8482 comments found.
When are the AI Agents coming? Waiting for a while now 
.
We’re updating the demo:)
Why is the layout for the external chatbot changed so extremely? It used to be very simple, and nice. And now it’s so big, extreme, weird colours. Overly English. Not being able to edit anything anymore. Even the documentation still shows the ‘old’ model: https://docs.magicproject.ai/external-chatbot/
But the new model doesn’t even feel like live-chat anymore….. But more like a sending message platform. When do you update this again?
Hello, @Jeroen1992,
Please check the point # 03 in your provided documentation link: Customizing Chatbot, You can easily set the styling as per your requirements and if you have any issue in it, you can simply generate the support ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new so that our support engineer will check and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Your script is great, but please you people should integrate flutterwave payment gateway in your next update.
Hello, @demaxhowto,
Thank you for your kind words and suggestion. We kindly ask that you submit your suggestion as a feature request on our forum here: https://magicai.sleekplan.app/
This will allow our development team to review it and consider it for future updates.
Best Regards,
Team MagicAI
Support System Documentation
Hi, does AI ChatPro feature have access to real-time data internet search? Let’s say an example, how is the weather forecast in New York right now?
Hello, @Tech_work,
Thanks for your interest in Magic AI!,
Yes AI ChatPro feature include real-time internet search. You can check/test it on the demo site as well: https://demo.magicproject.ai/dashboard/user/openai/chat/pro/chat
Please refer to this screenshot: https://ibb.co/JF0Cnmbm
Best Regards,
Team MagicAI
Support System Documentation
Thanks for the quick reply and for clarifying In connection to this: 1.1 – Is there a setting in the admin panel to have real-time internet search always on by default, including for users who aren’t logged in?
1.2 – Also, is there a reason why real-time internet search is turned off by default?
Hello, @Tech_work,
1.1. At the moment, there is no global admin setting to force real-time internet search to be always enabled by default for all users. Real-time search can be enabled per chat/session.
1.2. Yes, this is intentional. Real-time internet search is disabled by default mainly because:
- Performance considerations (avoids unnecessary latency on every chat)
- Flexibility (allows site owners or users to enable it only when needed)
This approach gives admins better control over usage, cost, and behavior depending on their use case.
Best Regards,
Team MagicAI
Support System Documentation
Thank again.
I’m currently reviewing the demo and have a few questions regarding AI Bots and AI chats modules:
1. The chatbot is currently labeled as “Chatbot – Powered by MagicAI.” Can this name be renamed? If yes, where within the admin panel?
2. Chatbot “Hi there! How can we help you?” Where can this greeting text be modified? Unable to find in demo.
3. Does AI Voice Bot require external AI voice API (e.g. ElevenLabs)? If so, which api is currently used in the demo? Does AI Voice Bot support other languages then English and German?
4. Does MagicAI’s Voice Bot support professional voice cloning similar to ElevenLabs?
5. If I use MagicAI as a SaaS business model, can I disable all menus except 6 following menus? 1. AI Chat Bots 2. AI Voice Bots 3. Human Agent 4. AI Chat 5. AI Chat Pro 6. AI Realtime Voice Chat
6. Does Extended License include all MagicAI extensions by default? Is AI Chat Pro included by default in the script, as it’s not visible under extensions. https://liquidlabs.uk/shop-extensions/
Thanks in advance for your support.
Hello, @Tech_work,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new by generating the support ticket. This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Hello, I’m unable to submit an inquiry regarding my pre-sales questions, as a Purchase Code is required. I would appreciate it if you could reply here.
Hello, @Tech_work,
You can simply enter the dummy data in the purchase code field and it will be submitted.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I just submitted.
Hi Team,
I am currently using Extended License A. If I purchase one more extended license B, can I use the Free $119 promo code to apply marketplace purchase for my current License A?
Hello, @6ixty8percent,
You can use this coupon to purchase any extensions in the MagicMarket. If your cart total is less than the coupon value, you pay nothing. If it’s more, you only pay the difference.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I purchased the Extended License and activated MagicAI. Could you please let me know where the maintenance mode is? I read that you can purchase the free mode, but I don’t seem to find it. Could you please assist me with this?
Hello, @natlia,
To activate maintenance mode:
1. Install the free Maintenance extension from the Marketplace. 2. Navigate to General Settings and click on the Maintenance link. 3. Configure the maintenance mode settings according to your preferences.
Best Regards,
Team MagicAI
Support System Documentation
Could you please reset my license code so it can be used on a new domain?
Thank you
Hello, @shishir123,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
Thanks
You’re Most Welcome!!
Can you reset my license? Thank you.
It’s done! Great support team.
You’re Most Welcome!!
Hello, I need translation for Slovak/Czech langauges do you have something pre-build ? I know you have that auto translation but its not translating correctly 50% is nonsese. Is there any way to have translation ? Thank you
Hello, @kfchk8,
Sorry for the inconvenience. You can easily modify any string translation using the Magic AI Translation feature according to your requirements. Please refer to the documentation here: https://docs.magicproject.ai/managing-languages/
If you encounter any issues, please reach out to us through our support system and include the login details of your site. One of our support engineers will review the issue and assist you accordingly.
Support System: https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
Hello the Team Liquid, I’m interested in your script but how can I see all the add-ons and do you offer add-on bundle purchase with discounts? Thanks
Hello, @donqtechnologies,
Thank you for contacting us and for your interest in Magic AI.
