3914 comments found.
Hello, just a presale question,does the system has Custom SMS module ?
Hello, Rocket LMS is integrated with several providers but there is no option called “Custom SMS Module”. You need to integrate the platform with your desired provider. Regards.
Is it possible to use the certificate download feature without using a third-party API?
Hello, unfortunately, this option is not available in the current version but we are thinking about manual certification option that will help you define certificates without API. Regards.
How to lunch a live course where the candidates will have to attend like online sessions through Google meet or zoom meeting and then the session will be uploaded later ?
Hi, for support please contact our team in CRM. We will help you. Regards.
Right I have been very patient here. CAN YOU PLEASE LOOK AT THE SUPPORT REQUEST I’VE SENT YOU?! I can seen people complaining about how slow you are at attending to your support requests but they these are fairly old comments, so I thought you might have changed. Clearly I was wrong and your way of working hasn’t changed! I need to work on the site and I can’t because the site is PAINFULLY slow! I’m giving you another 24 hours to attend my support request. Otherwise you can keep my money and I will just buy another script from somewhere else. But if this happens, rest assured I will leave a review about the support AND the script you’re selling here… 24 hours!
Hello,
We try to answer all tickets as soon as possible, but it is expected to review support policies espically weekend days or support response timeframe.
Thank you again for your attention.
Regards.
Does this have tutor bird like features. I need to enroll my own tutors and provide 1:1 direct classes to students. i cant create course as it is not batch. For example for maths tutition for class 12 when i enrol a student i should be able to provide resources and book meetings with that student alone. Is this possible.
Hello, This option is available. You can use the meeting packages feature for conducting the mentioned scenario. Regards.
Hello,
Sorry for this unpredictable problem.
There is a problem with our server that our server manager is working on.
If you want to activate the platform urgently, please contact rocketsoftsolutions@gmail.com.
Please don’t forget to share your item purchase code, Envato username, and your desired domain.
Regards.
You can find your purchase code according to the following link: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Respectfully, you can directly submit your license on CRM. Regards.
Your license validation process seems quite complicated and time-consuming. It has been over a week since I made the purchase, and I am still unable to activate the product.
I have already added the domain and license details in your CRM, but the product has not yet been activated. Kindly look into this on priority and help resolve the issue at the earliest.
Thank you.
Actually, this is the simplest solution.
When you install the product, you will see the activation screen, and you need to just enter your purchase code.
This is not a complicated solution.
You are using Xampp, and a simple missing parameter could prevent activation.
We have many users who are using the product locally, as we explained in the first ticket, but we suggest using a live hosting plan so we can provide direct support to you.
Regards.
YOUR DEMO is not working
Hello,
Sorry for this unpredictable problem.
There is a problem with our server that our server manager is working on.
It will be resolved soon.
Regards.
You can check it now.
installation error “Symfony\Component\Mailer\Transport\Dsn::__construct(): Argument #5 ($port) must be of type ?int, string given, called in /home/LPUguru/web/lpu.guru/public_html/vendor/laravel/framework/src/Illuminate/Mail/MailManager.php on line 186”
Hello, please contact our support team in CRM. We will help you. Regards.
It is possible to use a customized Stripe link, but I need the Stripe links to be customized with additional fields.
Hi, Rocket LMS is integrated with Stripe but unfortunately, the mentioned option is not available. Regards.
Okay, but is it possible to add a custom field to your payment form? Does it have a webhook?
Sorry, this option is not available from the admin panel side.
Payment gateways are failing when using South African Rands
But working with USD
Anyone else noticing this with their countries currency?
Hi, for support you can contact our team in CRM. Regards.
Hello, I have a pre-sales question.
I simply want to sell courses to users. No instructor, no organization needed. Can I disable this?
Hello, Rocket LMS is suitable for selling courses as a single instructor solutions. You can disable options like become instructor and organization. Regards.
