646 comments found.
I see this on plesk wordpress security:
WordPress WooCommerce Photo Reviews plugin <= 1.3.13 – Cross Site Scripting (XSS) vulnerability
Hi,
Thank you for reaching out to us. Can I ask which version you’re using? The latest premium plugin version is 1.4.12
Best regards.
I am using Version 1.4.12
If I deactivate the plugin and uninstall it, then i install it again, will any of the reviews and data be deleted?
Will I lose anything?
Thank you for the info. We’re currently working on the XSS issue and I’ll let you know as soon as it’s resolved.
Regarding your question – no, you won’t lose any reviews or data if you deactivate and uninstall the plugin, then install it again. Your existing data will remain intact.
Hi there, for some reason my customers say for some reason they can not make a reviews as they see this error message: “You must be logged in to post a review.”. In WooCommerce -> Settings -> Products I have this UNchecked: “Reviews can only be left by “verified owners”. Only the first option is checked: Enable reviews. Can you please help?
Hi,
Thank you for reaching out. You would need to uncheck this option as well: https://snipboard.io/WBlzwC.jpg
If the issue still persists, please create a support ticket on this Support Forum. I would need to take a direct look.
Best regards.
Got it, worked, thank you!
Do you guys have a gift card plugin?
Hi,
Thank you for reaching out. Yes, we do have one. You can try this plugin, it’s free: https://wordpress.org/plugins/gift4u-gift-cards-all-in-one-for-woo/
Best regards.
We are experiencing strange issues in the WordPress backend, and after testing we confirmed that they are caused by your plugin. As soon as we deactivate it, all problems disappear. check image: https://ibb.co/xKd0d841
Hello,
Thank you for reaching out to us.
Can you please create a support ticket on this Support Forum? I’ll check
Best regards.
Hi, I’m planning to use your plugin with a WordPress-based mobile app that consumes content via the WordPress REST API (/wp-json/wp/v2/...). Does your plugin expose its custom post types/taxonomies and custom fields via the REST API (e.g., show_in_rest enabled or custom endpoints)? If possible, can you share sample REST API endpoints/responses or documentation?
Hi,
Thank you for reaching out. I’m afraid our plugin doesn’t support that at the moment, there’s only features to import reviews via CSV, or manually adding one from Admin dahshboard.
Best regards.
Hello, I’ve activated the Auto login option, but people still need to log in by clicking the rating button in the email? Thank you.
Hi,
Thank you for reaching out.
The auto-login feature can only be triggered when one access the site via our review reminder email. Like when customers click “Review Now” on the review reminder emails, their accounts should be automatically signed in. The link can only be used once and will disappear after 30 days if it isn’t used
Best regards.
Hello, thank you for your feedback. Yes, I understood that, and it doesn’t work when I click the button for the automatically sent email from the website.
I received your ticket, could you update me at: https://villatheme.com/supports/topic/auto-loging/
After importing reviews from AliExpress, it shows “0 reviews” for all other products on the Shop and product page even though those products have reviews.
Hi,
Thank you for reaching out to us. Can you please share me the tempo admin access?
You can regard this instruction to securely give your site info.
Best regards.
I just bought this plugin because I wanted to add image reviews on my new cooking blog, so visitors can review recipes and upload photos of what they’ve made. But when I tried to install it, it told me I need to install another plugin and that it’s only compatible with WooCommerce. How can I use it for blog reviews without having to install WooCommerce? please hep… i need it for my blog pages..
Hi,
Thank you for reaching out.
At the moment, all of our review-related plugins are built specifically for WooCommerce and require WooCommerce to be installed in order to work. We don’t have a version that can be used for regular WordPress blog posts without WooCommerce.
I’m sorry for the inconvenience – if your goal is to collect reviews on recipe/blog pages, this plugin won’t be the right fit, I’m afraid…
Best regards.
I thought this was also for WordPress, not only for WooCommerce. I already bought it, and now I can’t use it for my WordPress blog. Could you do some custom work to make it compatible, or provide a refund, please?
I’ve checked your license history, and this is actually your second license, the first one has already been activated on a domain. Because of that, and since the plugin is functioning as described (it’s a WooCommerce-only plugin), we’re not able to issue a refund in this case.
Regarding customization, I’m afraid we can’t offer custom development to make the plugin work outside WooCommerce. The plugin is deeply integrated with WooCommerce’s review and product structure, so adapting it for standard WordPress posts isn’t something we can provide.
I’m really sorry it’s not the outcome you were hoping for, but if there’s anything else I can help clarify, I’m here for you
yes, this is my second license. However, I purchased it because I believed it would also work with blog posts, not only with WooCommerce. As a result, I have never used it. I installed it on my other website, and it notified me that WooCommerce is required. Therefore, I kindly request a refund, as I cannot use this second license for my intended purpose. As mentioned, I need it for my blog posts, not for WooCommerce. I am already using my first license on a WooCommerce site, but this second one is not usable for me. Please make an exception and issue a refund for the $16. Thank you.
i just purchased it 1 hour ago
I understand, you may send us your refund request via this link. We’ll review your refund request and reply you there shortly.
just sent the request
The newly updated google chrome extension has bugs. Now cannot import amazon reviews to woocommerce store. The green import button cannot be clicked. It can be clicked only the first page of reviews on amazon, but not the next pages. The green import button is not functioning. Please check and fix it. Thanks.
