559 comments found.
Not sure what has happened but an update in the last month has caused an issue with redeeming points for my Square transactions. Error comes up; Square Payment Failed ([VALUE_TOO_LOW].
I’ve tried restarting plugins and clearing cache. This isn’t an issue when using PayPal & I THINK Google/Apple Pay work (don’t have many users of those). I’ve looked in the plugin settings and don’t see anything obvious, Square FAQ’s say they don’t like how certain coupon’s show negative values on checkout but I don’t see anywhere I can change HOW it handles this.
Hi there,
we are not really sure what we can do here as it seems to be an issue with your payment provider plugin. Did you contact them?
Plugin throwing error: many, many rows
[27-Feb-2026 07:03:55 UTC] PHP Warning: Constant WELAUNCH_LIC_LAST_CHECK already defined in /home/kwb1comy/wm.kwb1.com/wp-content/plugins/welaunch-framework/welaunch-core/core/lc.php on line 67 [27-Feb-2026 07:03:55 UTC] PHP Warning: Constant WELAUNCH_LIC_RUNNING_TRANS already defined in /home/kwb1comy/wm.kwb1.com/wp-content/plugins/welaunch-framework/welaunch-core/core/lc.php on line 68 [27-Feb-2026 07:04:00 UTC] PHP Warning: Constant WELAUNCH_LIC_STATUS_OPTION already defined in /home/kwb1comy/wm.kwb1.com/wp-content/plugins/welaunch-framework/welaunch-core/core/lc.php on line 66 [27-Feb-2026 07:04:00 UTC] PHP Warning: Constant WELAUNCH_LIC_LAST_CHECK already defined in /home/kwb1comy/wm.kwb1.com/wp-content/plugins/welaunch-framework/welaunch-core/core/lc.php on line 67 [27-Feb-2026 07:04:00 UTC] PHP Warning: Constant WELAUNCH_LIC_RUNNING_TRANS already defined in /home/kwb1comy/wm.kwb1.com/wp-content/plugins/welaunch-framework/welaunch-core/core/lc.php on line 68
Please download the latest version: https://www.welaunch.io/updates/welaunch-framework.zip?latest
Hi there ! Can we set a duration for the rewards (ex : must be use in one year) ? Best regards, Julien
Yes we do support point expiration 
Change Redemption doesnot appear on cart and checkout
Please submit a ticket on our website or send your request including your valid codecanyon purchase code to support@welaunch.io
is there support if I buy monthly on your webiste?
Yes of course
can I unsubscribe payments after one month?
Yes correct
Hi, Wordfence is showing this message in the Scan section: Notice: Failed to parse update metadata. Try validating your .json file with http://jsonlint.com/ in /home/mysite/public_html/wp-content/plugins/welaunch-framework/vendor/yahnis-elsts/plugin-update-checker/Puc/v4p10/Metadata.php on line 35 0
I’dd reinstalled the files again but erros keeps showing up. Thank you!
Please submit a ticket on our website or send your request including your valid codecanyon purchase code to support@welaunch.io
Hello, my current point redemption ratio is set to 1:100, and I want to change it to 1:1. However, customers already have a large amount of points. How can I safely convert the redemption ratio without causing customers to end up with too many points?
Please submit a ticket on our website or send your request including your valid codecanyon purchase code to support@welaunch.io
Your plugin created a infinity loop for:
WELAUNCH_LIC_STATUS_OPTION WELAUNCH_LIC_LAST_CHECK WELAUNCH_LIC_RUNNING_TRANS
Also on woocommerce,elemenetor pro site, add to cart is 5 seconds, when i deactivate your plugin its less than 1second, seams outdated?
Please make sure you are on latest version of our plugin: https://www.welaunch.io/updates/welaunch-framework.zip?latest
okej thanks, but what is with issue: Also on woocommerce,elemenetor pro site, add to cart is 5 seconds, when i deactivate your plugin its less than 1second, seams outdated?
We need a ticket please.
Any documentation or example regarding the API support you mention in the changelog for version 1.2.2?
Yes please find our FAQ to our WooCommerce Points & Rewards REST API.
After changing the “Earn X points.” to “Earn X points” (without dot) text that appears in the catalog, the site crashed and a message appeared stating that my site is experiencing a critical error. Do you know how I can fix this?
Please submit a ticket on our website or send your request including your valid codecanyon purchase code to support@welaunch.io
Hi,
Why my LICENSE 4c*a806 – 15 Dec 2020 REGULAR LICENSE now activated on https://ecommercehub.gr/ and deactivated from https://panourgias-selfcare.gr/ ? the ecommercehub.gr doesn’t belong to me.
Please fix it asap!
Please send your license to support@welaunch.io then we can reset it 
Thank you, but it’s not necessary anymore — I contacted them and they deactivated the license on the other website. After so many days, getting a response for such an issue is a problem; you should have a system that allows users to revoke the license themselves.
Your plugin create a delay of 2-3sec for adding to cart, after i deactivate your plugin all is good. Can you fix that issue.
Please submit a ticket on our website so we will take a look at this case: https://welaunch.io/new-ticket/
Hi. Any discount future?
Right now we have nothing planned.
Hi, quick presale question. Can this plugin allow users to log in daily, update their status, and earn points for doing so? Also, can they upload a picture with each login?
Hi there,
yes you can enable point earning for daily login. Unfortunately a picture upload for each login is not supported.
I have recently an order that used her points in the order but not finished on paypal payment. Then, the order is in waiting payment state. I putted cancel and no refund the points. Is it normal ? Please help me !
Hi there,
you should not allow earning for points with status waiting. When you cancel a order manually then you also need to adjust points manually cause this can have multiple reasons.
Good evening, your Welaunch framework has been generating errors on multiple sites for several days. Constant WELAUNCH_LIC_STATUS_OPTION already defined Constant WELAUNCH_LIC_LAST_CHECK already defined Constant WELAUNCH_LIC_RUNNING_TRANS already defined It seems to be related to ACF. How can this be resolved? Thank you
Please update our framework to latest version.
Hi Daniel, i got spam mail from the plugin that mixed also the Subject about expired points and Earning points, take a look to this screenshot.
Idk if its a bug or connected about the mail send settings, i didnt find any info about that or any faq.
User didt play with points just is an admin of the website.
https://ibb.co/fdhtmTP0Please submit a ticket on our website or send your request including your valid codecanyon purchase code to support@welaunch.io
Please take a look at the mail i sended you a customizatin request. Name in the mail is the same as this nickname.
Sorry we got nothing. Can you send this again?
Sended agan to the mail
Is there a way to disable the on-screen notifications when a user levels up? I’d like to keep the leveling system active but remove the pop-up messages.
Btw, great plugin—thanks for all your work!
Hi there, when you remove the texts in plugin settings > levels > general > Level Unlocked Text for both logged in and logged out the popup will not show.
Thank you very much!
Hello, is your last version plugin compatible with woocommerce 9 ? Thanks
Yes of course it
Ok thanks ! You should update your plugin information on this page.
Sure I will do 
hi, i try to read but cant find a function to give point when member comment on blog posts. Do you have this function? i saw it give point when review product.
Well currently not, but we can customize / add this feature for you on Charge. Contact us at support@welaunch.io