8482 comments found.
on your demo,I see AI persona, ai avatar, ai influencer…whats the difference? its like they look a like but no proper explanation. Thanks
Hello, @christrosemutia,
Thanks for your interest in Magic AI,
AI Persona: AI Persona uses the HeyGen API and HeyGen API does not currently support custom avatars. AI Avatar and AI Persona uses different AI models and technologies: https://docs.magicproject.ai/ai-persona-setup/
AI Avatar: Ditch the conventional slides and step into the future with AI Avatars. Transform the way you create engaging videos for informational, sales, customer service, or marketing purposes. With AI Avatars, you can effortlessly produce studio-quality videos complete with avatars and voiceovers. All you need is your text input, and the platform will handle the rest. Plus, you can do this in over 130 languages, making it easier than ever to reach a global audience with polished, professional content: https://docs.magicproject.ai/ai-avatar-setup/
For AI Influencer: AI Influencer is a powerful add-on that works with either a Topview or Creatify API key to help you generate engaging, professional-quality influencer-style videos in just a few clicks. Whether you’re promoting a product, repurposing long-form content, or building your social media presence, AI Influencer saves you time and effort by automating video creation from start to finish: https://docs.magicproject.ai/ai-influencer/
Best Regards,
Team MagicAI
Support System Documentation
Hi,
Could you please reset my license code so it can be used on a new domain?
Thank you
Hello, @Tloneley,
Thanks for contacting us.
I’ve confirmed that the last domain where your license was registered is no longer active, so I’ve reset your purchase code. Please try registering Magic AI again on your preferred domain using the same purchase code, and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
Please guide me on how to join the MagicAI community.
Hello, @webfellows,
Kindly submit a support ticket, and our team will promptly provide you with a private invitation link.
Best Regards,
Team MagicAI
Support System Documentation
Hello Support Team,
thanks for all the relentless work and the continuous updates.
Around two years ago, I purchased an extended license and linked it to a specific domain in production mode. I am currently rebuilding the project and setting everything up from scratch on the same domain.
However, I am unable to deactivate or reassign the license myself. The system seems to indicate that the license is still active on the old project, although that project is no longer in use and the new installation is on the same domain.
Unfortunately, I do not see any option in my account to manually deactivate, reset, or reassign the license, which prevents me from activating it for the new setup.
Could you please help me with one of the following:
1. Manually unlink or reset the license so I can activate it again, or
2. Provide clear instructions on how to properly deactivate and reassign the license myself
I would be happy to provide any additional details you need (license key, domain, order information).
Thank you very much for your support.
Best regards
Hello, @valentin128,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
Is there any plan to integrate with a payment method focused on the Brazilian market? If so, my suggestion is Mercado Pago or Kiwify. In Brazil, people usually pay via PIX (the Brazilian instant payment system) and also use credit cards with installment payments that include interest. Integrating this would be very useful.
Hello, @jnzjota,
Thank you for your interest in Magic AI.
We appreciate your suggestion. We’re continuously working on improvements and are already adding new payment gateways 
To help our development team review and consider your idea for future updates, we kindly ask you to submit it as a feature request on our feature request forum here: https://magicai.sleekplan.app/
Thank you for your understanding and support.
Best Regards,
Team MagicAI
Support System Documentation
Hello, when do you plan to release the next update? And will it include Gemini 3.0 Flash?
Hello, @aarm,
Thank you for contacting us.
Yes, our development team is actively working on integrating Gemini 3.0 Flash with Magic AI, and it will be included in an upcoming version of Magic AI. At the moment, we don’t have an exact release timeline to share, but please be assured that our developers are actively working on it and the update will be available soon.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I have recently purchased the Extended License for Magic AI on CodeCanyon. Since I’ve upgraded to the extended version, I would like to request a refund for my previously purchased Regular License. As mentioned, after activating the extended license, I am submitting this refund request for the regular one. Kindly process my refund.
Refund request ID: d6bdc714-9381-45c5-bc44-be6ff8c000ea
Hello, @youramosofficial,
Please create a refund ticket for the Regular License through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new . Our support engineers will review, verify, and assist you with the refund process accordingly.
Best Regards,
Team MagicAI
Support System Documentation
Hello, how can I use a custom URL with OpenAI?
Hello, @hkvip8,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about your desired outcome? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Hi, I can’t see the price for the addons on the demo site, I logged in and looked, but cannot find it.
Hello, @amindana,
Thanks for your interest in Magic AI.