You can explore the available add-ons on our demo site here: https://demo.magicproject.ai/dashboard/user
You can purchase from MagicAI Marketplace; however. For further details, please feel free to contact our support team by submitting a ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
Hello, I’ll like to know what is included in the script purchase without the add-ons. Will also like to see the add-ons and the prices. The demo doesn’t show all these details. Please kindly provide these to enable quickly purchase asap. Thank you
Hello, @donqtechnologies,
1. The demo shows all the details, you have to click on the paid addons filter and then click on any addon to see the price and details of that addon, please refer to this screenshot: https://ibb.co/9mHHb1H6
2. Script includes all the functionalities mentioned on the item main page.
Best Regards,
Team MagicAI
Support System Documentation
Add youtube and whattapp & telegram for social media suit (:
Hello, @nsmsay,
Thank you for contacting us.
We kindly request that you submit your suggestions as a feature request on our platform here: https://magicai.sleekplan.app/
This will allow our development team to review and consider them for future updates of Magic AI.
Thank you for your understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hi, can you add ai voice agent with twilio and elevenlabs and openai so customer can make calls, Flow-Based Agents, incomming and outgoing calls – lead management from the call and booking appointmnet, webhook and restapis, i also asked for the shopify and wordpress integration for pulling orders and order status, product details and so on, also it can slo be connected to the external chatbot, also can you create a new frontend theme and dashboard for ai customer service and support which will include the external chatbot, knowldegebase, ai voice calling agent and all the other feature for support
Hello, @tech372,
Thank you for contacting us.
We kindly request that you submit your suggestions as a feature request on our platform here: https://magicai.sleekplan.app/
This will allow our development team to review and consider them for future updates of Magic AI.
Thank you for your understanding.
Best Regards,
Team MagicAI
Support System Documentation
Dear MagicAi Team,
I hope this finds you well. My name is Dev, and I’m reaching out with a pre-purchase query regarding your MagicAi SaaS product listed on CodeCanyon.
Could you please confirm if the following features are available in the current version?
1. AI-Powered Autoreplies 2. Scheduled & Bulk Messaging sending, brodcast, CSV file upload. 3. Full WhatsApp Marketing 4. Social Media Marketing 5. Email Marketing 6. Full white-label capability and GDPR compliance 7. Campaign Management 8. Webhook Management
If any of these features are not included, is it possible to add them as customizations?
Additionally, can we customize the product by removing certain features and retaining only those aligned with my specific requirements?
Thank you for your assistance. I look forward to your response.
Best regards, Dev
Hello, @bebodev,
Thanks for your interest in Magic AI!
For points 1 and 2, could you please submit a ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new
Please include all relevant details about your concerns so our support team can assist you more effectively. We’re committed to helping you resolve any issues and ensuring a smooth experience.
Points 3, 4, 5, and 6 are already available.
Regarding customizations: if you’re familiar with coding, you can implement them yourself. If you’d like our team to handle the customizations, you’ll need to purchase premium support or contact us via our support system.
Best Regards,
Team MagicAI
Support System Documentation
can i add ollama or wan local api for generating ?
Hello, @keekhost,
Thanks for your interest in Magic AI,
Llama models are available through OpenRouter.
Best Regards,
Team MagicAI
Support System Documentation
I’m not asking for free api am asking for local llm integration
Hello, @keekhost,
No, locally hosted LLMs cannot be integrated.
Best Regards,
Team MagicAI
Support System Documentation
Hello, Seems is no AI project support in AI Chat or AI Chat Pro?
Hello, @MXCNF,
Sorry for the inconvenience, but I’m unable to fully understand your concern at the moment. I recommend that you please review the documentation here: https://docs.magicproject.ai/ai-chat-pro/
If you still have any questions or concerns, please submit a support ticket through our system here: https://liquidthemes.freshdesk.com/support/tickets/new
Kindly include all relevant details about the issue you’re experiencing, as this will help our support team assist you more effectively.
We’re committed to helping you resolve this issue and ensuring a smooth experience.
Best Regards,
Team MagicAI
Support System Documentation
Hi,
i have a problem, i can not complete the installation because my license is already connected to my old domain, so how can i remove the it and use the license on a new domain?
best regards
Hello, @bensaad164,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
I saw in your demo that if you open or put a chat output in canvas. And you will edit and save the document. it will not save the document in the documents folder. When will this bug be addressed?
Hello, @VanderChoice,
It has already been reported to our development team and will be addressed in an upcoming Magic AI update. Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
And another bug: if you use multi modal + canvas, the chats are not responsive, they are out of screen.
Are there new features being added for canvas?
I would like to suggest that you can select text from a single (or double) chat and get the function: push to canvas.
Because that way you can mix the best outputs from the llm into the canvas!
I have a problem with the website. I purchased the script, but after installation, I changed the admin username and password. Then the admin settings disappeared.
Hello, @Astylishly,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Please check my ticket #55769. Thanks.
Hello, @Optima89,
Thank you for contacting us.
I can see that your support ticket #55769 was already replied to by one of our support engineers about an hour ago. Please review the response in the ticket and, if needed, reply directly there. Our engineer will get back to you accordingly.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello,
Could you please get back to me regarding my support requests?
Thank you for your attention.
Hello, @saniykslc91,
Thanks for your patience and contact,
I can confirm that we have received your support tickets (#56018, #56055). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.
We appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
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