3916 comments found.
I’ve completed the payment but haven’t received the activation code yet. Please send it as I need it to finalize the project, and it’s urgent. Ticket #24565
Your ticket will be reviewed by our support staff in regular response time. Regards.
But why it’s taking too long just to provide activation code? Before payment response time was too fast. Whole day’s work will be lost and need to re-work on setup again if I didn’t get license during office hours
You are not a new customer and are familiar with the support process.
You need to consider that we have other customers, and we must also consider their requests, while respecting the process. They are also our customers, and their requests matter to our team. Your ticket is for six hours ago, and it doesn’t mean that we answer it late; it is better to be fair and let our support staff consider other customers as well.
We kindly request you to wait for the support process, and your ticket will be answered.
Regards.
Please check for support items, your crm does not allow for me to recover my password and I cannot use your plugin, I want to do several platforms but this issues are stopping me. Because I cannot login to my account I cannot send you a ticket.
Hi, please contact rocketsoftsolutions@gmail.com we will help you recover your account. Regards.
Already contacted, thanks
Can e-books be sold online?
im getting error 403 when tryna upload files… and this is happening after updating to version 2
Hi, for support, please contact our team in CRM. Regards.
Any plans to add google drive video links alongside YouTube to your LMS?
Hi, this option is available. You can use Google Drive and YouTube links. Regards.
Hello. Can you add Ifthenpay portuguese payment gateway if i buy your plattform?
Hi, we can add it for you as a paid service. Regards.
Looking for private one-on-one sessions or engaging group classes, and flexible session management, including customizable durations, recurring bookings, and a seamless calendar and timetable and package depend on sessions not courses
Hello, we already released this option as the “Meeting Packages” feature. You can use it if you already purchased the plugin bundle. Regards.
Hi, is there an option for LTI support? Thanks!
Hello, sorry, we don’t have this option. Regards.
hello when i use zoom credentials, is the live session is going to be in my domain name or is it redirect to zoom url?
Hello, currently, the user will be redirected to Zoom but we are working on an option to make it in-app. It will be published in a near future. Regards.
Is there any other option to make the video meeting in-app without redirecting to third party sites.
This option is available in the plugin bundle. We will also add this option for Zoom as we explained in previous comment. Regards.
Hello, I was never able to successfully update to 2.0.1 but I want to try to update my application so that I can use it again. The update docs say that I should have the 2.0.1 version installed first. Can you send that file to me please? I deleted it since the failed update attempts.
Hi, for support, please contact our team in CRM. Regards.
Hello does the LMS have : In software, an early warning system (EWS) is a set of tools and processes that detects, predicts, and communicates potential hazards or vulnerabilities to enable timely action. It uses data to monitor threats, assess risks, and disseminate actionable warnings to reduce harm before a negative event occurs, whether it’s a natural disaster or a system-level failure.
Hello, there is no in-app option for this case. These options will be managed by server typically. Regards.
I am currently working on some customizations and new features, and for safety reasons I would like to test these changes on a separate test/staging domain before applying them to the live website.
Main domain: livedomain.com testing domain will be test.livedomain.com
how can i do this in your license system
Hi, please contact our team in CRM; we will help you. You can easily change your domain from the “License” menu in the CRM sidebar. Regards.
sir I do not change my domain license i need you to open for me another license for testing Main domain: livedomain.com testing domain will be test.livedomain.com
how can i achive that
According to Envato policies, each license is for a single installed version. https://codecanyon.net/licenses/standard
Hi,
Thank you for 2.1 Update.
About the watermark, is possible for setting the delay time for moving the watermark? The current delay time seems too fast, that would distract the student when watching the videos.
Hello rocketsoft, Rocket LMS—Learning Management System is complete eLearning software? I mean, it doesn’t need to purchase extra bundle plugins?
Hello, some features are a part of the plugin bundle. You can check the complete list of plugins in the following page and also Rocket LMS description: https://codecanyon.net/item/universal-plugins-bundle-for-rocket-lms/33297004?s_rank=3
Now I purchased Rocket LMS Flutter Mobile App—Learning Management System for Android and iOS. Does it purchase (Rocket LMS—Learning Management System) web version and Universal Plugins Bundle for Rocket LMS to run mobile version?
Is it necessary to install the web version in hosting server? I have hostinger server so i want to install in hostinger hosting.
Hello, yes, you need to purchase the plugin bundle as well. We explained this point on the product description. Hostinger is one of the best choices so you can use it without any concern. Regards.
Hello I installed my web version rocket LMS, mistakenly I turn on RTL mode. Now I am trying to disable it, but its not supporting. Can you help me please what is the issue?
For support, please contact our team in CRM. We will help you. Regards.
Your support method isn’t ideal. I have to wait two full days to get a response, which might be just a yes or no. I emailed you three days ago and haven’t received a reply here. I also left a comment five days ago and haven’t received a response. In the support center, I get a response every two days. For example, if I reply to you, you’ll need to wait two days to continue the support discussion.
Hello,
The most important point is that you have no support.
Your free support ended.
Also, we don’t provide support in comments.
Regards.
Yes, it’s true that free support has ended, but does every customer who buys your code have to pay $45 for perhaps a simple help or a basic question they need in the support section? You should offer, for example, support for a week or two for a small fee so we can purchase this support for a reasonable price, instead of paying $45.
In my previous comment, I meant waiting two days for support in your website’s support section. By the way, your website doesn’t accept password reset requests if you want to change your password or if you’ve forgotten it; it seems there’s a problem.
Hello, you have this option to use free VIP support for this purpose. You can contact our team in CRM to activate it. Regards.
Hello, please add the WebMoney payment gateway. Thank you.
Hi, thank you for your suggestion. We will consider this in the upcoming updates.
Regards.
Hi,
Just want to expressing my concern here, why should contact you for updating from version X to version Y?
This process really takes time specially have to wait the support replying the ticket if one or two replies doesnt solve the problem, as we know your support timezone might be different with many of your customer. And your CRM doesnot give email / browser notification if there is a new reply from your staff, so I should open and refreshes the CRM multiple times just for checking
if you could just update the documentation for upgrading process would really helpful. or upload the previous version files somewhere if needed in the process of upgrading for two or more version behind, as sometimes I would not upgrade to the newest version immediately after the new version been released.
Hoping my concern will improve your company perfection.
Just let you know #24514
Hi, Thank you for your suggestion.
We always strive to provide the easiest method for updates, and currently, most of our users successfully update their websites to the latest version without any issues.
We have replied to your ticket with further details.
Please check your ticket for assistance and let us know if you need any additional support.
Regards.
Do you have a full demo with all the plugins?
I’m interested in purchasing the full package, but I’m having trouble viewing the demo. I can’t find how to access the admin module to see the financial features, including the installment payment option, which is very important to me since I finance the courses.
I would also like to know if my students can make partial payments as I activate new courses, new modules, or new lessons for them. How can I indicate that I finance my courses by modules?
Hello,
You can access the admin panel from the “demo” section in the product description.
https://lms.rocket-soft.org/admin
Username: admin@demo.com
Password: admin
Regards.
I would also like to know if my students can make partial payments as I activate new courses, new modules, or new lessons for them. How can I indicate that I finance my courses by modules?
The partial payment option is available, and you can utilize it with the “Drip Content” option according to your strategy.
By using these options together, your course content will be accessible to the user step by step. Also, you can set your installment payment intervals according to the course content release timeframes.
Regards.