Please click on any add-on you’d like to view; this will open its description along with the pricing and detailed information.
Best Regards,
Team MagicAI
Support System Documentation
Hi there. When clicking on “Chat AI” I´m getting 500 error. I can´t change the upload_max_filesize = 2042M. Do you thing that´s might be the issue? Regards.
Nevermind. It was the Regular, Vip etc stuff.
Hello, @Sommapropaganda,
Thank you for the update.
I’m glad to hear you were able to identify the cause of the issue.
If you run into any other issues or need further assistance, feel free to submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Have a great day!
Best Regards,
Team MagicAI
Support System Documentation
Hi, I have a question. Can the extensions only be obtained when the script is installed, even if they’re free, or is there a way to get them without installing the script? Thanks, regards.
Hello, @albin39,
Thank you for your interest in Magic AI!
Please note that the Addons/Extensions are designed specifically for Magic AI and cannot be used independently.
Best Regards,
Team MagicAI
Support System Documentation
no no es para usarlo independiente, los voy a usar en la plataforma solo queria saber si se pueden obtener desde algun lugar sin que se instale la plataforma para poder estudiarlos y elegir bien antes de instalarlo ademas elegir los que me hagan falta a mi proyecto gracias
Yes, I know that. I won’t be using them independently; you need to create your own extension and you should look at how your extensions are written to create mine. Thanks for your reply. Regards.
Hello, @albin39,
Sorry, but I’m not entirely clear on your question. Could you please create a support ticket through our support system and submit your query there? Our support engineers will review it and assist you accordingly: https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
I like the script, but I am confused at the same time.
Please after installing the script, I realised that it does not have the below Ai Engines:
AI Voice Clone Setup // Midjourney (PiAPI) Setup // AI Music (AIML API) // xAI Integration // OpenRouter Intergration //
Can you explain why these are missing in my script? Thank you
Hello, @v77533580,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Wie geht das mit den installieren? da es ja keine index.php gibt. habe ein Windows server.
Hello, @zillo320,
For complete installation guide, please refer to the documentation here: https://docs.magicproject.ai/installation/
If you have any issue, you can submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Can you create, create articles and upload them to WordPress automatically?
Hello, @drsvirus,
Thanks for your interest in Magic AI,
Magic AI has an extension (WordPress Integration), Once you’ve generated your blog post in MagicAI, you can use this WordPress automation tool to push the content automatically to your WordPress website, ensuring a seamless publishing process.
Please refer to the documentation here: https://docs.magicproject.ai/wordpress-integration/
Best Regards,
Team MagicAI
Support System Documentation
Hi, I’m a little confused and don’t understand which features are actually included in the basic purchase. Could you help me understand?
Hello, @admsimeona,
Thanks for your interest in Magic AI,
+ Feel free to visit the demo marketplace to browse addons: https://demo.magicproject.ai/dashboard/admin/marketplace
Best Regards,
Team MagicAI
Support System Documentation
i bought addons with stolen credit card that my friend gave me and i didn’t know now the police is looking for me please i need a full refund of everything i purchased all the addon and theme and regular and extended licenses please no one is replying me. https://liquidthemes.freshdesk.com/support/tickets/55683
Hello, @asbrity4,
I can confirm that we have received your support ticket (#55683). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.
We appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Subscription plans auto renew by stripe and paypal?
Hello, @mmhsvg,
Thanks for your interest in Magic AI,
Yes, the subscription will automatically renew based on the plan. If it is monthly plan, the subscription will be renewed after the month and if it is yearly plan, it will be renewed after the year.
Best Regards,
Team MagicAI
Support System Documentation
Ok thanks
You’re Welcome!
Do you have api for create user, update user, update plan , one time login (sso) or get info?
Hello, @smartautotool,
Thanks for your contact,
Unfortunately, No, such API’s are not available.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I had previously installed the product on an old domain. I have now completely removed it from that domain and reinstalled it on a new domain. However, the activation still shows the old domain. Could you please reset the activation so it can be used on the new domain? Thanks
Hello, @actcms,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
Hello team
Is magic AI 10 coming this year?
And will it include the ecommerce features on chatbots?
Hello, @AlienRavenWares,
At the moment, we don’t have an exact timeline for the release. However, I can assure you that our development team is actively working on the new update, which will include more advanced and powerful features. It will be released soon, so we appreciate your patience and ask that you stay tuned.
Best Regards,
Team MagicAI
Support System Documentation
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