1241 comments found.
Hello there,
I have been having a chat with the AI chatbot on your demo site, and I have come across a rather serious issue with the way in which the chatbot’s functionality can be configured. I randomly asked it whether I could get support for my Amazon account, and it responded by trying to assist me, even though it is not trained in this area and should never attempt to do so.
I then went on to ask questions about the safeguards that are in place to prevent such behaviour, and it responded with the following:
“Your concern about the potential risks of the AI agent providing off-topic or inappropriate responses is understandable. According to the available information, BeDesk currently does not offer an explicit blocking or filtering feature to categorically prevent the AI from autonomously drifting into disallowed topics.”
This is rather concerning. If a business were to use such a tool as a customer support contact point for their own customer base, and the bot can at any time go completely off topic and discuss anything if prompted by a customer, this really needs to be addressed. It could seriously impact a business’s image and reputation.
I do think that the chatbot is highly capable and it works very well but if the system doesn’t contain such a prevention method I think it needs addressing with some urgency. I know there are safeguards such as the flow builder, providing clear knowledge i.e training but I think for such a customer facing product it needs a more robust and preventative method of filtering so that the AI can’t just go AWOL so to speak especially if a customer says the wrong thing etc. The AI aspect should always ensure it stays within it’s limits.
Thanks
Hi,
The prompt is setup currently so it will only assist if answer can be found in the configured knowledge and/or tools.
I could not reproduce this, can you paste the prompt you’ve used for amazon account issue?
Hello,
I just went back on and typed “Im having a problem with my Facebook account” and it responsed with “I understand you’re having a problem with your Facebook account. Could you please provide more details about the issue you’re facing? This will help me assist you better.” I have a screenshot of this interaction but can’t post the image here.
It will be improved with next update so it does not try to ask clarifications on unrelated topics. It should not try to answer any specific questions on unrelated topic already though.
Hi! I want to purchase this, as well as the AI-widget-addon, but could you tell me if it’s possible to host this on my own VPS, configure the AI chatbot, and place the AI chatbot widget on my clients website? So we configure the chatbot in the admin panel for our client, and make the widget with the trained data of my client, visible on the clients website.
Hi,
Yes, the widget can be added on any domain, it does not have to be the same one where BeDesk is installed.
Great! How would this happen? Is there a snippit somewhere that can be shared? Or do we need to build this ourselves? Also, would this work when the location of the client is an intranet/secured page only available for team members?
You can copy the widget snippet from “admin > settings > livechat > install” page and paste it on any site/page where you want it to appear.
It should work on intranet, as long as user has access to the main BeDesk site.
They are a large company and a great team. They haven’t thought about creating a similar add-on for WhatsApp. The ones available on Codecanyon are not very good.
Hi,
We have this on the roadmap, but no ETA for it yet unfortunately.
I want to increase the font size for the entire website. Please guide me.
Hi,
You can do it from “admin > settings > custom code > css”, like this:
body { font-size: 16px !important; }
Hello, ive uploaded this to my site.when trying to run i get a ERR_TOO_MANY_REDIRECTS. my php is on 8.2 I have the required php’s on. Not sure what I’m doing wrong, I’ve also cleared cookies and still nothing.
also when i got to your support page and try to link envato i get : Could not retrieve social sign in account.
Hi,
Sorry about that. You should be able to login on support site now.
Hi, my support plan has expired, but there is an issue with the incoming mail configuration. When I click Connect Gmail and refresh the page, it gets disconnected. I have already tried reinstalling the update multiple times.
In Log I got this error: Call to undefined function Illuminate\Support\mb_split()
Call to undefined function Illuminate\Support\mb_split()
This is issue fixed but that gmail issue is their
Hello Team,
Kindly let me know saas version add on customization? Budget and timeline?
When you planned to release saas add on? Approximate timeline?
Hi,
We’ve no ETA for it yet unfortunately.
Can you do saas add on as a customization?
We’re not taking on custom work at the moment.
Hi there. Do you have SAAS on this script? if not, are you planning to add? If yes, any ETA? Thnak you
Hi,
We have this on the roadmap for a future update, but no ETA for it yet.
Apologies if this is something that is already in this software but I have had a look and can’t seem to find it. Under team members where you can select status after login and you have 3 options. The last option which is based on working hours, you can choose the hours in which the agent is working which makes complete sense. However, there doesn’t appear to be a way of setting breaks for agents on each specific day which would be problematic as every businesses staff will of course have breaks etc.
Thanks
Hi,
There’s no built-in way to do this currently, but I’ll see if we can add this with next update.
Do you think the s.a.s version will be released soon?
Oh, is this only for 1 website? Or can we put ai agent chatboxes on our different websites (each ai agent with different training etc).
So users can create multiple chatbots (with different training) on their sites.
Hi,
You can put it into different sites, but there’s no support for multiple AI agents currently. This will be possible with next update though.
is there case number ? so customers can follow a support request ?
Hi,
Yes, you can see it in the right sidebar when viewing conversation (in “conversation attributes” section).