Thank you for your reply. One feature I’m very interested is the “Gift” feature. When a user purchases a course as a Gift and enters the other person’s details, what does the other person receives on email? Is it a unique link? And when the other person opens the link, what happens? I wanted to test this but the demo does not allow it.
Hiya bud. Any chance you can reply the above so I can decide whether or not to purchase. Thanks
Hello,
Sorry for missing your message.
The other person will receive an email at the scheduled time.
Also, when the gift recipient logs in to their account, a modal will be displayed to them automatically, including the gift information, and the gifted course will be visible on their panel.
Note: You can personalize emails text and content.
Regards.
Thank you for your reply. If the user purchases a course for themselves instead of send as a gift, can the user still send the gift or we need to cancel, refund and tell the user to place another order as gift?
You’re welcome. As you mentioned, they need to get refund and submit another request for gifting the course. The gifting and purchase processes are separate and it is not normal to use them interchangeably.
That’s brilliant. Thank you. One last question, I only need a few plugins, not all. Once I purchase the plugins can I only install the ones I need? Just so it won’t over clutter my menu.
Hello,
Unfortunately, there is no option to buy specific plugins.
You need to purchase the plugin bundle to receive all future updates.
If you check our sales, most of our customers purchased the plugin bundle because it is more affordable.
You will get all future plugins for free.
You can disable your desired plugins and manage your side menu.
Regards.
Hiya bud. I sent a support request yesterday. Can you please look at it as a matter of urgency? I need to work on the site and I can’t. Many thanks
Hello,
Sure, your ticket will be reviewed in regular support process and we will answer it as soon as possible.
Regards.
Does this script support subscription then only student have access to the courses / subjects ?
Hi, this option is available. Regards.
Included in the base script?
The subscription feature is a part of the plugin bundle. Regards.
This is amazing script but! Why can’t you make it simple?
What’s wrong with the theme builder? It’s a headache to edit it without a visual editor; editing by field is so complicated…
If you are trying to save, and get an error, you are redirected to a new page with this message. Oops, something went wrong error? Can’t you just point out where the error is not redirection on new page???
If you want to delete in bulk, you can’t. You have to select and delete one by one. And this is my question before I buy it.
Hello,
Thank you for your comment.
With all due respect, using a comprehensive feature like the theme builder with a pile of options and features without reading its documentation doesn’t seem a reasonable action.
The result you see in the theme builder is the result of about a year of teamwork to provide the most comprehensive solution, and there are many reasons behind the logic you can now experience after reading the documentation.
The bulk delete option is unavailable, but there are no errors or issues in the workflow.
Regards.
Hi, I never took any support for updating my site since i am using this LMS because i have updated myself after each updated relesed BUT this time I am using V 2.0.1 https://prnt.sc/zOv1FLCee1Ff And I tried to Update my site to Latase Version 2.1, I followed the exact steps given in V 2.1 Documentation PDF but after many attempt it is not updating to this version with both methods 1 & 2 given there https://prnt.sc/DQhRzEgeKLFq , why?
Hi, for support you can contact our team in CRM.
Hi, I checked the demo. I have a few queries.
1. From the admin side, can we assign a course to a student? 2. I see that the instructors can edit the course and submit it for review but who will actually review the courses? I do not see any notifications received in the admin side. 3. For students, OTP based login enabled in this solution? 4. Does it have any metrics, such as the watch time of a course by a student? How much time is taken by a student to complete the quiz? 5. Can we set conditions like, only if a student completes a video, they will be able to watch the next video? 6. Are there provisions to set a quiz after each session of videos? And only if they pass, move it to the next video? 7. Does this prevent taking screenshots of the contents?
Hello,
1- Yes, it is possible.
2- Admin and staff can review courses, and notifications will be sent to the admin.
3- The OTP login option is not available.
4- Yes, the watch time option is available as “Learning Activity”. You can set the time for quizzes but the completion duration will not be recorded in the current version.
5- Yes, this option is available as the “Drip Content” option.
6- It is possible to include quizzes after each section of the course, but it is not possible to limit watching videos to passing quizzes.
