2313 comments found.
hello, the plugin is having rest related issues so imported items wont render in the front end, also import issues when items inported t hrough the search, they import without their images or description, then i go to your support page and it wont let me log in , just goes back the old forums , then i found your new support page and niether wont let me login either, new signup and it says my email already exists .. is everything broken?
https://support.ali2woo.com/login moves between giving either a 419 page exipred or a cloudflare bad gateway
I got in eventually ..
Hi, The plugin itself is working normally, and our support center is also fully operational. The issues you experienced were most likely caused by temporary Cloudflare accessibility problems, which can lead to 419 errors or gateway errors.
If your email already exists in our support system, you can simply reset your password using the “Forgot password” option. This will send a recovery link to your email so you can log in again.
https://support.ali2woo.com/Glad to hear you eventually managed to get in. If you still face any issues with imports or REST responses, feel free to share more details and we’ll help you resolve them.
If the access token has expired, does that prevent us from importing products and also stop future sales from being linked to AliExpress until a new key is generated? Or does it only affect product importing?
Please ensure you always have a valid AliExpress token; otherwise, the plugin won’t be able to import or update products.
hello, have you fixed the affiliate issue? like if we wanted to create an affiliate only site will the affiliate settings work now last time they didnt work
Why do you always respond to almost all important questions with “Hello, if you need support, contact our support center: https://support.ali2woo.com"? What problem does such a response solve?
We respond in this way because our support center is available through our dedicated website: https://support.ali2woo.com
Hi, Kindly respond to Ticket #1763
I have pasted my purchase key correctly buy I am getting this error.
Server ping ERROR The error message is: Auth error: Purchase key not valid or expired.
The “Search for products in store” function is not working; please fix it.
Please update yoour plugin Im gettiing issues with themes like xstore and other plugins like amp
I get this error >> The mass import product: failed! Auth error: Purchase key is already used on holymouth.com. Reset it or purchase a new license. For further information about the license management read the article. Yes, import No, close.
Please reply?
According to error message your already activated on another domain. Please contact our support center: https://support.ali2woo.com
Can you tell me how I can change the license to new domain? The old domain is no longer use but the chrome extension continously reports the license is registered on the old domain and cannot be used on new domain.
I’m unable to import products with this license – trying to use for domain. An error shows “Import failed: Auth error”
hello what does that mean ??
Auth error: Purchase key not valid or expired.
Can you please the documentation for request and setup social media accounts? Tiktok part is misisng and Instagram is old.. Its really hard to setu it up
Hello, perhaps you have put the comment in wrong place. Our plugin goal is the product import from aliexpress platform,. It’s not related to media accounts like Instagram and other.
I have purchased your plugin and installed, I have two questions.
1. Price Calculation Logic: I’ve configured the plugin to base my store’s prices on the AliExpress sale/discount price, with a markup. If an AliExpress seller cancels their sale, will the plugin automatically revert to calculating my store price based on the regular price?
2. Automatic Price & Inventory Updates: Does your plugin automatically update product prices and inventory in my store when changes occur on AliExpress? I’ve noticed an instance where a product pushed from AliExpress was out of stock there, but this wasn’t reflected in my store. Could you please confirm the expected behavior for both price and stock synchronization?
Hello, we have noticed that you send the request to our support center: https://support.ali2woo.com
we will continue the conversation and working on the issues there.
Hi, I have two licenses for this plugin. I tried to log in to my account on your support site to reset my licenses, but for some reason the site says that it does not recognize my login information. Please help.
Comments section is for pre-sale questions.
I just explained to you that I couldn’t login on your support site. That is the problem.
Hello, does it update stock and prices automatically from Ali every day? If a product on Ali change price or be out of stock will it update my products? Thank you in advance.
My support is expired, I bought the script, but when I try to “Get Access Token” in “Account Settings” page, It tries to connect to AliExpress “I am logged in and authenticated”, but after a second a message says “Undefined” so I am not a able to get access token, please help
Hello, it’s known issue and means that the aliexpress server is currently busy. Try again in a few minutes.-
I tried multiple times, different times of day, more than 50 times with no success, it always says “undefined” !
If you need a further support let me know
yes I need further support, pls
in this case, please renew your support period on Codecanyon, a we see it’s expired at the moment.
I’m getting 3 different prices for the same exact product and if I place an order with this plugin the price I’m charged is more than what aliexpress shows so I have to manually process every single order:
Aliexpress price: $31.25
Aliexpress manual order price: $31.25
Ali2woo import price: $116.07
Ali2woo fulfil price: $34.72
Has anyone else been facing this issue?
See here: https://prnt.sc/i8xlXP3Q1YmR
Hello, perhaps it’s due “BIG Sale” discount that I see on your screenshot.
We recommend you contact our support instead of using comment section.
on latest version suddenly getting Missing request parameter when trying to place orders on alieexpress
Hello, please send the request to our support center: https://support.ali2woo.com