for reaching out with your questions.
Shipping zones are created and managed directly under WooCommerce → Shipping settings. Our plugin detects based on the countries/regions defined there. You don’t create zones inside our plugin, so we don’t manage them separately.
Regarding refunds – we do provide refunds if the plugin doesn’t work as described, or if it hasn’t been downloaded yet. Before purchasing, we recommend trying the free version first to see if it meets your needs: https://wordpress.org/plugins/woo-free-shipping-bar/
Best regards.
Hello Angela, thank you for you reply
I didn’t understand at all what you tried to mean, i will try to be more specific with the questions
1. Will your plugin detect all the shipping zones in our wordpress?, of course, we will setup them
2. will it be possible to have several amount/prices defined to these different shipping zones? is there any documentation regarding to this? How (if possible) these several conditions will be displayed on the website?
3. Do we need to create different free shipping methods?
4. Regarding to refund … the main goal with pre sales questions is that you can clearify all these questions, if possible or not to do these things and how will be the behavior, as you might understand.. you dont have a trial demo to test all premium features by ourselve and demo site provided just show frontend options.. Regards
Hello,
If you set up your zones inside the WooCommerce shipping settings, then yes – our plugin will detect them. You can define different amounts/prices for those zones directly in WooCommerce as well. Please check this tutorial video to see the setup in action and confirm if it fits your needs: https://youtu.be/25nsSu5j9Q8?si=o7EVTKL51uejZ1vd&t=38
And yes, you will need to create separate free shipping methods for your different zones.
Please take a look at the video first, and then we can continue if you still have questions.
Hi there,
I’ve been testing the free version of your plugin on my website and noticed a small issue on the cart page. When product quantities are updated via AJAX, the progress bar and the free shipping message don’t refresh accordingly.
Could you please take a look at this? Based on your feedback, I’ll discuss with my team whether we should go ahead with the premium version.
Thanks in advance!
Hello,
Thank you for reaching out to us. Could you please create a support ticket on this Support Forum so we could take a direct look?
Best regards.
Can I create two progress bars for free shipping? For instance, spend $25 to achieve free economy shipping and spend $60 to achieve free expedited shipping. Is this possible?
Hi,
Thank you for reaching out.
I’m afraid it’s not possible. Our plugin changes the free shipping required amount based on ID and not the shipping method at the moment, unfortunately.
Best regards.
Hi,
Thank you for reaching out to us.
For now, we don’t have any option to show/hide the progress bar on a page and hide on the other. We’ll take a deeper look at this in the future.
Best regards.
Hi, my pre-sell question is: can we hardcode the amount for free shipping in your plugin, so it will not require the free shipping to be avaiable? We use third-part delievery plugin and it includes free shipping option, so when woocommerce free shipping is ON ( to work with your plugin ) we cannot associate the delievery with our courier plugin and generate the waybill.
Hi,
Thank you for your interest in our plugin. Unfortunately no, our plugin requires WooCommerce’s free shipping option to function correctly. It is designed to work specifically with WooCommerce’s shipping settings. When it comes to 3rd plugin, it would be compatibility issue that we can’t guarantee.
Additionally, we do not support modifications made outside our official development team. If you need a custom integration with your third-party delivery plugin, and you decide to make it your own, I’m afraid our team can’t support that further.
Best regards.
Hi there – will this work with the DHL shipping plugin – DHL Express Live Rates ?
Thank you.
Hi,
Thank you for reaching out to us.
Our plugin can work with free shipping method of WooCommerce. As for your compatibility concern, I would recommend testing our free plugin: http://bit.ly/woo-free-shipping-bar
Best regards.
Hello:
The page you use to display the preview is not working properly, you have some problems in the theme.
On the other hand, when the minimum amount is reached and the success message is triggered. is it possible that the element with id “wfspb-main-content” is being duplicated?