7- This option is not available since there is no accurate solution that works for all contexts.
Regards.
BEWARE! I have version 1.9.7 and I requested the updates so I can keep up with the newest version, support is asking for support renewal, You are obligated to give the necesary files to update your script, at least a support page where you can download the updates and follow updates procedures. This is the only developer that I had bought something from that won’t give updates files unless I renew support. I’m not asking for them to update the script for me, I want the update files and documentation for each update.
Hello,
When you purchase Rocket LMS, you will get six months of free support.
Some customers like you also are qualifed for one month of VIP support.
You used both plans.
By the way, if you just need files, you can open a ticket and get files without renewing support.
If you want technical support, it requires renewing support.
Regards.
I opened 2 tickets and support is asking for the renewal 
I just opened a new ticket 
Suddenly, the system doesn’t work..
Can’t update the license key even.
“Error updating license with remote server.” #24916
Hello, if you created a ticket in CRM, your ticket will be reviewed in regular response time. Regards.
Hello, I have shared hosting on hostinger, is it support to run this rocket lms? Or there is any other requirements? And I plan to sell all my courses on my site then what license do I need? Thanks
Hello, Yes, Rocket LMS is compatible with Hostinger shared hosting plans. If you want to sell your courses only, you can use regular licenses. Regards.
Can you please check my website, after installing Rocket LMS, I get this [link removed] :cry:
Hello, kindly contact our team in CRM. Regards.
Under the official licensing terms of Envato, an Extended License is not required merely because an end product enables payments, monetization, subscriptions, wallets, premium access, revenue share, or any other mechanism by which users pay money. This includes SaaS end products. The presence of paid features does not, by itself, trigger an Extended License requirement.
The distinction in Envato licensing is specific: an Extended License applies only where the item itself is being sold, redistributed, white-labeled, or provided as the core product or deliverable (for example, resale of the script, turnkey installations for clients, or distribution of the item as a product). Use of the item as backend software for a single owned and operated end product, whether free or paid, remains within the scope of the Regular License.
Claims that an Extended License is a “legal requirement” for enabling payments or monetization are therefore false. Authors are not authorized to redefine, expand, reinterpret, or “clarify” Envato license conditions. Author-created posts, graphics, FAQs, or documentation do not modify the license and have no legal effect where they conflict with Envato’s published terms.
Furthermore, an author cannot block, disable, restrict, or condition access to payment, monetization, or related modules based on a unilateral reinterpretation of licensing. License rights are granted by Envato and remain valid for the life of the license, subject only to Envato’s terms. Withholding functionality on licensing grounds that contradict Envato’s license framework is not permissible
Actually the extended license should be for developers who create and sell to others after adding some value and some more dollars to their work. This should not be for those who use it for themself.
Hello,
We would like to clarify that your understanding of the Extended License use case regarding Rocket LMS is incorrect.
The case you mentioned refers to the Extended License use case for products that can be integrated into other products (e.g. WordPress plugins), rather than standalone products that serve as complete solutions.
To be specific, Rocket LMS cannot be sold under the conditions you described.
Developers are not permitted to purchase Rocket LMS, customize it, and then sell it as a new branded product. However, they can purchase Rocket LMS and resell it to clients who are seeking a learning management system (LMS) solution.
In this scenario, there is no need to provide an Extended License. Developers should evaluate their client’s use case and offer a license that aligns with that use case.
All the use cases for Rocket LMS mentioned in the FAQ section are valid and were provided based on Envato’s guidelines after reviewing our product.
Regards.
So if i went to monetize this i can buy regular rocket lms and buy extented license plugin and use these ?
It depends on your usage. A Regular License suits personal use, while an Extended License is required for commercial or business purposes.
If you would like to use the item to help manage your site where you sell your own courses. A regular license is sufficient.
If you would like to use the item to help manage your site and invite others to sell their courses in exchange for a fee or shared revenue. An extended license is required.
