3914 comments found.
Hi Support Team,
My hosting provider (Hostinger) has recently deprecated PHP 8.1 and forced an upgrade to PHP 8.2 for security reasons.
As a result, my website is currently down with the following ionCube error:
Fatal error: Only files produced by the PHP 8.2 ionCube Encoder can run on PHP 8.2. The file app/Http/Kernel.php has been encoded by the ionCube Encoder for PHP 8.1.
Because ionCube files are not forward-compatible, I cannot run the current version of the script on my server.
Could you please provide the script files encoded specifically for PHP 8.2?
I keep getting error 503, i am stuck as i have purchased the hostinger plan for 3 years and cant afford another one. please give me the updated files for the 8.2 or more
Thank you for your quick assistance, as my site is currently offline.
Best regards,
Hello,
We want to inform you that upgrading the PHP version is in progress by our team, and it will be included in the next update.
You can contact Hostinger support and ask them to enable PHP 8.1, and they will do it for you.
The project is stable on PHP 8.1 and works without any problems by the way, we will update the PHP version soon.
Regards.
hi tea can you please reset the code, i want to upload the script to a new domain. thanks
Hello,
You can change the domain from the “Licenses” menu in the CRM sidebar.
If you have any problems, please contact our team in CRM.
We will help you.
Regards.
Hello, I have a question. How can I ensure that the course ID appears on the certificate? The platform requires the course ID to verify the course, but I don’t see a way to include the course ID on the certificate that is generated after completing the course.
Hello, you can refer to your ticket in CRM system. Regards.
I purchased the Rocket LMS App and this has been one of the worst experiences I’ve had with a CodeCanyon product.
After installation, nothing works as expected. Basic functionality is broken, and despite creating multiple support tickets, there has been no response for more than 3 days. This is unacceptable, especially when CodeCanyon’s policy clearly states that authors should respond within 24 hours.
What makes this even worse is the heavily encoded source code. The entire project is protected using ionCube, which means:
You cannot debug or fix issues
You cannot customize the application properly
The app runs slower because the code is decoded at runtime
You are completely dependent on the author, who is not responding
This is a serious blocker for real projects. If something breaks, you are stuck. I even tried to investigate the issues myself, but that’s impossible due to the encoded source code.
In my opinion, this product is not suitable for production use, especially if you care about performance, maintainability, or long-term scalability. An LMS is a critical system, and locking everything behind ionCube with no active support is a huge red flag.
I am extremely frustrated because this has delayed my entire project.
My advice to other buyers: Do NOT purchase this product unless you are okay with slow performance, zero control over the code, and unreliable support.
Very disappointing experience. just an useless code done by them, it is very slow.
Initially, my expectations for this product were too high. However, with disappointment, I have to be honest in my review. The customer support service is unsatisfactory and very slow to respond. Frankly, it is extremely disappointing.
Hello,
We hope you are doing well.
We always strive to provide support as quickly as possible. However, we experienced two overlapping challenges in the past few days: the New Year holiday and our new campaign rollout.
As we mentioned in our CRM, we did not remove the campaign banner until today due to the high volume of support tickets we were managing.
We sincerely apologize for any misunderstandings this may have caused.
Regards.
Is there a Group Course feature: selling courses in bulk to a company. The company can appoint a user as the admin who can register their employees for the purchased courses, and then monitor the progress of each student and grades?
Hello,
Unfortunately, this feature is not available in the current version.
We can customize the product and add this option for you.
Regards.
Hello RocketSoft team,
Before purchasing, I would like to confirm a few technical points regarding the latest versions of Rocket LMS with the Store / Marketplace module enabled.
My goal is to run Rocket LMS as a multi-product digital marketplace (courses, eBooks, digital files, mentoring/consultations), not only as a traditional LMS.
Could you please confirm the following points:
1. Standalone Digital Products Can digital products such as PDF eBooks, ZIP files, audio files, and templates be sold as standalone products, each with its own landing page and price, without being attached to a course?
2. Meetings / Mentoring Sales Can Meetings / Consultations (1-on-1 or group) be sold independently, meaning users pay only for the meeting slot, without course enrollment?