<div class="wfspb-lining-layer">
<div id="wfspb-main-content">
<div id="wfspb-main-content">Congratulation! You have got free shipping. Go to
<a class="vi-wcaio-sidebar-cart-bt-nav-checkout" href="https://www.yourdomain.com/checkout/" title="Checkout">Checkout</a>
</div>
</div>
</div>
Hi,
Thank you for your attention to detail and for caring about the plugin’s functionality. Yes, we’re working on rebuilding our demo site. It’ll be done soon.
If you encounter any further issues or need help resolving this, please feel free to open a support ticket on this Support Forum. We’re here to assist you!
Best regards.
Hello, does this plugin work with Table Rate Shipping? https://codecanyon.net/item/table-rate-shipping-for-woocommerce/3796656 Thanks
Hi,
Thank you for reaching out to us.
Our plugin can work seamlessly with WooCommerce, but we haven’t specifically built compatibility with the plugin above. However, you can try our free plugin: http://bit.ly/woo-free-shipping-bar
Best regards.
Hi, I was wondering if you guys are planning to add support for HPOS in woocommerce for your plugin? I am unable to upgrade to this woocommerce feature because the plugin is incompatible. Thank you for your help on this.
Hi,
Thank you for reaching out to us.
Our plugin released compatible version with HPOS since version 1.2.0 – updated on Aug 8th, 2023
May I know what problem you’re encountering while using this feature with our plugin?
Best regards.
Hi, I have pro plugin, free shipping bar and small bar do not reste to 0 or refresh when I delete a product from the cart, for example: free shipping is 150 €, I add a product of 75 € the bar appear with correct value and missing amount to get free shipping, but if I delete the product the bar doesn’t change even if the cart is empty, kind regards
Hi,
Thank you for reaching out to us.
I don’t encounter this issue on my site. You can try our demo page, the message changes right after removing an item from cart
Please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
I just got a message that says that my auto updates have expired and I will have to manually update the plugin from now on unless I renew the license? Where does it state this on your codecanyon page?
Hi,
Thank you for reaching out to us. I understand your concern about the auto-update notification, and I want to assure you that your satisfaction is our top priority.
The auto-update feature is linked with the Item Support duration. When the support period expires, the auto-update convenience is affected. However, please be assured that you can still update the plugin using other methods—either automatically or manually. We have detailed instructions to guide you through this process. I’ll leave the instruction link here for your convenience – please visit part III: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/
If you have any further inquiries or need assistance, please feel free to reach out. We’re here for you. Your trust means a lot to us, and we want to ensure your experience with our plugin remains positive and hassle-free.
Thank you for your understanding and continued support. Best regards.
Hello, After the update all the settings changed and now I have an annoying blue top bar on almost every page! Why is there no option to disable the top bar completely? We can choose “Position”, “Style” but there is no option to disable it at all…. What the heck… I have conditional tags !(is_product()||is_cart()||is_checkout()), also I checked “Home”, “Product gategory”, “Product tag” in settings, but still I see this …. panel! An update should make the plugin better, not fray the developer’s nerves.
Hello,
We truly regret the difficulties you’ve encountered with our plugin. We understand your concerns, especially when it comes to a smooth experience for users.
Can you please create a support ticket on this Support Forum. We can certainly take a look for you.
The Forum above is for both pro and free users so you can open tickets there, no need to renew your item support.
Best regards.
I cannot create a ticket there: It shows: “You can not create topic at this category forum. Please renew or enter your purchased code.” Although I have l logged in. It iseems that it requires me to purchase support but I do not want o do it because all this years plugin worked well until the last update. It is not a good idea to make a bad-working update and then ask to pay for support to fix it.
I managed to create a ticket. Please ignore the previous message. Thanks.
Yes, we receive it and our team is looking into. I’ll keep you posted.
Hello there!,
I need to change the language of {checkout_page} , because my site is in spanish and not recognize the language by default to change that string and with the .po and .mo it’s not possible, let me know how to change that.
So, I have an issue with the plugin because the bar it’s not showing as I want, only it shows in the side cart and when the user reach the amount for free shipping, but the bar with the progress bar it’s not showing.
