only audio is displayed on the authorization tab

If you are experiencing this issue, there is only one reason for it: you are not placing your API keys correctly. Please ensure that you have placed your API keys correctly. I have tested this many times on both the demo site and other customers’ live sites, and there are no issues. If you need help with this matter, please create a ticket and write your ticket number here.

hi, my ticket is #bhzsawdg Thank you

there is a problem after your update, the agora is ok, there is something blocking the camera and microphone,

No, mate, there’s no problem with the update, nor is there a software issue. The problem was simply that you had entered the Agora API keys completely incorrectly. I entered them correctly and the problem was solved.

please take a look at this ticket, you have all access #bhzsawdg

I am responding because I have already logged in and verified that it works by checking and testing it with the information you provided.

Hi , The problem still persists for me. I’m sending a preview of what it says. https://postimg.cc/MX42dnWt

The warning is very clear. You previously denied the browser camera and microphone, so now you need to approve them. There is a problem with the browser. I even sent a screen video in my reply to your ticket. Also, please read the text I wrote in your ticket carefully. Your support period expired two years ago. To continue receiving support, you need to renew your support period. However, your current issue is not related to support; you don’t need my support because you need to grant permissions to the browser. It’s entirely related to your phone.

but it does it on all my devices, even on my computer, tablet. Yes, I know that my support is no longer valid, so thank you for your always helpful approach.

I use Google Chrome.

It works for me on your site. https://postimg.cc/Y43z8DWN

and the video doesn’t even work on your page https://postimg.cc/R3KpQTSB

Can you try it again to see if the video live stream works for you, please version 5.3.6? but on android and windows

Mate, I’ve tested it on all browsers and there’s no problem. I even sent you a screen video. Clear your browser cache and test it again, or check your cookies, or check your browser permissions. The problem isn’t with the dizzy bet.

Don’t be angry, thanks for the info,

No worries at all, and sorry if my previous message sounded harsh. That wasn’t my intention.

Thank you for your patience and for confirming that it works correctly on the demo site. This is actually an important detail and helps clarify the situation.

Since the live video works on the demo, this confirms that the Dizzy live streaming system itself is functioning correctly. In cases like this, the issue is almost always related to browser- or device-level permissions, cached settings, or previously denied camera/microphone access on the specific device.

On Google Chrome, I recommend the following final checks:

- Open Chrome settings → Privacy & Security → Site Settings → Camera & Microphone - Make sure your site is explicitly set to Allow - Remove any previous blocked entries for the site - Fully close and reopen the browser before testing again

I understand this can be frustrating, and I appreciate your calm approach. If you decide to renew your support period in the future, I’ll be happy to take a deeper look and assist further.

Hi, I see that you have already fixed it on your test script, you are perfect. Can you send me the file or should I wait for the update? Have a nice day.

Added for a next update.

It is also not possible to add SVG code to the website and user social profile management.

I have already replied to you. But I think you closed the ticket. https://ibb.co/1fs45Bws We do not have the authority to close tickets.

You have opened a ticket for the SegPay payment plugin, but no response has been provided to this ticket. You are right, and I am sorry about that. If you still want the special paid payment plugin for SegPay, you can renew this ticket. You have created three tickets so far. You have received responses to two of them, and you closed the other one yourself. However, do not worry; the support system is always ready to serve you.

Hi, No problem at all. This is actually one of my favorite scripts, and I am very happy that I purchased it. I believe this is probably some technical issue in the background. I did not close the ticket myself. Please reopen it, and we can continue the conversation. Thanks

I don’t want to open a separate new bug ticket for every small thing, but it might be that the program I downloaded is corrupted, because for example I don’t have any countries or cities in the administration interface. Or do I have to create these myself? Or how exactly is this supposed to work?

Thank you for your kind words, I’m really glad to hear that you’re enjoying the script.

To clarify this point clearly: your downloaded package is NOT corrupted. The files you have are exactly the same as the demo version, with no missing or extra components.

Regarding Countries and Cities: This script does not use a database-based country or city management system in the admin panel. All country names are handled via the language files by design. This approach ensures full localization flexibility and avoids unnecessary database overhead.

You can find and edit the country list here: langs/ (inside the relevant language file)

If you wish to customize, rename, add, or remove countries, you can safely do so directly in those language files.

So in summary: - Nothing is missing from your installation - No additional setup is required - Countries are intentionally managed via language files, not via admin CRUD

If you need guidance on customizing the language files, I’ll be happy to help you step by step.

Yes, apologies, this was my mistake I built the language file incorrectly. It’s working now, sorry again. I’ll send a video soon showing the issue I still have with uploading videos.

I updated the #b3duMmkO ticket with a video screen recording video link.

Hello,

Thank you for the update. I’ve reviewed the video you shared on the ticket, and the issue has been clearly identified.

This is a server configuration–related matter, not a bug in the script itself. We are already continuing the process through the support ticket to resolve it properly.

Once the required server setting is adjusted, the video upload functionality will work as expected.

Thank you for your cooperation and understanding.

Best regards,

Thank you very much, you’re awesome .

However, I wanted to create a new ticket again, and I cannot, because I get this message: “You already have a ticket in progress. If you want to ask a question other than your old ticket, please write ‘close’ on your existing ticket.”

The same thing happened before. But if I click on “create a new ticket” at the bottom of the existing ticket, it closes the ticket I opened before. So this is not a human error, but rather a program error. Now, if I create a new ticket, it will close the previous one. I want to emphasize that this was not my mistake, the program does it automatically because it does not allow creating a new ticket while there is an open ticket.

Hello,

I believe you are referring to the ticket #b3duMmkO.

That ticket was closed in order to open a new one, which means it can no longer be continued. At the moment, you already have an active ticket, which is #OYCDRU3r.