3. Mixed Bundles Can a Bundle include mixed items (for example: 1 course + 1 eBook + 1 meeting) and be sold as a single product, with its own affiliate commission rules?
4. Vendor / Instructor Autonomy Can vendors/instructors upload and manage their own Store products (eBooks, files) and Meetings independently from their dashboard, or does the Admin need to create these items on their behalf?
5. Offline Payment Flow (Proof of Transfer) When using Offline Payment (proof of transfer / manual approval):
Does the system automatically calculate and split commissions for vendors and affiliates once the Admin approves the payment?
Does this work for all product types (Courses, Store products, Meetings, Bundles)?
6. Platform Commission (Service Fee) Is it possible to set a global platform commission / service fee that applies to all vendor sales, while still allowing product-specific commissions (e.g. 50% for eBooks, 10% for courses)?
7. Vendor & Affiliate Payout System Does the system include a native “Withdrawal Request” (Payout) system for both vendors/instructors AND affiliates, with separate balances and dashboards for each role?
8. Holding Period, Disputes & Refund Protection Does the Admin have full manual control to approve or delay payouts for both vendors and affiliates, including enforcing a custom holding period (e.g. 7 days) before funds become withdrawable?
Additionally, during this holding period:
Can the Admin handle disputes, refund requests, or quality complaints from customers?
Is it possible to reject or reverse a payout if there is a dispute, refund, or customer dissatisfaction before releasing the funds?
9. Checkout Simplification for Digital Products Can the checkout process for digital products be simplified by removing shipping and address fields, making it suitable for purely digital sales?
My intention is to use Rocket LMS as a technology intermediary, connecting local creators and affiliates with buyers in an emerging market.
Thank you in advance for your clarification.
Best regards.
Hello,
We hope you are well.
1- Rocket LMS includes an option called “Store” which helps you to create and sell physical and virtual products, as you mentioned.
2- The meeting booking option is also available with detailed options. This feature is also completely separate from course enrollment.
3- In Rocket LMS, Bundles are a set of courses only. You can not include meetings or products in bundles. We also have an option called meeting packages helps you to sell a set of meetings.
4- Vendors can directly create and manage their products, courses, bundles, meetings, etc.
5- Yes, the offline payment option automatically splits the commission and works for all types.
6- You have many options for defining commission rules, like global or material-based, instructor-based, etc., but you can use one of them. There is no option to mix different rules and acquire all of them simultaneously.
7- Yes, the payout option is available for both vendors and affiliate providers.
8- Yes, all payout transactions must be approved by the admin, and the admin can hold them for a specific period.
9- The system doesn’t show shipping-related inputs when the user’s cart includes virtual products only.
Regards.
Hello RocketSoft team,
Thank you for the previous clarifications. Before finalizing my purchase, I would like to confirm a few last operational points related to running Rocket LMS as a large-scale multi-vendor marketplace.
1. Scalability Is Rocket LMS optimized to handle hundreds or thousands of vendors and affiliates simultaneously (courses, products, meetings) without performance or database issues?
2. Vendor Suspension & Risk Control Can the admin temporarily suspend a vendor (due to disputes or quality issues) while keeping existing customer access intact and blocking new sales and payouts?
3. Vendor Restrictions Can the admin restrict which product types a vendor can create (for example: only courses, only digital products, or meetings), either globally or per vendor?
4. Transaction Audit & Logs Does the admin panel provide a complete transaction audit log including payments, commission splits, rejected payouts, refunds, and admin actions for accountability and dispute resolution?
5. Affiliate Control per Product Is it possible to enable or disable affiliates on a per-product basis instead of only globally?
6. Payout Rules & Thresholds Can the admin define minimum payout thresholds and different payout schedules for vendors and affiliates (for example: weekly, monthly, or after a holding period)?
7. Dispute & Refund Handling Before approving a payout, can the admin fully handle disputes, refund requests, or customer complaints and reject or delay withdrawals if needed?
8. Financial Reports & Export Can the admin export detailed financial reports filtered by vendor, affiliate, product, and date range for accounting and reconciliation?