Hi,
Thank you for reaching out to us.
Can I take a direct look at the issue on your site? I may have to check the settings first. Please open a support ticket on this Support Forum. I’ll be on it.
Best regards.
Hi,
As far as I see this plugin only works with “Woocommerce Native Free Shipping Methods”. Is there a way to make this plugin to work with other (non native) Free Shipping Method (provided by third plugins). Thanks.
Hi,
Thank you for reaching out to us.
I’m afraid we’re unable to ensure our plugin can work with Free shipping method of plugins other than WooCommerce. Compatibility issue with 3rd plugins is complex, there’s still conflict.
May I know which 3rd plugin you’re using for free shipping? Should you notice any problem, please let us know. We’ll do our best to find a solution.
Best regards.
Thanks for your answer. I use this plugin https://codecanyon.net/item/table-rate-shipping-for-woocommerce/3796656 It is a very popular plugin (20,914 sales). I would be really great to get them to work together. I can send you this plugin if you need it. Let me know.
May I know the compatibility issue you’re encountering when using 2 plugins?
Hi Angela, The issue is that your plugin only detect the Woocommerce Native Free Shipping Method.
If I create a free shipping method using the Table Rate Shipping plugin your plugin does not detect this free method.
I hope you understand me 
Do you mean our plugin doesn’t show free shipping method when customer should have with Table Rate Shipping?
Yes, I can create a sandbox for you to let you check it.
Okay, please send me an email to support@villatheme.com
We’ll check the possibility to build compatibility with the plugin and let you know.
Hello,
I have a shipping zone with No free shipping available. In the checkout page when this zone is selected the ‘success message’ is shown.
I understand that this happens because the plugin requires a “Default Free Shipping Zone” capture here: https://drive.google.com/file/d/1kjOoNMU9esHNgVJxWjfFXgkCXuYSPioq/view?usp=sharing
How can I sort this out? There will always be zones with no Free shipping available. In this situation the “success message” should not be shown.
Thanks.
Hello,
Thank you for reaching out to us.
I need to check this on your site. Please create a support ticket on this Support Forum. I’ll be checking.
The Forum is for both free and pro users so you’ll be able to create tickets there regardless of Item Support duration. No worries.
Best regards.
Hi,
is it possible to have more than one level of shipping cost below the free freight limit e.g. Free shipping above 1000, shipping cost 95 for orders from 500-999 and shipping cost 65 for orders from 1-499?
Best regards Bengt
Hi,
Unfortunately, our plugin does not offer this feature.
Best regards.
pre-sale question
1) i would like to ask if i provide free shipping only to italy and the customer’s ip is in italy then the free shipping bar appears (yes?).
2) Then if he selects in the cart to calculate shipping costs for another country or at checkout page a shipping country other than Italy, then the bar is deactivated?
3) Also if the ip is from another country and at checkout page (or cart page) the customer selects shipping country “italy” then the free shipping bar will be appear?
4) is it possible to use shortcodes with elementor so as to display free shipping bar wherever we want? or only on the top header or bottom?
5) Finally, you wrote that …. “To handle WP’s Conditional Tags, this plugin uses eval() which is very dangerous because it allows the execution of arbitrary PHP code”. So is it possible for someone to use your plugin in order to execute php code OR what you means is that only if the admin use unproper conditional tags then this may cause a problem. could you explain it more?
thanks
Hi,
Thank you for contacting VillaTheme.
Yes, all of your requests (1,2,3,4) are possible with this plugin.
5. In terms of the notice, we mean to caution you when using WP conditional tags, because it requires code knowledge to use proper conditional tags to meet requirements, and if used incorrectly, it may result in unexpected effects.
Best regards.
Hi, when I open the side cart, the shipping bar conflicts with it. How can we put it behind the side cart when one open it? Please help. https://snipboard.io/kMTxIl.jpg
Hi,
Thank you for contacting VillaTheme.
Please contact our support forum, and we will help you with this issue.
Best regards.