Customers can also view their tickets from help center when logged in.
okay, how would the ai able to get details about an order on shopify, is it using the ai agent tools and connecting the api? do you have a doc or is that feature not available cause i read it can do it
Yes, you would use the “tools” section to add a connection to your shopify API. Then AI agent can either use that automatically or you can trigger it manually using flows, based on some condition.
i thought this was a saas tool im just seeing a comment and you said it wasnt im a little dissappointed
We’re working on a SaaS mode addon currently, but no exact date for it yet.
thank you for your response, but would we get it sooner youve said similer thing with architect site builder and its been years we heard anything from that script
saas mode please also multiple workspace i have multiple brands, your platform doesnt support multiple business just one its bad, i need to be able to have multiple ai agent fr different brand also knowelge base
Multiple AI agent support is now available with the new version on CodeCanyon.
Hi,
I recently purchased, but I noticed when I go to Translations > English the page is blank.
Nightwatch indicates:
“The file \”/var/www/html/resources/lang/en.json\” does not exist”, exception>
Can you please provide me this file?
Hi,
It might not have been uploaded during initial installation. You can find it in the download from CodeCanyon and upload it manually to fix this issue.
I re-downloaded the file from CodeCanyon, however the file does not exist in the zip file.
Going to resources/lang/en > there are only 3 files:- auth
- passwords
- validation
Going to resources/lang (contains the EN folder) but no .json file.
Can you please send me the file or update your zip on CC to include the missing file?
Thanks
Can you try visiting “site.com/update” url, that should create the translation file, if it’s missing.
We’ve already started to heavily modify the code with our repo, so I’m concerned going to any update link outside of our commit process. All I need you to do is send me the 1 json file that’s missing per my original message.
I’d also recommend to fix the zip file on code canyon
Can you create a ticket on our support site regarding this please?
Sure ticket created: #27117
HI,
Quick question as I was about to buy, but noticed something
The latest changelog indicate a Nov 2025 update, but CodeCanyon says latest update is Dec 4. I’m a bit confused on the difference, will the changelog be updated to reflect the Dec 4 changes, or is this separate?
https://support.vebto.com/pages/1/bedesk-changelogThanks!
Hi,
Changelog page shows the latest changes, the last update date on CodeCanyon is not necessarily for any changes to BeDesk code.
Got it thank you. Do you plan to release an update in December?
We’ve no ETA for next update yet.
My question is, I’m using your demo, and I still don’t understand why Livechat and Chatbot are separate. When I use the demo, I only see AI Agent, and I still don’t understand the main purpose of the two addons. In the admin panel, I also see the 1-on-1 chat section between members and customers, but only AI responds to customers.
Hi,
AI addon is not required for livechat to work, human agents can respond to customer’s that start a chat via the widget.
Could you please tell me how my staff can participate in the conversation between the AI and the customer? When I used your demo, I was using an admin account, and I don’t know where that admin account is located. Thank you.
Chats between AI and customers will not be visible to agents by default. If customers asks to be transferred to human, then agents can reply (no limit on how many agents can reply to the same chat).
Presale question: Is there estimation for the SaaS feature at the future? I really love the product but missing one important feature: SaaS.
Hi,
We’ve no ETA for it yet unfortunately.
Hi,
cron job returns error: In Container.php line 854: Call to undefined method ReflectionFunction::isAnonymous() In Container.php line 854: Call to undefined method ReflectionFunction::isAnonymous()
Hi,
This is usually because cron job is using an unsupported php version (lower then 8.2). You should be able to select which php version to use from your hosting’s control panel.
fixed thanks!
One more question, there is no auto refresh on the inbox page?
Hi,
My engineer had a few additional questions, that if you could please clarify we would like to purchase the helpdesk + both addons this week.
1. The application is written in PHP 8.2 / Laravel 12 / Vue 3, is that correct?
2. Are all the libraires utilized in the codebase up to date?
3. How is the Live Chat frontend application written, is it just vanilla JS?
4. Lastly, are you using any build tools for this project such as Webpack or Vite?
Thanks!
Hi,
1. It’s using latest version of Laravel and React for frontend.
2. Yes, we update 3rd party libraries to latest versions with BeDesk updates.
3. It’s mostly React.
4. Yes, we use Vite for builds.
Great thank you, will order today
Please check here what my requirement and what exactly we want to achieve? IS this some things your script have these kind of feature to get this done?
— ChatBot – Pre Static Q/A – Capture Lead > AI + Human
1. Click-based static Q&A (menu system)
Visitor sees buttons / menu items
Visitor does NOT need to type
The bot shows your exact fixed answer
2. FAQ-style flows
Like:
About Fees Download Brochure Courses Offered Scholarships Contact Admission Each has a pre-scripted answer.
3. Answers must support files / PDF downloads
For example: ✔ “Click here to download brochure” (PDF link) ✔ “Click here for fee chart” ✔ “View full admission process (link)”
4. Strict behavior (no automatic AI unless triggered)
Must capture the lead before the answer even from preset Q/A
You control completely
AI only responds IF the user types a new question and must be based on our website site instruction only and not all internet websites.
AI does NOT replace your static answers so AI will not reply or Human Agent will not reply until we give control from admin.
Hi,
1. There’s no built-in functionality for this currently.
2. This is supported via flows.
3. All messages (agent, flow, human) support downloadable attachments.
4. You can disable AI agent by default and use only pre-built flows.
Flow what? can you send me link?
You can see it on the demo site here: https://bedesk-demo.vebto.com
Click on “Ai agent” in the sidebar then on “flows”.
