16294 comments found.
May we know when the Bangladeshi courier company integration and inventory add-ons will be available?
We have noted your request and already have plans to work on it. Thank you for your suggestion and support.
How many times do you allow to change domain name for one script? I want to activate the script in development server first. After proper settings and configurations for client specific data, it will be tested by client and then will move to LIVE with exact domain name. Do you support that and what is the procedure?
You can go ahead and activate the add-on on the domain you need right now. Later, if you want, you can activate it on another domain. Please note that it cannot be active on multiple domains at the same time.
Thank you for your understanding.
Dear Team, I sell digital products but I am unable to add any third party links to digital products. Please add this option. So that instead of Product File, the product download link can be added below. So that we can add other download product links including Google Drive. Please do this.
Thank you for submitting your request. We appreciate your suggestion and will evaluate it for inclusion in a future update, ensuring that it aligns with our roadmap and enhances the functionality of the platform.
Please add two-step verification for admin login.
Thank you for your request. We will review the feasibility of this feature and consider it for a future update.
I want to show my favorite products on the homepage like Best Selling, New Products, Categories wish product. How can I do this to show these products according to my choice and I want to show Featured Products 5+ products like-10,15,20 etc. How can I do it. Another issue Categories wish product will show up or down according to my choice which will show according to any serial. I want to show the seller’s products as the best shop products on the homepage
Best Selling and New Products are system-generated and are not customizable. These sections are automatically displayed based on sales data and the latest published products.
Category-wise products are also shown automatically from the latest items under each category and cannot be manually reordered.
Featured Products can be displayed in any quantity you prefer, such as 10, 15, 20, or more, by marking products as Featured.
At this time, a Best Shop Products section is not available in the script.
On the other hand, Today’s Deal and Flash Sale features are fully supported, with unlimited flash sale creation available to highlight specific products and promotions.
Thank you for your understanding.
I think the script installation is down since this morning
Sorry, could you explain it! Thanks for reaching to us.
The most important thing has still not been updated—there is no way to filter products to see which ones are approved and which are not. I have more than 5,000 products, and many of them are not published. I have to check the pages one by one. Please update this feature.
It’s great to hear that you’re managing around 5,000 products, which shows you’re using the item successfully.
According to your account history, your support period expired in December 2023. Since then, over the past 24 months, we have released more than 60 updates that include many new features and improvements, developed through our continuous effort and experience.
To ensure fairness for all customers and to continue receiving our support, we kindly request that you renew your item’s support package.
Is there any update regarding Google AdSense? Please add space and banners on the website for ads.
We are noting your points. We will work for this in future.
What a joke.
If i’m not mistaking:
Shiprocket only for India sellers GST only for India tax system.
How about us who are not Indian and does not sell from India??
Absolutely not interested, knowing your customers are from different countries, you should have developed something that would serve everyone, not just focus on one country only. SO DISSATISFIED.
We have asked for AliExpress dropshipping that could serve everyone both in product import and shipping as well, but you totally ignored it then developing something that seems like you’re just taking concern only in one country and ignored others. Really Dissatisfied.
Why you are spamming?
I am extremely dissatisfied with your support. Responses are delayed, replies come the next day, and Fridays and Saturdays add further delay. I sent a message on the 16th, and there has been almost no progress.
Even within the support period, your response is slow—what would happen if I weren’t covered? Many clients share the same complaints. Why isn’t there a WhatsApp number for immediate assistance like other companies provide?
This level of support is unacceptable and must be improved.
Unlike many companies, we provide full source code. This means code integrity and server security are not solely under our control. Companies that do not provide source code retain full responsibility—this is a fundamental difference.
During our review, we found that core code files on your server were modified and code of the .env file was deleted. This directly impacts system stability and significantly slows diagnosis. In such cases, issues cannot be treated as standard support matters.
We are willing to assist, but only after the original codebase and configuration are restored. Until then, responsibility for the current issues lies outside standard support scope. That’s why it’s delayed.
You will be replied and actions will be announced in the support, thanks.
Hello, good morning team. Are you planning any implementation for Latin America or Europe in terms of shipping? https://envia.com/ has an API. You should think about a module. Remember that you have customers all over the world.
Thanks for your interest regarding our item. We try to visit the link but unfortunately it isn’t working in here.
IS PWA ready for this, its waiting since long time you must update till Jan 15.
Do you order this as custom work?
No, Default CMS must support PWA without PWA its use less in now days as its mobile Era.
Where do we say that this item is PWA supported on our produxt description that uou are saying it must have?
Your system key website is currently showing an error.