9. Data Ownership & Migration Does the admin have full access to all marketplace data (vendors, affiliates, balances, transactions) for backup or future migration if needed?
Thank you in advance for your clarification.
Best regards.
10. Upsell / Downsell
Does Rocket LMS include a native upsell or downsell feature in the checkout or post-purchase flow, similar to digital product marketplaces?
Hello,
1- There are no limitations from the code side. If you provide sufficient hosting resources as your audience grows, you will not face any problems.
2- Yes, it is possible to disable and ban instructors permanently or for a limited time.
3- This option is also available.
4- Yes, all of the data will be stored in the admin panel for reference.
5- This option could be controlled globally only.
6- The admin can define the minimum payout amount, and users can submit their payout requests. Admin can process them within the timeframe defined in their platform policies.
7- The refund requests will be handled by the admin. In other words, users can request a refund using options like the support system, and the admin can process refunds from the transactions list in the admin panel.
8- There are various filters and reports in the admin panel for different purposes, but there is no unified menu called reports. The data export option is also available, so you can process data using tools like Excel and generate more reports.
9- The data import/export option is available. You can also migrate your data without concern, but there is no specific option to generate backups.
10- Unfortunately, this option is not available.
Regards.
Hi – can this be used to offer learning platform to other companies to have their employee do training and get certificate?
Hello,
Yes, we have an option in Rocket LMS called “Private Mode (Internal Mode)” designed for this purpose.
Regards.
It is recommended to add a switch to the Administrator Panel that can control the display of the map module on the web page.
Hello, please send your suggestion in CRM system with more details including the page URL. Regards.
In Rocket LMS, users have freedom to manage their platforms based on their needs. This option enabled by users in our live demo. If you check, it is disabled now.
NOT Working – https://lms.rocket-soft.org/, please share correct website link
Hello, we checked it; it is working properly. Regards.
hello we hope next update add live chat between teacher and students in the same course private and group chat, also hope to add more types and options of question, we have suggested about homework please add date expire of homework not days thanks
Hello, we are thinking about this feature:) Regards.
Hello Team, Recently I upgraded my script to version 2.1 but I am missing customization setting that accept custom JavaScript and CSS. Let me know how to add the custom scripts. Thank you!
Hello, this option is available. Please contact our team in CRM. We will help you. Regards.
Hi Support Team,
My hosting provider (Hostinger) has recently deprecated PHP 8.1 and forced an upgrade to PHP 8.2 for security reasons.
As a result, my website is currently down with the following ionCube error:
Fatal error: Only files produced by the PHP 8.2 ionCube Encoder can run on PHP 8.2. The file app/Http/Kernel.php has been encoded by the ionCube Encoder for PHP 8.1.
Because ionCube files are not forward-compatible, I cannot run the current version of the script on my server.
Could you please provide the script files encoded specifically for PHP 8.2?
Domain: steppingskills.in
Thank you for your quick assistance, as my site is currently offline.
Best regards,
Hello,
Hostinger still supports PHP 8.1.
You need to just raise a ticket to activate it for you.
Updating the PHP version of the product is not a simple process.
There are many packages that must be written from scratch.
The current version of the product is stable with PHP 8.1, and you can use it without concern.
We will update the PHP version inthe near future.
Regards.
Hi, I’m curious why my Ticket #24652 was closed. I’ve been waiting for your response for the past two days.
It is under technical review.
Rocket LMS – My Full Review (Used on LearnyWay.com)
After implementing Rocket LMS on LearnyWay.com, it has proven to be a powerful, reliable, and flexible Learning Management System that truly supports both our learners and instructors. It provides everything needed to manage a professional online academy — from course creation to learner engagement and monetization.
1 – KEY STRENGTHS
a) Easy Course Creation & Management Rocket LMS makes it simple to build and deliver video lessons, live classes, quizzes, text modules, and downloadable resources, allowing us to design rich and engaging learning paths.
b) User-Friendly & Mobile-Ready The interface is intuitive and fully responsive, so learners can easily access their courses from any device.
c) Strong User & Enrollment Management Learners benefit from dashboards, progress tracking, certificates, and secure payments — making the learning journey smooth and professional.
d) Engaging Learning Tools Interactive features such as quizzes, certificates, reward systems, and community tools help increase engagement and retention.
e) Customizable & Scalable Rocket LMS offers a high level of customization, which allowed us to adapt the platform visually and functionally to match the identity and mission of LearnyWay.