Hello,
Thank you for reaching out to us. Could you please create a support ticket on this Support Forum?
Best regards.
I cannot create a support ticket. So I just want to notify you the bug.
You don’t need live Item Support to open a ticket there, it’s the pre-sale forum published for all. Could you create one and allow us to take a direct look?
Hello, please, I have gone through your website and there is nothing that solves my question. Is it possible to have country flag display alongside a users’ review or beside the username. Thank you and this is my only request.
Hi,
Thank you for reaching out.
Our plugin itself doesn’t add country flags to reviews. The flag usually comes from another source – for example: If the reviews were imported from AliExpress, the country flag can appear because that data is included.
If you’re collecting reviews directly on your site, you would need to use another plugin that adds the country flag.
So in short, the flag doesn’t come from our plugin, but we can show it if it’s provided by another source
Best regards.
hi , i have bought different pluggins from you. all works fine. i have only small problem with this pluggin. all 5 star rating appear as 2 star rating due to width problem , as you see in screenshot https://snipboard.io/4eGIJP.jpg but if i manually edit 100% width to 110% all 5 stars appear. please help me to fix this. my spport expired. please comment here what to do. thank you very much for your great pluggin service
width:5.5em remove ?
Hello,
Thank you for reaching out to us.
Might be a CSS conflict. Could you please create a support ticket on this Support Forum so we can take a closer look? No Item Support renewal is needed, no worries.
Best regards.
as i told you before i can not see creat topic option as my support expired. please help me to fix this
I saw your ticket. I’ll keep you updated there.
ok waiting for an update
Is it possible to collapse / make a toggle of writing a review? Now it’s below the reviews on reviews page 1 and page 2, that’s unnecessary. It should be hidden until you click on it.
Hello,
Thank you for reaching out to us.
You can try this shortcode: https://docs.villatheme.com/woocommerce-photo-reviews/#B.-The-shortcode-to-display-the-reviews-form.
It shows the review form inside a button.
Best regards.
Hi,
I am trying to log in to https://villatheme.com/my-account/. I cannot remember my password, so I click on the “Recover” button, but I do not receive anything. If I try to register again with my email address, it tells me that an account already exists with this email address. Nothing has arrived in my spam folder. What can I do to open a support ticket? Thank you.
Hello,
Thank you for reaching out to us.
Looks like our email got blocked or didn’t make it through to you. Could you please try this “Login with Envato” button instead: https://snipboard.io/7HPjaJ.jpg
Best regards.
How can I get multiple pages of reviews? Now it’s just all there on 1 page, that makes the page very long.
Hello,
Thank you for reaching out to us. Have you tried paginating the review section: https://snipboard.io/hRWsdo.jpg ?
Best regards.
hi, why overall rating value is zero? When i use theme default setting it shows 5?
Hello,
Thank you for reaching out to us. Could you please create a support ticket on this Support Forum? I’d need to take a direct look
Best regards.
Hello, I am contacting you because I manage a client’s site and he purchased this plugin, however we would like to know if it is possible to translate the comments into French? and if so, how please? Thank you
Hello,
Thank you for reaching out to us. Are you using any multilingual plugin like WPML or Polylang?
Best regards.
Is it possible to allow customers to also leave a review about the store in the review form, not only about the product? Also, is it possible to send review invitations manually?
Hello,
Thank you for reaching out to us.
I’m afraid not. WooCommerce review feature is for product specifically, there’s no option to leave a general review not attaching to one.
Best regards.
Just one question, I’m not not using shortcode and its working fine, the only thing I’ve noticed is when pressing load more the customers full name appears
Hello,
Thank you for reaching out to us.
I can’t replicate this issue. Could you please create a support ticket on this Support Forum?
Best regards.
I need to import photo reviews from judgeme. They add image url in their csv file. Can I bulk import the photo reviews instead of downloading and uploading photos one after another? I have hundreds of reviews.
Do you allow generating xml feed to show reviews in google shopping ads?
Hi,
Thank you for reaching out.
Our plugin can also help import reviews from CSV files with image URL. If you already have a file, just make sure the file format and details are accurate, then you can import them as needed.
As for generating XML feed, I’m sorry our plugin doesn’t have this feature.
Best regards.
Thanks for your reply. I can generate review xml feed seperately from my feed plugin.
Will the images from judgeme link be downloaded to the media during the import? I’m asking this because jidgeme will remove the images within 3 days once I disabled their account.
Yes, please ensure you enable these options: https://snipboard.io/Qri5TK.jpg
Media files will be downloaded to your server >> WordPress Media.
Does it only work with wocommerce? Can it work with wp custom post type?
Hi,
Thank you for reaching out.
Currently, the plugin is designed specifically to work with WooCommerce products, so features like review reminders and review for discount only support the default WooCommerce product post type.
It does not support custom post types outside WooCommerce at this time.
Best regards.