Error details: Parse error: syntax error, unexpected single-quoted string “shiprocket”, expecting “]”
We checked the link and it is working properly. Would you please check once again. Here is the screenshot https://prnt.sc/RwGYGQhxOilL
According to your account details, your support period expired in You’ve received a lot of free updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
now working
According to your account details, your support period expired in You’ve received a lot of free updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
Hello I cant seem to activate as the activation link is down and created a support ticket for the matter as i cant setup the project
We checked the link and it is working properly. Would you please check once again. Here is the screenshot https://prnt.sc/RwGYGQhxOilL
According to your account details, your support period expired in August 2022 — over 40 months ago. During this time, you’ve received 80+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
@Elvee001 which app did you buy to replace ActiveeCommerce?
Please answer ticket ID is 3671
As weekly off days, our support system is offline on Friday and Saturday. On regular office day our support team will assist you for your best support.
The issue mentioned earlier under this ticket number (ticket ID is 3671) has been resolved. However, under the same ticket, I have submitted another related issue along with a screen recording for better understanding.
Kindly review the new issue and provide your response as soon as possible. Please note that this website is my running business website and my only sales channel, so timely support is very important for me.
Looking forward to your prompt assistance.
Thank you.
Okay, we will review this during office hours and work on finding the appropriate solution. Once analyzed, we will update you with the next steps.
Hello Team,
I would like to raise an important concern regarding the inconsistency between the website and the mobile application.
Currently, many features and add-ons available on the website are not available in the mobile app. From a business and user experience perspective, this is a serious issue. When a new feature, add-on, or update is introduced, it should be reflected on both the website and the application at the same time so they remain aligned.
In most professional platforms, the website and the mobile app represent the same system. Whether a user accesses the service via the website or the app, they expect the same features and functionality.
This mismatch may: • Confuse users • Reduce trust in the platform • Negatively affect user adoption of the mobile app
Please clarify: 1. Why all website features are not available in the mobile app 2. Whether future updates will be synchronized between both platforms 3. If there is a roadmap to make the app fully compatible with the website
Looking forward to your explanation and solution.
Would you please send us item support ticket from here regarding your queries http://support.activeitzone.com
Your support is very slow, I’ve been your customer for over 7 years. I’ve paid so much money to you guys but I haven’t asked for one single support until now that I need you guys the most. I have to wait over 48 hours to hear from you guys each time I need a reply. And anytime I hear from you guys you are not definite. Can you please attend to my need on ticket number #3647. Can I know all you need in one message to help me with installation. I will provide, then you go ahead to help me?
Thank you for your message. After reviewing your support ticket, we would like to clarify the timeline for better understanding.
Our support team requested the mobile app purchase code on Thursday at 11:59. The correct purchase code was received from your side at 22:02 on Thursday, which was after our official office hours. As mentioned on every support ticket, Friday and Saturday are our weekly off days, so support activities resume on the next working day. You may refer to this screenshot for clarification: https://prnt.sc/3C4ZkSkupPBkFor this reason, the delay was not due to slow support. Additionally, locating the purchase code is handled through the Envato system and is not managed by authors. Envato provides clear instructions for finding it.
Please rest assured that on regular working days, our support team will assist you promptly. Thank you for your understanding.
Ok, I am waiting patiently.
Thanks
Hello Active Ecommerce team, I want to purchase the Shiprocket and GST addons, but I’m unable to install and update the addons after installing CMS version 10.2. A 500 error is showing when I try to update the addons. Please check ticket number #3664 and resolve this issue as soon as possible.
Please download the files once again and then update once again. We already post the bug fixing update today.
I downloaded the add-on files again and tried to update and install them, but the same problem occurred again. A 500 error is showing while installing the add-on. Have you also released a software update for CMS version 10.2?
Hello Sir, I have just purchased Active eCommerce Shiprocket Add-on and Active eCommerce GST Add-on. I am facing problem while installing these addons. The system is asking me to activate the addons first but the name of both the addons is not showing in your activation link:- https://activitzone.com/activation/addon. Please tell me how to activate them?
Please avoid posting the same comment repeatedly. We have already responded to this concern on your earlier comment.
Sir, I completed the task you assigned me approximately 8 hours ago. Please check ticket #3664. If your activation system isn’t ready yet, is it really necessary to publish the add-ons first?
Hello, does this system support having multiple warehouses? I could not find it in the admin dashboard
Thanks for your interest regarding our item.
We are on development for the proper invendotry system which will cover the warehouse system.
Warehouse management will be available with the inventory system.