2 – AREAS FOR IMPROVEMENT
While Rocket LMS is already a strong platform, there are some powerful opportunities to improve conversion, accessibility, and global adoption — especially for African markets.
3 – SUGGESTED NEW FEATURES TO BOOST CONVERSION RATES
a) Enable Direct Course Purchase Without Account Creation. It would be extremely valuable to allow: -> users to purchase a course directly without creating an account first, and -> automatically create their account only after successful payment This reduces friction at checkout and can significantly improve conversion rates — especially for first-time buyers.
b) Built-in Affiliate Links for Specific Courses : Another key improvement would be the ability to: -> generate unique affiliate links that point directly to individual courses or products, -> allowing partners and ambassadors to promote specific training programs easily. This would help scale visibility and attract more learners via referral programs.
4 – RECOMMENDED PAYMENT INTEGRATIONS FOR AFRICAN MARKETS
Currently supported gateways such as Flutterwave, CinetPay, and Paystack are useful — but still limited in coverage across the African market.
To make Rocket LMS more inclusive and powerful continent-wide, we highly recommend integrating popular African mobile-money-focused platforms such as: -moneroo.io, -Lygos, -PaiementPro These platforms better support mobile wallet payments, which are widely used across Africa and essential for accessibility.
5 – FINAL VERDICT : 4.5 / 5 OVERALL
Rocket LMS is a robust, flexible, and professional LMS solution — ideal for institutions, training organizations, and experts looking to build a high-quality e-learning academy. On LearnyWay.com, it allows us to deliver: -structured courses -engaging learning tools -secure monetization -and a smooth learner experience all within one platform.
With a few strategic feature improvements — particularly around checkout flow, affiliate marketing, and mobile-money payments — Rocket LMS has the potential to become one of the most powerful LMS solutions for emerging markets and global training providers.
Hello Rocket LMS Team, I have purchased your product license and would like to proceed with an upgrade. I would like to ask whether there is a technical team available to assist with the installation process.
Thank you for your support.
Hello, we are always willing to help our customers. Please contact our team in CRM. Regards.
Hello, I’m planning to buy your LMS script, but I have a question about SCORM support. How does the system handle SCORM? Can I upload the SCORM zip file directly inside the course builder (built-in), or do I have to use an external link/iframe method to display it
Hello, both options are available. You can upload it directly or use the iframe option. Regards.
one more question, before chek out.. I checked the SCORM package and it doesn’t play within the platform; instead, it redirects to the file. Is this the standard behavior, or is it possible to play it internally without a redirect?
thanks and i will cek out
The platform does not redirect you to another site.
Instead, the SCORM must be opened in a new tab to function properly for all SCORM types.
As you know, various SCORM creation software can produce different results.
This approach ensures that the platform works effectively with all SCORM file types.
Best regards.
I’ve completed the payment but haven’t received the activation code yet. Please send it as I need it to finalize the project, and it’s urgent. Ticket #24565
Your ticket will be reviewed by our support staff in regular response time. Regards.
But why it’s taking too long just to provide activation code? Before payment response time was too fast. Whole day’s work will be lost and need to re-work on setup again if I didn’t get license during office hours
You are not a new customer and are familiar with the support process.
You need to consider that we have other customers, and we must also consider their requests, while respecting the process. They are also our customers, and their requests matter to our team. Your ticket is for six hours ago, and it doesn’t mean that we answer it late; it is better to be fair and let our support staff consider other customers as well.
We kindly request you to wait for the support process, and your ticket will be answered.
Regards.
Please check for support items, your crm does not allow for me to recover my password and I cannot use your plugin, I want to do several platforms but this issues are stopping me. Because I cannot login to my account I cannot send you a ticket.
Hi, please contact rocketsoftsolutions@gmail.com we will help you recover your account. Regards.
Already contacted, thanks