What likely caused the confusion is the following workflow:

- When an open ticket exists, the system does not allow creating another one. - Closing the previous ticket automatically makes the new ticket the active one. - Continuing the conversation on a closed ticket is therefore not possible.

Currently, #OYCDRU3r is your active ticket. I can see that it was edited, but no additional information was provided there yet.

To move forward and assist you properly, please reply directly to the active ticket #OYCDRU3r and include the required details (such as server or cPanel access), as previously requested. Without server-level access, I’m unable to verify or resolve the issue.

This is not a user error or a script bug, but simply how the ticket system is designed to operate: only one active ticket can be handled at a time.

Once you reply on the active ticket, we can continue without any issue.

Best regards,

Hi The script is fantastic, and we’re moving it to a new server, a dedicated virtual server, so that all functions work perfectly. However, it’s very important that the new server will have the latest CloudPanel, which does not support Apache, only NGINX. NGINX, however, cannot handle the .htaccess file and its contents.

So my question is: is the .htaccess file important for the script to work? Does it contain anything that would require running it on an Apache server? The problem is that Apache uses about 600–800 MB of memory, while NGINX only uses around 150 MB. And the CloudPanel, which is currently the most modern hosting panel, only supports NGINX. Thanks

NGINX & CloudPanel Compatibility

Hello,

First of all, thank you very much for your detailed message and your kind feedback about the script. I fully understand your concerns regarding performance, memory usage, and CloudPanel’s NGINX-only architecture.

Short and clear answer: No, the script does NOT require Apache, and the .htaccess file is NOT mandatory.

About .htaccess

The .htaccess file is used only for Apache-based servers to handle:

• URL rewriting
• Basic access restrictions
• Minor security rules

When running on NGINX, these rules are simply moved to the NGINX configuration level. This is not a limitation, but actually the recommended and more performant approach.

CloudPanel + NGINX Support

The script is fully compatible with:

• CloudPanel
• NGINX + PHP-FPM
• Dedicated or VPS environments

There are no Apache-specific dependencies in the codebase.

How It Works on NGINX

Instead of using .htaccess, the same logic is defined inside CloudPanel’s Custom NGINX Config section.

Here is a safe and tested example configuration you can use (paths and PHP socket may need adjustment):

map $http_x_forwarded_proto $fastcgi_https { default off; https on; }

server {
    listen 80;
    server_name yourdomain.com;
    root /home/<user>/htdocs/<subfolder_if_installed>;
    index index.php index.html;

    location ~ /\. {
        deny all;
    }

    location / {
        try_files $uri $uri/ /index.php$is_args$args;
    }

    location ~* \.(css|js)$ {
        expires 7d;
        add_header Cache-Control "public";
    }

    location ~* \.(jpe?g|png|gif|svg|ico|pdf)$ {
        expires 30d;
        add_header Cache-Control "public";
    }

    location ~ ^/(themes|includes|sources|langs|src)/.*\.(php|phtml|php[0-9]?|phps)$ {
        deny all;
        return 403;
    }

    location ~ \.php(?:$|/) {
        try_files $fastcgi_script_name =404;
        fastcgi_split_path_info ^(.+\.php)(/.+)$;
        include fastcgi_params;
        fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
        fastcgi_param PATH_INFO $fastcgi_path_info;
        fastcgi_param REQUEST_URI $request_uri;
        fastcgi_param HTTPS $fastcgi_https;
        fastcgi_param HTTP_AUTHORIZATION $http_authorization;
        fastcgi_pass unix:/run/php/php8.2-fpm.sock;
    }

    client_max_body_size 128m;
}

Performance & Memory

Your observation is absolutely correct:

• Apache: ~600–800 MB memory usage
• NGINX: ~150 MB memory usage

Running the script on NGINX + PHP-FPM is actually the preferred setup for high performance and scalability.

Final Confirmation

• The script works perfectly on NGINX
• .htaccess is NOT required
• CloudPanel is fully supported
• No functionality is lost by not using Apache

I hope this detailed explanation and description has been helpful to you.

Best Regards

Hi everyone! First of all, I wish everyone a very happy and awesome New Year. Earlier, I created a ticket in which I submitted the content of the Vhost file, but since then I managed to do it, so please do not take that modification into account. The website is now working properly, and we are testing it again. If we find any errors on the new server, I will open a new ticket on the support page. Thank you very much, and once again, happy New Year to everyone!

Hi everyone! First of all, I wish everyone a very happy and awesome New Year. Earlier, I created a ticket in which I submitted the content of the Vhost file, but since then I managed to do it, so please do not take that modification into account. The website is now working properly, and we are testing it again. If we find any errors on the new server, I will open a new ticket on the support page. Thank you very much, and once again, happy New Year to everyone!

Hi, on the admin panel there is a section that says: “Minimum point amount: 5”. I don’t quite understand what this 5 is the minimum of. There is a minimum subscription, a minimum tip, so what is this 5 referring to? Thank you for the answer!

Hello,

Thank you very much for the update and for taking the time to inform us. We’re glad to hear that the Vhost configuration has been successfully resolved and that your website is now running properly on the new server.

That approach is perfectly fine. Please feel free to open a new support ticket anytime if you encounter any issues during your testing process. We’ll be happy to review and assist you promptly.

Thank you again for your kind message and wishes. We wish you a successful launch and a happy, healthy, and productive New Year as well.

Best regards, Support Team

That “Minimum point amount: 5” is the floor for anything that’s priced with points. It stops people from setting a point price below 5 when they lock a post or message, create point packages/coins, or set prices for gifts/frames—so 5 points is the cheapest option allowed. It doesn’t touch the separate minimums you set for subscriptions or tips. If you want to let people charge less in points, lower that number.